Lead With Heart - Display Empathy And Compassion Jobs in New York City, NY

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Looking for Lead With Heart - Display Empathy And Compassion jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Lead With Heart - Display Empathy And Compassion position in the New York City, NY area.

Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

AWS Alliance Driver, Director

Company: PwC

Location: New York City, NY

Posted Mar 01, 2025

The text describes a role for an AWS Alliance Director at PwC. The individual will lead the AWS Alliance across various sectors, focusing on the overall AWS Alliance strategy, driving PwC-specific value propositions, and strategic direction. They will establish partnerships with companies to better serve client needs, build relationships to complement PwC's strategy, and develop and execute the strategy and business plan for market penetration and revenue growth. The role involves identifying opportunities for solution development and industry alignment, building relationships with key alliance executives, and collaborating with cross-functional teams. The individual is expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to success. They will create a healthy working environment, maximize client satisfaction, and cultivate the potential in others. The role requires leading in line with PwC's values and brand, developing new ideas, solutions, and structures, solving problems, balancing long-term and short-term thinking, making strategic choices, promoting technological advances, identifying market gaps, adhering to professional and technical standards, and driving operational efficiency.

Enterprise Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking an Enterprise Customer Success Manager. The role involves serving as a trusted consultant to optimize and expand value delivered through the mParticle platform, managing client partnerships, and driving adoption of mParticle's feature set. The ideal candidate should have 5+ years of experience in a customer-facing role with technical exposure, extensive experience providing data-driven solutions to enterprise customers, and strong collaboration skills. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. Rokt values diversity, transparency, and smart, humble people, and offers a range of perks and benefits, including a dog-friendly office, generous retirement plans, and opportunities for career growth and development.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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