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Business Analyst- Contact Center
Company: Adtalem Global Education
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> Walden University an Adtalem Global Education institution supports a diverse community of adult learners from across the US and other countries who seek to achieve their academic goals and make positive lasting social change in their professions and communities Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholarpractitioners to positively affect social change Walden offers more than 100 online degree and certificate programs for students pursuing a bachelors masters doctoral or certificate Walden University has graduated more than 174000 students and is accredited by the Higher Learning Commission Visit WaldenUedu for more information and follow on Twitter Instagram Facebook Instagram and LinkedIn <p> <p> Adtalem believes in a culture of collaboration creativity and innovation which thrives when we can work flexibly Depending on your location this role may be hybrid or remote <p> <ul> <li> <p> HYBRID If you reside within 50 miles of Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is hybrid requiring office presence three days a week Tue Wed Thu with the rest of the workweek spent working from home <p> <li> <li> <p> REMOTE If you live over 50 miles from Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is remote However occasional office visits may be required based on business needs with advance communication for such requests <p> <li> <ul> <p> <p> <h2> Job Description <h2> <p> Opportunity at a Glance <p> <p> The Business Analyst Contact Center is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department The Analyst is expected to be a Subject Matter Expert SME of processes and technology for at least two of the following system areas CRM Workforce Management telephonycall center systems reporting and analytics andor other relevant systems A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education strong communication skills with technical and business colleagues and leaders knowledge of project management principles and the capacity to learn advanced systems technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies Responsibilities <p> <ul> <li> <p> As this position supports a wide range of business systems and process functions the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert SME and consultant in at least two of the following areas Customer Relationship Management Workforce Management telephony systems and reporting and analytics <p> <li> <li> <p> Providing regularly scheduled and ad hoc reports from assigned business systems and learning how to develop reports and dashboards using advanced reporting tools such as Cognos BI MS Power BI and other business intelligence analytical tools <p> <li> <li> <p> Performing administrative functions executing maintaining and delivering process requests overseeing deliverables and Service Level Agreements SLAs for each of the systems assigned to you This could include setting up system profiles QA testing trackingforecasting call volumes and colleague activities establishing omnichannel system campaigns and other tasks as needed <p> <li> <li> <p> Serving as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas CRM SIS Student FinanceAR Workforce Management Telephony and Omnichannel systems <p> <li> <li> <p> Working and communicating with business leaders at all levels to identify needs determining and recommending system and analytic solutions documenting data requirements and developing reports andor system processes to support and optimize business performance <p> <li> <li> <p> Serving as liaison with technical teams in IT to communicate business needs determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements <p> <li> <li> <p> Documenting and tracking activities associated to different academic partners <p> <li> <li> <p> Completes other duties as assigned <p> <li> <li> <p> Performs other duties as assigned <p> <li> <li> <p> Complies with all policies and standards <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> Bachelors Degree <p> <li> <li> <p> Masters Degree Preferred <p> <li> <li> <p> 3+ years of customer service experience preferred working in at least one or more of the following higher education areas Admissions Registrar Services Student Finance or Academic Advising <p> <li> <li> <p> 3+ years of experience preferred working with CRM Telephony Workforce Management SIS systems processes andor call center technologies or similar applications <p> <li> <li> <p> Experience with project andor change management <p> <li> <li> <p> Some experience with coding and basic programming languages such as SQL for advanced analytical tools such as Cognos or Crystal reports <p> <li> <li> <p> Strong MS Office skills required especially with MS Excel <p> <li> <li> <p> Capacity to learn technical systems and environments interested in developing their technical skills <p> <li> <li> <p> Detailedoriented with the ability to work independently problem solve and drive to solutions <p> <li> <li> <p> Ability to work independently problem solve and drive to solutions <p> <li> <li> <p> Good written and oral communication problem solving skills <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <em> In support of the pay transparency laws enacted across the country the expected salary range for this position is between $1991 and $3609 Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements The position qualifies for the below benefits Adtalem offers a robust suite of benefits including <em> <p> <p> <p> <ul> <li> <p> <em> Health dental vision life and disability insurance <em> <p> <li> <li> <p> <em> 401k Retirement Program + 6 employer match <em> <p> <li> <li> <p> <em> 15 Days of Paid Vacation Days each Calendar Year <em> <p> <li> <li> <p> <em> 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit httpscareersadtalemcombenefits <em> <p> <li> <ul> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>
Website Product Specialist
Company: N2 Co / Franchise Inc. Internal
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Are you passionate about website innovation and dedicated to delivering exceptional online experiences Do you excel in managing website projects and ensuring the highest quality web design If you answered yes then consider joining our dynamic team at Hyport Digital a leading force in digital marketing solutions at The N2 Company <p> <p> Hyport Digital is renowned for its impactful presence in the digital marketing realm with a robust portfolio that includes community magazine publishing and cuttingedge digital solutions We serve a widereaching audience across 47 states forging meaningful connections between businesses and their target clientele Our commitment to remote work flexibility underscores our dedication to nurturing a supportive and productive work environment for our team members <p> <p> As a Website Product Specialist youll play a critical role in shaping our website offerings ensuring our design and content meet the highest standards of quality and effectiveness collaborating closely with our team to manage website projects overseeing Live Chat functionalities and contributing to our continuous drive for digital excellence <p> <p> Interviews for this opening will be conducted over the phone and via video calls As a reminder this role will be fully remote <strong> <em> <em> <strong> <p> <p> Think youve got the attitude AND the aptitude to join our team for this exciting fulltime role Keep reading talk to your leader and apply today via the link below <p> <p> <strong> In a Typical Day Youll <strong> <p> <ul> <li> <p> Conduct indepth content interviews and review website content for accuracy ensuring it aligns with our clients branding and messaging objectives <p> <li> <li> <p> Write comprehensive website debriefs that provide clear actionable insights and recommendations for improvement <p> <li> <li> <p> Conduct thorough quality checks on website design ensuring all elements meet our standards for aesthetics functionality and user experience <p> <li> <li> <p> Manage website job plans efficiently distributing tasks among team members and tracking progress to ensure timely and successful project completion <p> <li> <li> <p> Oversee the implementation and management of Live Chat functionalities enhancing user engagement and support <p> <li> <ul> <p> <strong> To Land This Gig You Need <strong> <p> <ul> <li> <p> A Bachelors degree in Digital Marketing Communications English or a related field <p> <li> <li> <p> Proven experience in website management content creation and quality assurance within a digital marketing environment <p> <li> <li> <p> Exceptional project management skills with a track record of managing webbased projects from conception to launch <p> <li> <li> <p> Proficiency in web design principles and content writing <p> <li> <li> <p> Strong collaborative skills and to be able to work effectively in a team to achieve project and organizational goals <p> <li> <li> <p> Excellent communication abilities both written and verbal with a keen eye for detail <p> <li> <ul> <p> <strong> As a Reminner Some Things We Bring to the Table Are <strong> <p> <ul> <li> <p> Full health care package <p> <li> <li> <p> Free basic dental <p> <li> <li> <p> 401k with company match <p> <li> <li> <p> Generous paid time off including a one week paid Holiday Break <p> <li> <li> <p> Twelve weeks paid maternity leave <p> <li> <li> <p> Threeweek paid sabbatical after fourth year of service <p> <li> <li> <p> Access to a licensed nutritionist <p> <li> <li> <p> $7K toward purchase of first home <p> <li> <li> <p> Financial planning services <p> <li> <li> <p> Employee Assistance Program with mental health services and more <p> <li> <li> <p> Annual $400 wellness stipend <p> <li> <li> <p> Monthly remotework reimbursement <p> <li> <li> <p> Access to LinkedIn Learning <p> <li> <li> <p> Pet care discounts and insurance <p> <li> <li> <p> The ability to help fight human trafficking through N2GIVES our giving program <p> <li> <ul> <p> While your skill set is important to us your attitude is just as significant Our team is made up of emotionally healthy people who genuinely enjoy working together in positions theyre passionate about We do this in a dramafree work culture based