Loan Assistance Jobs in USA
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Genesys Cloud Principal Architect
Company: TTEC Digital
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> This position is responsible for the oversight configuration installation and design of Genesys Cloud solutions The implementation may be a new deployment adding features or creating new integrations and flows The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team andor Support either remotely or onsite Mentorship to teammates throughout the delivery organization is also a function of this role Traveling and working after hours is an essential part of this position The Genesys Cloud Principal Architect is also responsible for developing and documenting TTEC Digital best practices as it relates to implementing Genesys Cloud This position will work closely with vendor support to remedy any ongoing system or software problems Additionally the Genesys Cloud Principal Architect participates in vendor meetings and acts as a technical resource to the project manager or sales executives <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Demonstrate professionalism and leadership in representing TTEC Digital to customers and vendors <p> <li> <li> <p> Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects <p> <li> <li> <p> Collaborate with sales team on scoping and quoting professional services <p> <li> <li> <p> Create tools and methods to support the team and streamline implementation <p> <li> <li> <p> Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise <p> <li> <li> <p> Act as Technical Lead on Genesys Cloud implementation projects providing guidance oversight and mentorship to other project team members in support of their implementing TTEC Digital best practice throughout the Genesys Cloud implementation project <p> <li> <li> <p> Act as resource for peers when they require assistance on projects they are leading <p> <li> <li> <p> Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements <p> <li> <li> <p> Detailed understanding of integrations <p> <li> <li> <p> Identify system andor software problems and propose solutions <p> <li> <li> <p> Understand the scope of the project integrations customer requirements etc <p> <li> <li> <p> Configuration installation and testing of solutions <p> <li> <li> <p> Provide technical specifications as requested <p> <li> <li> <p> Followup on and resolve outstanding issues in a timely manner <p> <li> <li> <p> Conduct system setup as required <p> <li> <li> <p> Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution <p> <li> <li> <p> Understand systems to be able to identify problems and provide a remedy <p> <li> <li> <p> Afterhours work will be required <p> <li> <li> <p> Travel Required <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> 1+ year experience in the Information Technologies Field <p> <li> <li> <p> 2+ years proven track record in telephony networking or IT industry <p> <li> <li> <p> Minimum 2 years Genesys Cloud installation and configuration <p> <li> <li> <p> Minimum 3 years of IVR Bot Speech Recognition telephony development and integration <p> <li> <li> <p> 3+ year experience deploying testing and supporting telephony projects in a customer facing environment <p> <li> <li> <p> Strong understanding of contact center business operations and processes <p> <li> <li> <p> Valid Genesys Cloud Certified Professional Certification <p> <li> <li> <p> Extensive knowledge and experience with Genesys Cloud <p> <li> <li> <p> Broad experience with VoIP Networking and Telecom products and solutions <p> <li> <li> <p> Wireshark Packet Capture understanding <p> <li> <li> <p> Ability to createdevelop reusable Data Actions Libraries and Architect Libraries <p> <li> <li> <p> Strong Understanding of Advanced Dialer Concepts <p> <li> <li> <p> REST understanding and familiarity <p> <li> <li> <p> Understanding of Active Directory and related services DNS DHCP Azure AWS SCIM SSO <p> <li> <li> <p> Database concepts and systems <p> <li> <li> <p> Conceptual understanding of AWS and AZURE architecture <p> <li> <li> <p> Strong understanding interdependencies of 3rd party technologies <p> <li> <li> <p> Strong understanding of AWS Lex Bot <p> <li> <li> <p> Strong understanding of Google Dialog Flow <p> <li> <li> <p> Bot Consumption and creation through architect <p> <li> <li> <p> Reusable Bot Creation <p> <li> <li> <p> Ability to build REST APIs <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $100000 to $150000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Inside Sales Consultant
Company: Riverside Insights
Location: USA
Posted Mar 16, 2024
Riverside Insights is a growth-focused company aiming to elevate one billion lives globally by 2030 through research-based assessments and technology. The Inside Sales Consultant- Clinical Assessments (Growth) role involves attaining sales goals, promoting products, and building customer relationships. Key responsibilities include attaining annual Bookings target, developing product knowledge, and executing a sales plan. The role requires a Bachelor's degree, NetSuite and HubSpot experience, and strong communication skills. Riverside Insights offers comprehensive benefits and a collaborative, inclusive work environment.
Principal Software Engineer (L5)
Company: Twilio
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Join the team as Twilios next Principal Software Engineer on our Data amp Analytics Platform <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <p> <strong> About the job <strong> <p> <p> We are seeking an experienced and visionary Principal Engineer to join our Data team and lead the design and development of our data platform In this role you will be responsible for architecting scalable and reliable data solutions driving technical innovation and mentoring a team of talented engineers The ideal candidate will have deep expertise in data engineering strong leadership skills and a proven track record of delivering complex data projects at scale <p> <p> <strong> Responsibilities <strong> <p> <p> In this role youll <p> <ul> <li> <p> Lead the design and development of our data infrastructure driving technical vision and strategy to ensure scalability reliability and performance <p> <li> <li> <p> Serve as the subject matter expert in distributed systems data technologies with strong software engineering skills <p> <li> <li> <p> Architect and implement scalable and efficient data pipelines storage solutions and processing frameworks using stateoftheart technologies <p> <li> <li> <p> Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices <p> <li> <li> <p> Mentor and coach a team of talented engineers fostering a culture of technical excellence collaboration and continuous learning <p> <li> <li> <p> Collaborate closely with crossfunctional teams to understand business requirements and translate them into scalable and efficient technical solutions <p> <li> <li> <p> Ensure data quality integrity and security throughout the data lifecycle adhering to industry best practices and compliance standards <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> Bachelors or Masters degree in Computer Science Engineering or a related field <p> <li> <li> <p> 10+ years of experience in data engineering software development or a related field with at least 5 years in a technical leadership role <p> <li> <li> <p> Proven track record of architecting and delivering complex data projects at scale with a deep understanding of data infrastructure and distributed systems <p> <li> <li> <p> Expertise in big data technologies such as Hadoop Spark Kafka and cloudbased data services AWSGCPAzure <p> <li> <li> <p> Proficiency in programming languages such as Python Java or Scala with strong problemsolving skills and attention to detail <p> <li> <li> <p> Strong understanding of data modeling data warehousing and ETL processes with experience designing and optimizing data pipelines <p> <li> <li> <p> Excellent communication and collaboration skills with the ability to influence technical decisions and drive alignment across teams <p> <li> <li> <p> Strong leadership skills with a track record of mentoring and developing highperforming engineering teams <p> <li> <li> <p> Demonstrated ability to thrive in a fastpaced dynamic environment and deliver results under tight timelines <p> <li> <ul> <p> Desired <p> <ul> <li> <p> Strong experience with AWS data technologies <p> <li> <li> <p> Contributions to OSS projects is a bonus <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be remote and based in the United States This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas <p> <p> <strong> Travel <strong> <p> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team inperson meetings <p> <p> <strong> What We Offer <strong> <p> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <em> Please note this role is open to candidates outside of Colorado California New York and Washington The information below is provided for candidates hired in those locations only <em> <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $16448000 $20560000 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan and corporate bonus plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodationtwiliocom <p><p>
Senior Technical Writer
Company: WatchGuard Technologies, Inc.
