Lead With Heart - Display Empathy And Compassion Jobs in New York City, NY

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Financial Services - Wealth and Asset Management - Tax Manager

Company: EY

Location: New York, NY

Posted Jul 14, 2025

CPA license or a licensed Attorney is required or the ability to achieve either within a one year from hire date. Skills and attributes for success.

Frequently Asked Questions

What are the typical salary ranges for Lead With Heart roles by seniority?
Associate (Junior): $60k–$80k; Mid‑level: $80k–$110k; Senior: $110k–$140k; Lead: $140k–$170k.
Which skills and certifications are required for these positions?
Key skills include empathy mapping, design‑thinking, user research, and data storytelling. Certifications such as Certified Customer Experience Professional (CCXP), Certified Empathy Practitioner, and WCAG 2.1 AA Accessibility Specialist are highly valued.
Is remote work available for Lead With Heart roles?
Yes—most listings support fully remote or hybrid arrangements, with many companies offering flexible schedules to accommodate global teams.
What are common career progression paths in this category?
Typical progression: Associate → Senior → Lead → Manager → Director → VP of Customer Experience or Product.
What are the current industry trends affecting Lead With Heart roles?
Trends include empathy‑driven product design, AI ethics oversight, mental‑health platform integration, inclusive design standards, and community‑centric support ecosystems.

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