on trust respect and humility We promote based on consistent quality performance and we intentionally nurture our team members professional development because we promote from within every chance we get Our culture is more essential to us than our product though we take a tremendous amount of pride in both As we like to say brilliant jerks need not apply <p> <p> Think youd like to join the N2 team Apply now at <a class=fontbold underline fontbold underline fontbold underline href=httpsn2cocomworkwithus rel=noopener noreferrer nofollow target=blank> httpsn2cocomworkwithus <a> <p> <p> <p> <p> <em> N2 is proud to provide equal employment opportunities EEO to all team members and applicants for employment without regard to race color natural hairstyles religion gender sexual orientation gender identity or expression pregnancy parental status national origin age disability genetic information including family medical history marital status political affiliation military service amnesty or status as a covered veteran in accordance with applicable federal state and local laws N2 conforms to the spirit as well as complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities These protections extend to all management practices and decisions including recruitment and hiring appraisal systems promotions training and career development programs Consistent with these obligations EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices <em> <p> <p> <p><p>
Senior Software Engineer
Company: Synapse International
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> Senior Software Engineer <strong> <p> <p> <p> <p> <strong> Exodus <strong> has several exciting engineering projects and we need Senior Software Engineers to drive them forward New company priorities have been established to push our wallet SDK into mass adoption Our Exchange the primary revenuegenerating product needs a frontend wizard Our React Native mobile app performance needs to level up and we need to set up continuous performance regression monitoring Developer experience needs TLC and then more TLC Expect to work on these with incredibly talented engineers We aim for our engineering team to inspire new hires and vice versa <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <p> Develop and ship features from the engineer and product roadmaps <p> <p> Code reviews <p> <p> Work with engineering and product managers to estimate and evaluate technical projects <p> <p> Iterate on codebase architecture <p> <p> Respond to incidents <p> <p> <p> <p> <strong> Who You Are <strong> <p> <p> A senior engineer with the ambition to become a technical leader within your first year <p> <p> An expert in JavaScript Nodejs <p> <p> Significant experience in frontend we use React React Native Redux andor backend we use Postgres DocumentDB lots of AWS services and deploy to LambdaKubernetes <p> <p> Comfortable with Build tooling Babel Webpack NPM Lerna <p> <p> An excellent communicator <p> <p> <p> <p> <strong> A Plus <strong> <p> <p> Experience with performance profiling in different JS environments <p> <p> Experience with mobile and web app security <p> <p> Experience with browser extension development <p> <p> Experience building developer tooling <p> <p> Experience building smart contractswalletsdAppscryptographic protocols <p> <p> Electron apps development experience <p> <p> <p> <p> <strong> About Exodus <strong> <p> <p> Exodus is a multiasset cryptocurrency wallet with a builtin exchange feature We started our movement in 2015 and have been a distributed team since then Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030 <p> <p> <p> <p> <strong> What We Offer <strong> <p> <p> Freedom to work wherever you want whenever you want <p> <p> Building the future Cryptocurrencies lay the foundation to the internet of value the next major wave in application technology and personal finance <p> <p> Collaborative and feedbackdriven culture <p> <p> Opportunity to grow <p> <p> Fair pay no matter where you live along with a competitive benefits package <p> <p> 100 pay in Bitcoin with a buffer to account for price changes and exchange fees <p> <p> All the tools you need to do the job <p> <p> <p> <p> <strong> Benefits <strong> <p> <p> <p> <p> <strong> Health <strong> Most of our health insurance plans are covered 100 for you and covered 50 for your dependents Well also cover dental insurance If you are outside of the United States we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents <p> <p> <p> <p> <strong> PTO <strong> 30 days of paid time off per year on top of a flexible schedule where you can work <em> wherever <em> and <em> whenever <em> If youre parttime with us youll still receive 15 days of paid time off <p> <p> <p> <p> <strong> Unlimited Bereavement <strong> We will pay you your full salary for the first two weeks for the loss of any immediate family members but we allow you to take all the time you need to grieve outside of that <p> <p> <p> <p> <strong> Parental Leave <strong> 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver 4 weeks of paid leave if you are the childs secondary caregiver <p> <p> <p> <p> <strong> Tax Help <strong> Getting paid in Bitcoin