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> WatchGuard embraces a Flexible Work Philosophy Most of our employees can choose to work from the office at home or any combination of the two Weve built a global workforce of outstanding team members and a flexible culture built on trust collaboration and belonging <strong> <p> <p> <p> <p> <strong> <em> This position can be located in Toronto ON Canada Seattle WA USA or remote within a North American time zone <em> <strong> <p> <p> <p> <p> <strong> About the Role <strong> <p> <p> Technical Writers contribute to the development and production of Help content UI text API documentation integration and setup guides training materials and knowledge base articles in support of all WatchGuard products We work collaboratively and closely with software engineers UX designers product owners program managers trainers and the technical support team to deliver documentation that helps customers use WatchGuards cloudbased SaaS products and hardware devices <p> <p> <p> <p> <strong> The Team <strong> <p> <p> As a fulltime Senior Technical Writer at WatchGuard youll join a distributed team of dedicated writers and trainers based in Seattle Toronto Bilbao Noida and remote locations <p> <p> <p> <p> We thrive in a fastpaced environment and know that our work is highly valued by our colleagues and customers and has a real impact in the world The content we create helps our customers protect their users data and networks from attack and respond to breaking threats such as ransomware viruses and malware WatchGuard understands the importance of highquality technical documentation and the WatchGuard Help Center receives thousands of page views every day <p> <p> <p> <p> <strong> About You <strong> <p> <p> Youre an experienced Technical Writer who is passionate about writing content that helps readers solve realworld problems Youve worked closely with Agile development teams and UX designers and thrive in a fastpaced environment where your documentation is key to customers success Youre familiar with tracking software such as Jira effectively manage your own work and can balance priorities across multiple projects <p> <p> You love to get hands on with complex technology and figure out how it works and youre relentless in tracking down the information your readers need to know You become an expert in the products and feature areas you document and know the best way to explain them to your readers <p> <p> You enjoy collaboration giving and getting feedback and working in a supportive team setting Although you have a favorite Style Guide you can adapt your writing to new rules and different audiences <p> <p> You have experience reviewing and editing other writers content and providing guidance on grammar style structure and tone You get excited by content architecture challenges where platform features might impact multiple sets of product documentation and work well with teammates to find solutions <p> <p> Youre comfortable working with crossfunctional teams advocating for your readers in meetings and demos and can drive complex documentation projects to completion with minimal supervision You love to learn share your knowledge and mentor newer writers <p> <p> <p> <p> <strong> A Day in the Life of a Technical Writer at WatchGuard <strong> <p> <p> No day as a WatchGuard Technical Writer is the same We juggle short and longterm projects with competing deadlines and manage a backlog of documentation tasks in Jira <p> <p> <p> <p> To start your day you could write an article to explain a breaking issue or attend a sprint demo or grooming session You might log in to WatchGuard Cloud to explore new functionality that will release next week or install new software in our Writers lab Next you jump on a call to discuss a new feature with engineers and the product owner so you can start to write online Help content in Flare <p> <p> <p> <p> Later you could collaborate with other writers on improvements to WatchGuard Help Center or review a UX design for an upcoming feature Then youll refine your Help topics in preparation for our weekly Help Center update check files into source control and update Jira tasks for the work you completed <p> <p> <p> <p> <p> <p> <strong> Your First Week <strong> <p> <ul> <li> <p> Well help you get settled in and introduce you to the tools youll use to create documentation at WatchGuard such as Madcap Flare Jira Confluence and Perforce <p> <li> <li> <p> Youll start to learn about the different WatchGuard products and the content we create <p> <li> <li> <p> Youll familiarize yourself with the WatchGuard Style Guide and do some copy editing or make updates to existing Help or KB documentation <p> <li> <ul> <p> <p> <p> <strong> Your First Month <strong> <p> <ul> <li> <p> Youll complete training on WatchGuard products and start to contribute content to our weekly Help Center builds to document new or updated features <p> <li> <li> <p> Youll review and copy edit Integration Guides edit and publish KB articles and work on Release Notes and Whats New content <p> <li> <li> <p> Youll work closely with another writer to review a UX design for an upcoming feature and suggest text improvements in Figma <p> <li> <ul> <p> <p> <p> <strong> Your First Year <strong> <p> <ul> <li> <p> After a year you completely own the documentation for a product or feature area and keep it up to date when we release new software updates <p> <li> <li> <p> You copy edit and provide developmental feedback on other writers work and help them to follow our Style Guide rules and best practices <p> <li> <li> <p> You lead complex documentation projects drive improvements to our documentation processes and tools and help to shape the direction of our documentation deliverables <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Compensation <strong> <p> <p> The base salary range for this position is $80000 $105000 USD per year exclusive of benefits This position is also eligible for a bonus of 5 of the base salary Your base salary compensation will be based on your individual skills education and experience Please keep in mind that the above range is the full base salary range for this role hiring at the maximum of the range is not typical in order to allow for future salary growth <p> <p> <p> <p> <strong> US Benefits <strong> <p> <p> Under our Flexible Work Philosophy most employees can work from an office at home or any combination of the two <p> <p> Comprehensive benefits plan including medical dental life vision disability and life insurance <p> <p> Healthcare FSA <p> <p> FSA with employer contribution <p> <p> 13 holidays including a floating holiday Juneteenth and your birthday <p> <p> 15 days of paid annual leave <p> <p> 9 days of paid sick time <p> <p> Paid parental leave <p> <p> 401k with employer match <p> <p> <strong> <strong> <p> <p> <strong> Other Perks <strong> <p> <p> Education assistance program <p> <p> Dependent Care FSA match <p> <p> Adoption assistance <p> <p> Fertility care support <p> <p> Backup care for family and pets <p> <p> A growing network of employee resource groups <p> <p> Employee referral program <p> <p> Virtual boot camp <p> <p> Employee Assistance Program <p> <p> <p> <p> <strong> Why Work for WatchGuard <strong> <p> <p> <p> <p> WatchGuard is a global leader in network security and intelligence advanced endpoint protection multifactor authentication and secure WiFi Our awardwinning products and services are trusted worldwide by more than 18000 security resellers and service providers to protect more than 250000 customers Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard <p> <p> <p> <p> WatchGuard is headquartered in Seattle Washington with team members working remotely and in offices worldwide <p> <p> <p> <p> Our company culture places an intense focus on our customers and employees From the newest employee to our CEO youll find that each person at WatchGuard embodies our Core Values Accountability Community Belonging Action Innovation and CustomerCentric Learn more about our company culture at wwwwatchguardcomwgrdcareers <p> <p> <p> <p> WatchGuard provides equal employment opportunities for all qualified employees regardless of their race color national origin religion ancestry creed pregnancy age sex sexual orientation including gender expression or identity marital status mental or physical disability honorably discharged veteran or military status or any other category protected by federal state or local laws Our equal employment opportunity or EEO policy focuses solely on the talent hard work contributions and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions We consider focusing on an employees protected characteristics rather than on talent hard work and actual work results to violate our EEO policy As an Equal Opportunity Employer we are committed to a diverse workforce WatchGuard participates in Everify <p> <p> <p> <p> WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures Please let us know if you need assistance or accommodation due to a disability <p><p>
Senior Director of Global Partnerships and Alliances Enablement
Company: Workiva
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> Summary <strong> <p> <p> The Sr Director of Global Partnerships and Alliances Enablement will work crossfunctionally to create the global enablement strategy and programs that will drive partnerled and cosell revenue As the Sr Director you will be responsible for creating best in class learning experiences for our global partner and alliances audiences and promoting coselling with our Workiva global sales teams <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Create a phased enablement strategy to align with the strategic goals of the Global Partnerships and Alliances organization <p> <li> <li> <p> Work with Leadership to identify knowledge and skill gaps at our individual partners <p> <li> <li> <p> Collaborate crossfunctionally with the Marketing Product Strategy Enablement Leads and SMEs to develop scalable and repeatable programs that fill identified gaps <p> <li> <li> <p> Design manage and deliver partner and internal partner based ILT and virtual programs <p> <li> <li> <p> Plan produce design develop author and maintain appropriate content in partnership with PM and PMM including selecting appropriate delivery methods and process of adoption <p> <li> <li> <p> Create certification paths by partner tier <p> <li> <li> <p> Work collaboratively with the Solutions Engineering Enablement lead on certification programs for partner presales technical teams <p> <li> <li> <p> Participate actively in Global Partner Team calls and forecasts by providing updates on enablement programs and identifying needs from the field <p> <li> <li> <p> Communicate daily with the Global Partner Team to ensure strategic alignment <p> <li> <li> <p> Own the cadence of communication to our global Partner community on Enablement offerings <p> <li> <li> <p> Recruit and lead the Global Partnerships and Alliances Enablement organization <p> <li> <ul> <p> <p> <p> <strong> What Youll Need <strong> <p> <p> <strong> Minimum Qualifications <strong> <p> <ul> <li> <p> Bachelors degree with 12 years of experience in Global Enablement or Partner Enablement Masters degree with 10 years or PhD with 8 years <p> <li> <li> <p> Experience enabling Partnerships and Alliances teams on a platform sale with multiple CLevel economic buying audiences <p> <li> <li> <p> Experience working with a global organization and global partners <p> <li> <li> <p> Experience with Salesforcecom <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Strong business acumen and analytical skills <p> <li> <li> <p> Ability to problem solve in a fastpaced environment <p> <li> <li> <p> Proven track record of building and maintaining scalable programs <p> <li> <li> <p> Strong crossfunctional collaboration skills and proven ability to influence across organizational boundaries required <p> <li> <li> <p> Exceptional communication and presentation skills <p> <li> <li> <p> Outstanding time management skills strong business acumen with an ability to prioritize multiple functions and tasks <p> <li> <li> <p> Proven track record of building leading and mentoring a high performing team <p> <li> <li> <p> Highspot experience preferred <p> <li> <li> <p> ImPartner PRM experience preferred <p> <li> <ul> <p> <p> <p> <strong> Travel Requirements <strong> <p> <ul> <li> <p> Ability to travel globally up to 30 <p> <li> <ul> <p> <p> <p> <strong> Working Conditions amp Physical Requirements <strong> <p> <ul> <li> <p> Reliable internet access for any period of time working remotely not in a Workiva office <p> <li> <ul> <p> <p> <p> <strong> How Youll Be Rewarded <strong> <p> <p> <p> <p> ✅ Salary range in the US $17400000 $29600000 <p> <p> ✅ A discretionary bonus typically paid annually <p> <p> ✅ Restricted Stock Units granted at time of hire <p> <p> ✅ 401k match and comprehensive employee benefits package <p> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <h2> <h2> <p> <strong> Where Youll Work <strong> <p> <h2> <h2> <p> Our values drive how we work and who we hire You will see these values ingrained in how we support our customers work with team members build our products and in the work environment weve created <p> <p> <p> <p> We believe our people are our greatest asset and our unique culture gives employees the opportunity to make an impact everyday We give our employees the freedom and resources they needbacked by our culture of collaboration and diverse thoughtto continue innovating and breaking new ground We hire talented people with a wide range of skills and experiences who are eager to tackle some of todays most challenging problems <p> <p> <p> <p> At Workiva youll enjoy <p> <ul> <li> <p> <strong> Fantastic Benefits <strong> With coverage starting day one choose from competitive health dental and vision plans on the largest physician networks available <p> <li> <li> <p> <strong> Casual Dress <strong> Workiva has a casual work environment most people wear jeans to the office <p> <li> <li> <p> <strong> Involvement <strong> Ability to participate in Business Employee Resource Groups Black Hispanic Asian Women Rainbow LGBTQIA+ Veterans Disabilities Volunteering Company wide celebrations and more <p> <li> <li> <p> <strong> Worklife Balance <strong> We have competitive PTO VTO and Parental Leave We encourage employees to spend time enjoying life outside of work <p> <li> <ul> <p> <strong> Learn more about life at Workiva <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanyworkiva rel=noopener noreferrer nofollow target=blank> httpswwwlinkedincomcompanyworkiva <a> <p> <p> <strong> Learn more about benefits <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwworkivacomcareersbenefits rel=noopener noreferrer nofollow target=blank> httpswwwworkivacomcareersbenefits <a> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LIRM1 <p><p>
Implementation Specialist - Customer Care & Premises
Company: SpryPoint