new to you Dont worry We will reimburse you for speaking with a professional tax specialist in your statecountry to make sure everything is taken care of <p> <p> <p> <p> <strong> Perks <strong> Exodus offers a variety of seasonal perks such as coverage for gym memberships and therapy We also offer quarterly Wellness Days We want to make sure all of our employees know they are our priority and give back for your hard work often <p> <p> <p> <p> <strong> Our Hiring Process <strong> <p> <p> To apply wed love to learn more about you Please answer our application questions Submitting a resume is optional <p> <p> <em> Our hiring process consists of several different stages <em> <p> <p> <p> <p> <strong> Recruiter Interview <strong> If we like your initial application expect to schedule an interview with a member of our recruitment team This interview will focus on getting to know you a bit more and will focus on explaining the culture of the company We want to know more about why you want to join our team how you feel about our mission and cryptocurrency now and how it fits into your overall career plan to make sure this is the right place for you <p> <p> <p> <p> <strong> Assessments <strong> Not every role consists of an assessment but if yours does it will be directly related to the job you apply for <p> <p> <p> <p> <strong> Interview with your future manager <strong> This is to make sure that you are a fit for the role you are applying to and to explore your career history In this interview well learn more about the hard and soft skills you possess to help determine if youd be a good fit for us <p> <p> <p> <p> <strong> Interviews with your future colleagues <strong> We call these focus interviews and they are a time for you to learn more about your role from someone you will closely collaborate with Its also a time for us to see how we align in terms of competencies and expected outcomes of the role <p> <p> <p> <p> <strong> <em> Pay Transparency Notice <em> <strong> <em> Salary and all other total compensation information bonus eligibility and benefits will be discussed in detail during the hiring process <em> <p> <p> Salary Range <p> <p> $150000$200000 USD <p> <p> <p> <p> <p> <p> <p><p>
Engineering Manager - Ops Tooling
Company: Alma
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <h2> <strong> Engineering Manager Ops Tooling <strong> <h2> <p> We are looking for an experienced Engineering Manager to join support and manage a growing group of high performing product engineers at Alma on our Ops Tooling squad On this scaling team you will have a strong hand in defining Almas features services and architecture This is a new team being formed that will be responsible for implementing new internal tooling that allows for increased operational efficiencies <p> <h3> <strong> What youll do <strong> <h3> <ul> <li> <p> Grow and develop an incredible team of hardworking collaborative and motivated engineers who have high expectations around individual ownership and impact <p> <li> <li> <p> Set direction for the team anticipating strategic and company scaling challenges via thoughtful longterm planning <p> <li> <li> <p> Partner with product managers designers and other stakeholders to ensure your team is prioritizing and delivering value to Alma members <p> <li> <li> <p> Engage in the endtoend recruiting process hiring and onboarding engineering talent to help grow the team <p> <li> <li> <p> Engage with the Product and Engineering team to help craft technical and product strategy <p> <li> <ul> <h3> <strong> Who you are <strong> <h3> <ul> <li> <p> You have 35 years of engineering experience with 1+ years people management <p> <li> <li> <p> Youve previously managed a team of 3 or more engineers <p> <li> <li> <p> You are a mentor to individual contributors of different seniority levels and expertise <p> <li> <li> <p> You are willing to jump into the code to understand contribute andor troubleshoot technical issues <p> <li> <li> <p> You possess a clear and engaging communication style with a track record of building positive relationships across a broad diverse organization <p> <li> <li> <p> You have a demonstrable history of shipping userfacing products <p> <li> <li> <p> You have a passion for Almas mission to improve the experience of therapy for providers and their clients and simplify access to care <p> <li> <li> <p> You have experience demonstrating DEI best practices in both your leadership style and while leading recruiting processes to build out an inclusive team <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Were a remotefirst company <p> <li> <li> <p> Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans <p> <li> <li> <p> 401K plan Roth and traditional <p> <li> <li> <p> Monthly therapy and wellness stipends <p> <li> <li> <p> Monthly coworking space membership stipend <p> <li> <li> <p> Monthly workfromhome stipend <p> <li> <li> <p> Financial wellness benefits through Northstar <p> <li> <li> <p> Pet discount program through United Pet Care <p> <li> <li> <p> Financial perks and rewards through BenefitHub <p> <li> <li> <p> EAP access through Cigna <p> <li> <li> <p> Onetime home office stipend to set up your home office <p> <li> <li> <p> Comprehensive parental leave plans <p> <li> <li> <p> 11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day <p> <li> <li> <p> Flexible PTO <p> <li> <ul> <p> Salary Band $170000 $200000 <p> <p> Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy <p> <p> All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address <p> <p> <p><p>