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> The Company <strong> <p> <p> <p> <p> Simply put SpryPoint provides Smart Solutions for Smart Utilities <p> <p> <p> <p> Founded in 2011 <a class=fontbold underline fontbold underline postingslink href=httpswwwsprypointcompagesaboutwhoweare rel=noopener noreferrer nofollow target=blank> SpryPoint <a> is a leading provider of cloudbased solutions for the utility sector Our team of experts has extensive experience serving utilities across North America and we are dedicated to helping our clients improve their operations and better serve their customers Our solutions include advanced billing and customer relationship management tools as well as powerful analytics and data management capabilities We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market <p> <p> <p> <p> <p> <p> <strong> JOB DUTIES amp RESPONSIBILITIES <strong> <p> <p> <p> <p> We are looking for an experienced Implementation Specialist to join our Customer Care amp Premises Implementation team to exceed our customers expectations The successful candidate will spend the majority of their time working directly with our utility customers to implement cuttingedge enterprise applications <p> <p> <p> <p> The Implementation Specialist will be responsible for the following <p> <p> <p> <p> <p> <p> <strong> Implementation <strong> <p> <ul> <li> <p> Leading gap analysis sessions with customers <p> <li> <li> <p> Evaluating existing business processes <p> <li> <li> <p> Mapping tobe business processes <p> <li> <li> <p> Configuring testing and tuning the software <p> <li> <li> <p> Mapping and assist with data conversions from legacy systems <p> <li> <li> <p> Training end users <p> <li> <li> <p> Providing support to the customer during acceptance testing through Go Live and postimplementation stabilization <p> <li> <li> <p> Work with development amp devops teams to influence design and validate solutions <p> <li> <ul> <p> You will advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis communicating industry best practices and understanding the current and desired future states <p> <p> <p> <p> <strong> Documentation <strong> <p> <ul> <li> <p> Assist the Project Manager in the creation and review of project documentation This may involve the creation of specification documentation where application customization is required <p> <li> <ul> <p> <p> <p> <strong> PreSales Assistance <strong> <p> <ul> <li> <p> Assist the Sales team and partners with presales activities such as highlevel gap analysis and product demonstrations as directed from time to time <p> <li> <li> <p> Travel and working at client sites across North America is anticipated to be up to a 50 commitment to be successful in this position The successful candidate must be able to travel outside of Canada with no known legal or immigrationrelated impediment in doing so <p> <li> <ul> <p> <p> <p> <strong> QUALIFICATIONS AND COMPETENCIES <strong> <p> <ul> <li> <p> 2+ years of experience working with enterprise utility software preferred specifically with utility Customer Information Systems CIS <p> <li> <li> <p> Experience with Mobile Field and Workforce Management MFM amp MWM Work Order amp Asset Management WAMS and Customer Engagement Portal experience is an asset <p> <li> <li> <p> Ability to map processes and have worked in a large process mapping project <p> <li> <li> <p> Proven ability to train users on software applications <p> <li> <ul> <p> <p> <p> <strong> Technical Skills <strong> <p> <ul> <li> <p> Experience working with Reporting amp Business Intelligence Platforms <p> <li> <li> <p> Interest in expanding knowledge and applying knowledge to solve industry problems <p> <li> <li> <p> Basic understanding of relational databases and SQL in particular <p> <li> <ul> <p> <p> <p> <strong> Competencies <strong> <p> <ul> <li> <p> Effectively prioritize and execute tasks in what can be a highpressure environment <p> <li> <li> <p> Strong written and verbal communication skills and a proven ability to present information clearly and concisely <p> <li> <li> <p> Enthusiastic approach to learning new skills and openminded to change <p> <li> <li> <p> Proven interpersonal skills the ability to build and strengthen relationships and the ability to foster cooperation with numerous stakeholders including senior management clients and business partners <p> <li> <li> <p> Confidence to work independently and interpersonal skills to work as a member of internal and external teams <p> <li> <li> <p> Strong analytical problemsolving skills with an emphasis on making decisions quickly and effectively <p> <li> <li> <p> Comprehensive understanding of implementation methodologies of complex software implementations <p> <li> <li> <p> Understanding of organizational change management and the challenges associated within enterprise level software implementations <p> <li> <li> <p> Ability to develop a deep understanding of utility industries electric water wastewater gas telecommunications sanitation and others <p> <li> <ul> <p> <p> <p> <strong> WHY YOU WOULD WANT TO WORK AT SPRYPOINT <strong> <p> <ul> <li> <p> The opportunity to work with cuttingedge technologies <p> <li> <li> <p> The opportunity to be part of a very motivated fastmoving team with customers all over North America <p> <li> <li> <p> The opportunity to work with a highly skilled and experienced team <p> <li> <li> <p> The ability to work remotelyA very positive healthy and collaborative work culture <p> <li> <li> <p> Companypaid premiums for health amp dental coverage <p> <li> <ul> <p> <p> <p> <p> <p> $80000 $105000 a year <p> <p> SpryPoint is an equalopportunity employer We do not discriminate on the basis of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws If you have a disability or special need that requires accommodation please do not hesitate to let us know <p><p>
Senior Director of Solution Engineering Enablement
Company: Workiva
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> Summary <strong> The Sr Director of Solution Engineering Enablement will work crossfunctionally to create the global enablement strategy and programs to drive scalable ARR growth across the Workiva Platform As the Sr Director you will be responsible for developing the strategy and creating best in class learning experiences for our global solutions engineering audiences both direct and partner <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Create a phased enablement strategy to align with the strategic goals of the Global Solution Engineering organization <p> <li> <li> <p> Build and lead a global team both directreporting and crossfunctional capable of delivering onetomany and onetoone learning experiences including ILT both inperson and virtual as well as ondemand learning <p> <li> <li> <p> Work closely with product management marketing partner and engineering teams to turn technical featuresfunctions into presales and salesspecific content <p> <li> <li> <p> Support the planning coordination prioritization and execution of training activities such as webinars onboarding certification and ongoing readiness on key releases <p> <li> <li> <p> Create and maintain learning assets through internal and partner facing platforms <p> <li> <li> <p> Develop maintain and report on key KPIs for enablement programs that align to leading indicators of revenue <p> <li> <li> <p> Participate actively in global sales calls regional meetings and forecasts to provide updates on enablement programs and identifying needs from the field <p> <li> <li> <p> Communicate daily with the Global Solution Engineering team to ensure strategic alignment <p> <li> <ul> <p> <p> <p> <strong> What Youll Need <strong> <p> <p> <strong> Minimum Qualifications <strong> <p> <ul> <li> <p> Bachelors degree with 12 years of experience in Solution Engineering or Solution Engineering Enablement Masters degree with 10 years or PhD with 8 years <p> <li> <li> <p> Experience enabling Solution Engineering teams on a platform sale with multiple CLevel economic buying audiences <p> <li> <li> <p> Experience working within a global organization <p> <li> <li> <p> Experience with Salesforcecom <p> <li> <li> <p> Experience working in Learning Management and Experience Platforms <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Minimum 8 years direct people management experience preferred including leading of Directors and Managers <p> <li> <li> <p> 2+ years Solution Engineering Management experience preferred <p> <li> <li> <p> Experience working with tools such as LinkedIn Sales Navigator SalesLoft or Highspot is preferred <p> <li> <li> <p> Proven track record of building and maintaining scalable programs <p> <li> <li> <p> Strong crossfunctional collaboration skills and proven ability to influence across organizational boundaries required <p> <li> <li> <p> Exceptional communication and presentation skills with the ability to articulate complex technical concepts to both technical and nontechnical buyers <p> <li> <li> <p> Outstanding time management skills strong business acumen with an ability to prioritize multiple functions and tasks <p> <li> <li> <p> Proven track record of building leading and mentoring a high performing team <p> <li> <ul> <p> <p> <p> <strong> Travel Requirements <strong> <p> <ul> <li> <p> Ability to travel globally up to 30 <p> <li> <ul> <p> <p> <p> <strong> Working Conditions amp Physical Requirements <strong> <p> <ul> <li> <p> Reliable internet access for any period of time working remotely not in a Workiva office <p> <li> <ul> <p> <p> <p> <strong> How Youll Be Rewarded <strong> <p> <ul> <li> <p> Salary range in the US <p> <li> <ul> <p> $17400000 $29600000 <p> <ul> <li> <p> A discretionary bonus typically paid annually <p> <li> <li> <p> Restricted Stock Units granted at time of hire <p> <li> <li> <p> 401k match and comprehensive employee benefits package <p> <li> <ul> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <h2> <h2> <p> <strong> Where Youll Work <strong> <p> <h2> <h2> <p> Our values drive how we work and who we hire You will see these values ingrained in how we support our customers work with team members build our products and in the work environment weve created <p> <p> <p> <p> We believe our people are our greatest asset and our unique culture gives employees the opportunity to make an impact everyday We give our employees the freedom and resources they needbacked by our culture of collaboration and diverse thoughtto continue innovating and breaking new ground We hire talented people with a wide range of skills and experiences who are eager to tackle some of todays most challenging problems <p> <p> <p> <p> At Workiva youll enjoy <p> <ul> <li> <p> <strong> Fantastic Benefits <strong> With coverage starting day one choose from competitive health dental and vision plans on the largest physician networks available <p> <li> <li> <p> <strong> Casual Dress <strong> Workiva has a casual work environment most people wear jeans to the office <p> <li> <li> <p> <strong> Involvement <strong> Ability to participate in Business Employee Resource Groups Black Hispanic Asian Women Rainbow LGBTQIA+ Veterans Disabilities Volunteering Company wide celebrations and more <p> <li> <li> <p> <strong> Worklife Balance <strong> We have competitive PTO VTO and Parental Leave We encourage employees to spend time enjoying life outside of work <p> <li> <ul> <p> <strong> Learn more about life at Workiva <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanyworkiva rel=noopener noreferrer nofollow target=blank> httpswwwlinkedincomcompanyworkiva <a> <p> <p> <strong> Learn more about benefits <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwworkivacomcareersbenefits rel=noopener noreferrer nofollow target=blank> httpswwwworkivacomcareersbenefits <a> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LIRM1 <p><p>
Product Manager - CCIP Token Transfers
Company: Chainlink Labs
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> About Us <strong> <p> <p> Chainlink Labs is the primary contributing developer of Chainlink the decentralized computing platform powering the verifiable web Chainlink is the industrystandard platform for providing access to realworld data offchain computation and secure crosschain interoperability across any blockchain Chainlink Labs helps power verifiable applications for banking DeFi global trade and gaming by collaborating with some of the worlds largest financial institutions notably Swift DTCC and ANZ Chainlink Labs also works with top Web3 teams including Aave Compound GMX Maker and Synthetix Chainlink Labs was ranked in Newsweeks 100 Most Loved Workplaces 2023 in both the <a class=fontbold underline fontbold underline postingslink href=httpswwwnewsweekcomrankingsmostlovedworkplacesamerica2023 rel=noopener noreferrer nofollow target=blank> United States <a> and <a class=fontbold underline fontbold underline postingslink href=httpswwwnewsweekcomrankingsuks100mostlovedworkplaces2023 rel=noopener noreferrer nofollow target=blank> United Kingdom <a> <p> <p> <p> <p> <strong> The Product Team <strong> <p> <p> The Product Team at Chainlink Labs is dedicated to delivering cuttingedge solutions for the rapidly evolving world of DeFi onchain finance gaming NFTs and other major verticals Our team of experienced product managers designers and engineers work together to create innovative products and services that enable smart contracts to securely access offchain data and systems <p> <p> <p> <p> With a focus on usercentered design we strive to create intuitive and seamless experiences for developers and endusers alike We are constantly pushing the boundaries of what is possible in the blockchain space and our products are used by some of the most innovative and forwardthinking organizations in the industry <p> <p> <p> <p> Whether its building new features for the Chainlink Platform decentralized oracle network creating new tools and integrations for developers or exploring new use cases for blockchain technology the Product Team at Chainlink Labs is at the forefront of innovation in the blockchain space Join us on our mission to create a more decentralized world <p> <p> <p> <p> We are seeking an experienced and highly skilled Product Manager to join our team in the role of Product Manager CCIP Token Transfers This is a unique opportunity to play a pivotal role in shaping the future of crosschain token transfers and liquidity management Join our dynamic team and contribute to the design of cuttingedge systems that facilitate the seamless movement of liquidity across blockchains and drive innovation in token pool design Your expertise will be instrumental in shaping our CCIP token strategy as well as establishing robust risk practices for token liquidity and transfer rate limits <p> <p> <p> <p> <p> <p> <strong> About You <strong> <p> <ul> <li> <p> Collaborate with our toptier engineering DSampA finance and treasury teams to develop a system that enables the efficient movement of liquidity across different blockchains Your contributions will be crucial in setting new industry standards and enhancing user experiences <p> <li> <li> <p> Drive the improvement of our token pool design working closely with our research and engineering teams to create a more inclusive and permissionless ecosystem Your insights will empower users with increased flexibility and opportunities for participation <p> <li> <li> <p> Partner with our risk management team to establish comprehensive risk practices that ensure the security and stability of our token liquidity and transfer rate limits Your meticulous approach and strategic thinking will be key in mitigating potential risks <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> As a seasoned Senior Product Manager you bring a wealth of experience and a proven track record of success in similar roles Your expertise will be vital in driving our ambitious objectives forward <p> <li> <li> <p> Your strong technical background and ability to delve into implementation details will enable you to make informed decisions collaborate effectively with technical teams and drive innovation <p> <li> <li> <p> A comprehensive understanding of finance