Business Consultant
Company: Quantum Metric
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> 😎 <strong> Our Culture <strong> <p> <p> Quantum Metrics number one objective is happy people diverse and inclusive culture Were passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose <p> <p> <p> <p> As a remotefirst company we understand the importance of building an engaged diverse and fun place to work We hold regular companywide events seasonal challenges + games and Quantum Metric sponsored local outings when Zoom becomes too much We also have a number of Employee Resource Groups that provide spaces to discuss share and reflect on topics that impact us both inside and outside of work from being new to SaaS or navigating it as a firsttime parent to overcoming the barriers faced as Black Asian American and Native HawaiianPacific Islander LGBTQIA or other underrepresented backgrounds <p> <p> <p> <p> We are also passionate about the connections we build with our customers Youll not only work with some of the worlds most recognized brands but build lasting relationships <p> <p> <p> <p> At Quantum Metric we value all types of experience and education and dont expect you to meet every qualification for this position We are most interested in the unique perspective you can bring and your ability to uphold our values of passion persistence and integrity <p> <p> <p> <p> <strong> 🚀 About the Role <strong> <p> <p> The Customer Success Business Consultant CSBC will drive client enablement of the Quantum Metric platform while ensuring that customers receive tangible business value through our partnership The CSBC regularly engages with customers to provide tailored training aligned to organizational use cases teaches customers how to apply our technology to solve key business obstacles and provides indepth quantitative analysis to obtain measurable insights that improve digital experiences The CSBCs performance is assessed based on overall account retention customer utilizationadoption of the platform and insights derived through our partnership with customers <p> <p> <p> <p> <p> <p> <p> <p> <strong> 🔧 Responsibilities <strong> <p> <ul> <li> <p> Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences <p> <li> <li> <p> Provide training sessions across a plethora of use cases to enable customers to solve business obstacles across business and technical organizational functions <p> <li> <li> <p> Develop a consultative relationship with each client through an indepth understanding of their business model strategy digital properties key initiatives business goals and key performance indicators <p> <li> <li> <p> Improve customer business results through taking action on insights surfaced through the Quantum Metric platform <p> <li> <li> <p> Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and execute on their digital strategy through daily client interactions <p> <li> <li> <p> Conduct regular working sessions with clients product demos and executive briefings Travel up to 20 of the time to visit customers and provide enablement onsite <p> <li> <li> <p> Proactively analyze customer data using the Quantum Metric platform to surface datadriven improvements to digital experiences <p> <li> <li> <p> Create presentations that summarize actionable opportunities for digital optimization and revenue recovery Present findings with datadriven recommendations and aiding analysis to key client partners <p> <li> <li> <p> Proactively identify atrisk accounts based on low platform usage while creating amp executing an action plan to drive platform adoption through business value <p> <li> <li> <p> Establish and maintain expert level knowledge of Quantum Metric product capabilities amp configuration options to enable customers to surface actionable insights <p> <li> <li> <p> Serve as the voice of the customer internally at Quantum Metric advocating for customer needs and providing input into the development of new platform features <p> <li> <li> <p> Partner with account team to secure renewals and support upsell opportunities through enablement and business value <p> <li> <ul> <p> <p> <p> <strong> 💡 Requirements <strong> <p> <ul> <li> <p> 2+ years serving in a digital analytics or consulting role <p> <li> <li> <p> Must be able to analyze quantitative data to draw meaningful conclusions and make datadriven recommendations Enjoys solving complex problems without straight forward solutions <p> <li> <li> <p> Must be a selfstarter who thrives in fastpaced startup environments <p> <li> <li> <p> Must have clientfacing experience and be comfortable in a training subject matter expert SME capacity <p> <li> <li> <p> Excellent verbal and written communication skills with exemplary presentation skills Must be comfortable training large audiences of 50+ individuals <p> <li> <li> <p> Strong