with a focus on liquidity management and digital assets will be essential in navigating the complexities of our industry and delivering exceptional solutions <p> <li> <li> <p> Your quantitative background and proficiency in data science will equip you with the ability to analyze complex data sets derive meaningful insights and make datadriven decisions that propel our products and strategies forward <p> <li> <li> <p> With your expertise in web3 you have a deep understanding of its potential and have either used it extensively or even built for it This knowledge will be invaluable as we leverage emerging technologies to redefine the financial landscape <p> <li> <li> <p> Excellent communication skills will be vital for building strong relationships facilitating effective collaboration across crossfunctional teams and presenting your ideas with clarity and impact <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> A background in computer science will provide an added layer of technical prowess enabling you to make sound technical decisions that drive product excellence <p> <li> <li> <p> Experience spearheading innovative solutions and delivering tangible results <p> <li> <li> <p> Familiarity with blockchain technology and its applications in the financial industry will give you a head start in understanding the unique challenges and opportunities we encounter <p> <li> <li> <p> Previous experience managing token pools and designing permissionless systems will be highly valuable as we strive to create open and inclusive platforms that empower our users <p> <li> <li> <p> Your knowledge of risk management practices related to token liquidity and transfer rate limits will help ensure the security and stability of our systems <p> <li> <li> <p> Your strategic mindset and ability to make tradeoffs will be critical as you shape the direction of our products and guide decisionmaking <p> <li> <ul> <p> <p> <p> <p> <p> <em> All roles with Chainlink Labs are global and remotebased Unless otherwise stated we ask that you try to overlap some working hours with Eastern Standard Time EST <em> <p> <p> <p> <p> <strong> Commitment to Equal Opportunity <strong> <p> <p> Chainlink Labs is an equal opportunity employer All qualified applicants will receive equal consideration for employment in compliance with applicable laws regulations or ordinances If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us via this <a class=fontbold underline fontbold underline postingslink href=httpsdocsgooglecomformsd1wrB1WRRxShkLHI7roFKlyWDobNc3exwfGX2Eau5FLcedit rel=noopener noreferrer nofollow target=blank> form <a> <p> <p> <p> <p> <strong> Global Data Privacy Notice for Job Candidates and Applicants <strong> <p> <p> Information collected and processed as part of your Chainlink Labs Careers profile and any job applications you choose to submit is subject to our <a class=fontbold underline fontbold underline postingslink href=httpschainlinklabscomprivacypolicy rel=noopener noreferrer nofollow target=blank> Privacy Policy <a> By submitting your application you are agreeing to our use and processing of your data as required <p><p>
Implementation Specialist - Point Solutions
Company: SpryPoint
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> The Company <strong> <p> <p> <p> <p> Simply put SpryPoint provides Smart Solutions for Smart Utilities <p> <p> <p> <p> Founded in 2011 <a class=fontbold underline fontbold underline postingslink href=httpswwwsprypointcompagesaboutwhoweare rel=noopener noreferrer nofollow target=blank> SpryPoint <a> is a leading provider of cloudbased solutions for the utility sector Our team of experts has extensive experience serving utilities across North America and we are dedicated to helping our clients improve their operations and better serve their customers Our solutions include advanced billing and customer relationship management tools as well as powerful analytics and data management capabilities We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market <p> <p> <p> <p> <p> <p> <strong> JOB DUTIES amp RESPONSIBILITIES <strong> <p> <p> <p> <p> We are looking for an experienced Implementation Specialist to join our Point Solutions team to exceed our customers expectations The successful candidate will spend the majority of their time working directly with our utility customers to implement cuttingedge enterprise applications <p> <p> <p> <p> The Implementation Specialist will be responsible for the following <p> <p> <p> <p> <p> <p> <strong> Implementation <strong> <p> <ul> <li> <p> Leading gap analysis sessions with customers <p> <li> <li> <p> Evaluating existing business processes <p> <li> <li> <p> Mapping tobe business processes <p> <li> <li> <p> Configuring testing and tuning the software <p> <li> <li> <p> Mapping and assist with data conversions from legacy systems <p> <li> <li> <p> Training end users <p> <li> <li> <p> Providing support to the customer during acceptance testing through Go Live and postimplementation stabilization <p> <li> <li> <p> Work with development amp devops teams to influence design and validate solutions <p> <li> <ul> <p> You will advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis communicating industry best practices and understanding the current and desired future states <p> <p> <p> <p> <strong> Documentation <strong> <p> <ul> <li> <p> Assist the Project Manager in the creation and review of project documentation This may involve the creation of specification documentation where application customization is required <p> <li> <ul> <p> <p> <p> <strong> PreSales Assistance <strong> <p> <ul> <li> <p> Assist the Sales team and partners with presales activities such as highlevel gap analysis and product demonstrations as directed from time to time <p> <li> <li> <p> Travel and working at client sites across North America is anticipated to be up to a 50 commitment to be successful in this position The successful candidate must be able to travel outside of Canada with no known legal or immigrationrelated impediment in doing so <p> <li> <ul> <p> <p> <p> <strong> QUALIFICATIONS AND COMPETENCIES <strong> <p> <ul> <li> <p> 2+ years of experience working with enterprise utility or similar software <p> <li> <li> <p> Experience with Customer Engagement Portals Work Orders amp Asset Management WAMS Field Services Computerized Maintenance Management Systems CMMS Mobile Workforce Management MWM or Geographic Information Systems GIS is preferred <p> <li> <li> <p> Ability to map processes and have worked in a large process mapping project <p> <li> <li> <p> Proven ability to train users on software applications <p> <li> <ul> <p> <p> <p> <strong> Technical Skills <strong> <p> <ul> <li> <p> Experience working with Reporting amp Business Intelligence Platforms <p> <li> <li> <p> Interest in expanding knowledge and applying knowledge to solve industry problems <p> <li> <li> <p> Basic understanding of relational databases and SQL in particular <p> <li> <ul> <p> <p> <p> <strong> Competencies <strong> <p> <ul> <li> <p> Effectively prioritize and execute tasks in what can be a highpressure environment <p> <li> <li> <p> Strong written and verbal communication skills and a proven ability to present information clearly and concisely <p> <li> <li> <p> Enthusiastic approach to learning new skills and openminded to change <p> <li> <li> <p> Proven interpersonal skills the ability to build and strengthen relationships and the ability to foster cooperation with numerous stakeholders including senior management clients and business partners <p> <li> <li> <p> Confidence to work independently and interpersonal skills to work as a member of internal and external teams <p> <li> <li> <p> Strong analytical problemsolving skills with an emphasis on making decisions quickly and effectively <p> <li> <li> <p> Comprehensive understanding of implementation methodologies of complex software implementations <p> <li> <li> <p> Understanding of organizational change management and the challenges associated within enterprise level software implementations <p> <li> <li> <p> Ability to develop a deep understanding of utility industries electric water wastewater gas telecommunications sanitation and others <p> <li> <ul> <p> <p> <p> <strong> WHY YOU WOULD WANT TO WORK AT SPRYPOINT <strong> <p> <ul> <li> <p> The opportunity to work with cuttingedge technologies <p> <li> <li> <p> The opportunity to be part of a very motivated fastmoving team with customers all over North America <p> <li> <li> <p> The opportunity to work with a highly skilled and experienced team <p> <li> <li> <p> The ability to work remotely <p> <li> <li> <p> A very positive healthy and collaborative work cultureCompanypaid premiums for health amp dental coverage <p> <li> <ul> <p> <p> <p> <p> <p> $80000 $105000 a year <p> <p> SpryPoint is an equalopportunity employer We do not discriminate on the basis of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws If you have a disability or special need that requires accommodation please do not hesitate to let us know <p><p>
Implementation Specialist - Revenue Management
Company: SpryPoint
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> The Company <strong> <p> <p> <p> <p> Simply put SpryPoint provides Smart Solutions for Smart Utilities <p> <p> <p> <p> Founded in 2011 <a class=fontbold underline fontbold underline postingslink href=httpswwwsprypointcompagesaboutwhoweare rel=noopener noreferrer nofollow target=blank> SpryPoint <a> is a leading provider of cloudbased solutions for the utility sector Our team of experts has extensive experience serving utilities across North America and we are dedicated to helping our clients improve their operations and better serve their customers Our solutions include advanced billing and customer relationship management tools as well as powerful analytics and data management capabilities We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market <p> <p> <p> <p> <p> <p> <strong> JOB DUTIES amp RESPONSIBILITIES <strong> <p> <p> <p> <p> We are looking for an experienced Implementation Specialist to join our Revenue Management Implementation team to exceed our customers expectations The successful candidate will spend the majority of their time working directly with our utility customers to implement cuttingedge enterprise applications <p> <p> <p> <p> The Implementation Specialist will be responsible for the following <p> <p> <p> <p> <p> <p> <strong> Implementation <strong> <p> <ul> <li> <p> Leading gap analysis sessions with customers <p> <li> <li> <p> Evaluating existing business processes <p> <li> <li> <p> Mapping tobe business processes <p> <li> <li> <p> Configuring testing and tuning the software <p> <li> <li> <p> Mapping and assist with data conversions from legacy systems <p> <li> <li> <p> Training end users <p> <li> <li> <p> Providing support to the customer during acceptance testing through Go Live and postimplementation stabilization <p> <li> <li> <p> Work with development amp devops teams to influence design and validate solutions <p> <li> <ul> <p> You will advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis communicating industry best practices and understanding the current and desired future states <p> <p> <p> <p> <strong> Documentation <strong> <p> <ul> <li> <p> Assist the Project Manager in the creation and review of project documentation This may involve the creation of specification documentation where application customization is required <p> <li> <ul> <p> <p> <p> <strong> PreSales Assistance <strong> <p> <ul> <li> <p> Assist the Sales team and partners with presales activities such as highlevel gap analysis and product demonstrations as directed from time to time <p> <li> <li> <p> Travel and working at client sites across North America is anticipated to be up to a 50 commitment to be successful in this position The successful candidate must be able to travel outside of Canada with no known legal or immigrationrelated impediment in doing so <p> <li> <ul> <p> <p> <p> <strong> QUALIFICATIONS AND COMPETENCIES <strong> <p> <ul> <li> <p> 2+ years of experience working with enterprise utility software specifically with accounting systems <p> <li> <li> <p> Experience working with or in depth understanding of financial processes and practices within the utility sector including billing invoicing and financial reporting is <strong> HIGHLY <strong> desireable <p> <li> <li> <p> Experience with Mobile Field and Workforce Management MFM amp MWM Work Order amp Asset Management WAMS and Customer Engagement Portal experience is an asset <p> <li> <li> <p> Ability to map processes and have worked in a large process mapping project <p> <li> <li> <p> Proven ability to train users on software applications <p> <li> <ul> <p> <p> <p> <strong> Technical Skills <strong> <p> <ul> <li> <p> Strong understanding of relational databases amp SQL in particular <p> <li> <li> <p> Experience working with Reporting amp Business Intelligence Platforms <p> <li> <li> <p> Interest in expanding knowledge and applying knowledge to solve industry problems <p> <li> <ul> <p> <p> <p> <strong> Competencies <strong> <p> <ul> <li> <p> Effectively prioritize and execute tasks in what can be a highpressure environment <p> <li> <li> <p> Strong written and verbal communication skills and a proven ability to present information clearly and concisely <p> <li> <li> <p> Enthusiastic approach to learning new skills and openminded to change <p> <li> <li> <p> Proven interpersonal skills the ability to build and strengthen relationships and the ability to foster cooperation with numerous stakeholders including senior management clients and business partners <p> <li> <li> <p> Confidence to work independently and interpersonal skills to work as a member of internal and external teams <p> <li> <li> <p> Strong analytical problemsolving skills with an emphasis on making decisions quickly and effectively <p> <li> <li> <p> Comprehensive understanding of implementation methodologies of complex software implementations <p> <li> <li> <p> Understanding of organizational change management and the challenges associated within enterprise level software implementations <p> <li> <li> <p> Ability to develop a deep understanding of utility industries electric water wastewater gas telecommunications sanitation and others <p> <li> <ul> <p> <p> <p> <strong> WHY YOU WOULD WANT TO WORK AT SPRYPOINT <strong> <p> <ul> <li> <p> Remotefirst and autonomous working environment <p> <li> <li> <p> Flexible working hours <p> <li> <li> <p> Competitive compensation package <p> <li> <li> <p> $500 Home office setup in addition to Macbook keyboard and mouse <p> <li> <li> <p> Health dental vision and life insurance <p> <li> <li> <p> Book bounty program get reimbursed $100 for each book read and reviewed <p> <li> <li> <p> Professional development courses + $2500 tuition assistance annually <p> <li> <li> <p> Summer Fridays take ½ day Fridays <p> <li> <li> <p> Employee referral program $2000 per <p> <li> <ul> <p> <p> <p> <p> <p> $80000 $105000 a year <p> <p> SpryPoint is an equalopportunity employer We do not discriminate on the basis of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws If you have a disability or special need that requires accommodation please do not hesitate to let us know <p><p>
Licensed Mental Health Counselor / Therapist
Company: Talkspace
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> Join the worlds leading online platform for therapists amp counselors to provide mental health care on your schedule all from the comfort of home This is a remote position <p> <p> <strong> The Benefits <strong> <p> <ul> <li> <strong> Flexible Hours <strong> You can dedicate as much time as you want to Talkspace no minimum hour or caseload requirements Set a schedule that works best for you and your clients <li> <li> <strong> No Overhead <strong> Say goodbye to insurance barriers marketing budgets administrative costs and other expenses associated with private practice <li> <li> <strong> Provider Support <strong> Resources include our Provider Help Center a Provider Support Team a 247 crisis hotline for clients who need urgent assistance when you are unavailable and more <li> <li> <strong> Professional Development <strong> Obtain free Continuing Education credits when attending Talkspaceprovided Learning Communities supported by the NBCC and ASWB <li> <li> <strong> Bonus Incentives <strong> Earn a monthly client engagement bonus up to $4000 <li> <ul> <p> <strong> What is Talkspace <strong> <p> <p> Talkspace is an online platform that connects mental health therapists and counselors with clients in their licensed states through an easytouse and HIPAAcompliant app <p> <p> <strong> How does Talkspace work <strong> <p> <p> Talkspace matches you with clients and checks client insurance eligibility Exchange text video and audio messages with your clients from anywhere at any time as long as you do so daily 5 daysweek Our platform also supports Live Sessions via video audio and messaging <p> <p> <strong> Compensation <strong> <p> <p> At Talkspace we believe in pay transparency You can expect to be reimbursed $6790 per hour for live sessions nearly 2x other platforms Rates for shorter live sessions 30 and 45minute sessions are prorated Additionally asynchronous messaging rates fluctuate depending on client plans but reimbursement rates range between $12$36 Finally our monthly clinical engagement bonus ranges from $100$4000 depending on the number of hours spent interacting with clients <p> <p> <strong> Requirements <strong> <p> <p> To participate in the Talkspace clinical network all providers are required to possess the following <p> <ul> <li> An active independent US state boardapproved clinical license eg LCPC LCSW LMFT or PhD in Clinical Psychology etc <li> <li> Individual professional malpractice liability insurance policy <li> <li> Submission of a fully completed signed CAQH application <li> <li> Individual NPI number <li> <li> Current residence in the USA <li> <ul> <p> <em> Note Talkspace therapistscounselors work remotely and only with clients in the states where they are licensed and allowed to practice <em> <p> <p> <strong> How do I get started on Talkspace <strong> <p> <p> Complete an application pass a background check sign your platform agreement and complete your remote paid onboarding training You can become a Talkspace therapist in just a few weeks <p> <p> Job Type FullTime PartTime Contract Remote <p> <p> <span style=color ffffff> LIRemote <span> <p><p>
Senior Genesys Cloud Engineer
Company: TTEC Digital
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> This position serves as lead engineer for new implementation projects upgrades support escalations and MAC work Installations may be new systems upgrades to existing systems or replacement of components Genesys Cloud Engineers may serve as an escalation point for Support either remote or onsite Traveling and working after hours is an essential part of this position This position will work closely with vendor support to remedy any ongoing system or software problem and keep change logs updated Additionally Genesys Cloud Engineers provide preventative maintenance as required perform system backups participate in vendor meetings and act as a technical resource to project management and sales staff <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors <p> <li> <li> <p> Utilizes high level expertise to address more difficult situations both from a technical and customer service perspective <p> <li> <li> <p> Provides support and guidance to more junior team members particularly for challenging and sensitive assignments <p> <li> <li> <p> Assesses customer needs and makes configuration recommendations <p> <li> <li> <p> Setup and configuration from a selection of Genesys products as well as other select vendors for our client base <p> <li> <li> <p> Opens andor manages vendor support tickets <p> <li> <li> <p> Interacts closely with Project Management to deliver projects that are done on time and on budget <p> <li> <li> <p> Handles Project Management duties for select projects including Meeting with customers to review project scope and validate design Determining tasks to be completed and completing data collection Maintaining issues and change log Coordinating with management on out of scope requests and change orders Following up to ensure timelines and project requirements have been met <p> <li> <li> <p> Serves as technical escalation point for the Support Department <p> <li> <li> <p> Provides onsite and remote technical training to our client base <p> <li> <li> <p> Provides onsite golive and postlive support to our client base <p> <li> <li> <p> Provides technical guidance and subject matter expertise to customers and other TTEC Digital departments <p> <li> <li> <p> Updates Genesys Cloud configuration to reflect changes in system configuration <p> <li> <li> <p> Conducts system setup as required <p> <li> <li> <p> Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution <p> <li> <li> <p> Initiates billing processes as required <p> <li> <li> <p> Provides assistance to fellow team members when needed <p> <li> <li> <p> Coordinates and manages after hours golive activity where required <p> <li> <li> <p> Provides technical presales engineering assistance as needed <p> <li> <li> <p> Travel and afterhours work required <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> Minimum of 2 years experience with Genesys Cloud installation and configuration <p> <li> <li> <p> 1+ year experience in the Information Technologies Field <p> <li> <li> <p> 2+ years proven track record in telephony networking or IT industry <p> <li> <li> <p> 3+ year experience deploying testing and supporting telephony projects in a customer facing environment <p> <li> <li> <p> Genesys Cloud Certification <p> <li> <li> <p> Understanding of Genesys Cloud to be able to identify problems and provide a remedy <p> <li> <li> <p> Detailed understanding of integrations <p> <li> <li> <p> Ability to selfmanage assignments to deliver expected work on time and budget <p> <li> <li> <p> Adept at building and maintaining strong relationship with clients and team members as well as possessing a positive and collaborative attitude <p> <li> <li> <p> Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results <p> <li> <li> <p> Ability to work with teams ranging from business to technical <p> <li> <li> <p> Attention to detail and thoroughness with the ability to follow instructions <p> <li> <li> <p> Demonstrated critical thinking analytical creative and problemsolving skills <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Excellent organizational skills for organizing workflow setting priorities and meeting deadlines <p> <li> <li> <p> Ability to adapt quickly to changing technology <p> <li> <li> <p> Broad experience with VoIP Networking and Telecom products and solutions <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $80000 $130000 Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels This position is eligible to participate in an incentive program <p> <li> <li> <p> Benefits available to eligible employees include <p> <li> <li> <p> Medical dental and vision <p> <li> <li> <p> Taxadvantaged healthcare accounts <p> <li> <li> <p> Financial and income protection benefits <p> <li> <li> <p> Paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>