time management skills Must be able to multitask while juggling the needs of multiple clients simultaneously Able to adapt quickly to changing priorities <p> <li> <li> <p> Compensation $75000$125000 | variable bonus eligible <p> <li> <ul> <p> <p> <p> <p> <p> <p> <p> <p> <p> 🏆 <strong> Perks and Benefits <strong> <p> <p> This will be the best group that you ever work with We support one another through obstacles and succeed as a team Your hard work will be well rewarded Most importantly youll be strapped to a technology rocket ship bound for greatness Your success at Quantum Metric will be a milestone in your career <p> <p> <p> <p> Group benefits <p> <p> Medical Dental Vision Insurance 99 Medical base plan paid by the Company <p> <p> Employee Assistance Programs EAP <p> <p> Telehealth options <p> <p> Voluntary Life amp ADampD STD LTD <p> <p> Healthy Rewards Discount Programs <p> <p> Calm App access <p> <p> 401k and Options Equity <p> <p> 13 company holidays <p> <p> Unlimited Paid Time Off <p> <p> Sick leave <p> <p> ParentalAdoption Leave <p> <p> <p> <p> In addition to our more traditional benefits we also offer great perks a flexible work environment and numerous resources for professional development and team building <p> <p> Promotional opportunities <p> <p> Rewards and recognitions programs <p> <p> Robust onboarding and training program <p> <p> Onetime stipend for work at home employees <p> <p> Monthly business expense stipend <p> <p> Flexible work environments <p> <p> Employee Discount Program Perks at Work <p> <p> Employee Referral Program <p> <p> Lead Referral Program <p> <p> MacBook and awesome swag delivered to your door <p> <p> Encouraging and collaborative culture <p> <p> RECHARGE PROGRAM after 3 years disconnect for 3 weeks no emailslack <p> <p> <p> <p> <strong> 🐉 About Quantum Metric <strong> <p> <p> As the leader in Continuous Product Design Quantum Metric helps organizations put customers at the heart of everything they do The Quantum Metric platform provides a structured approach to understanding the digital customer journey enabling organizations to recognize customer needs quantify the financial impact and prioritize based on the impact to the customer and business bottom line <p> <p> <p> <p> Today Quantum Metric captures insights from 40 percent of the worlds internet users supporting nationally recognized brands in ecommerce and retail travel financial services and telecommunications 6 of our customers come from the top 25 Fortune 500 Companies Our customer retention rate is 98 <p> <p> <p> <p> In January of 2021 Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round and we are using those funds to accelerate our product and people growth Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last fourconsecutive years and has made Best Places to Work list by Glassdoor BuiltIn Fast Company and Forbes <p> <p> <p> <p> If the above role seems like a match and youre interested in joining a team of people with exceptional potential from diverse backgrounds perspectives and life experiences we want to hear from you <p> <p> <p> <p> The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee Quantum Metric reserves the right to change edit and add duties and responsibilities of all job descriptions at any time at its sole discretion and to notify the respective employee accordingly <p> <p> <p> <p> <strong> Quantum Metric will only provide offers of employment and all communications regarding employment from an official quantummetriccom email address andor LinkedIn inMail Quantum does not recruit via channels such as WhatsApp or Telegram and will not ask for a candidates sensitive information andor any upfront feescosts during the job application process Quantum asks that any candidates report any suspicious recruitment efforts to securityquantummetriccom <strong> <p> <p> <p> <p> Quantum Metric is an EVerify employer <a class=fontbold underline fontbold underline postingslink href=httpseverifyuscisgovwebmediaresourcesContentsEVerifyParticipationPosterESpdf rel=noopener noreferrer nofollow target=blank> httpseverifyuscisgovwebmediaresourcesContentsEVerifyParticipationPosterESpdf <a> <p> <p> Applicant Privacy Policy <a class=fontbold underline fontbold underline postingslink href=httpswwwquantummetriccomlegalapplicantprivacypolicy rel=noopener noreferrer nofollow target=blank> httpswwwquantummetriccomlegalapplicantprivacypolicy <a> <p> <p> <p> <p> LIREMOTE BIRemote <p><p>
Mental Health Specialist
Company: Sword Health
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Sword Health is on a mission to free two billion people from pain as the worlds first and only endtoend platform to predict prevent and treat pain <p> <p> <p> <p> Delivering a 62 reduction in pain and a 60 reduction in surgery intent at Sword we are using technology to save millions for our 2500+ enterprise clients across three continents Today we hold the majority of industry patents win 70 of competitive evaluations and have raised more than $300 million from top venture firms like Founders Fund General Catalyst and Khosla Ventures <p> <p> <p> <p> Recognized as a Forbes Best Startup Employer in 2023 this award highlights our focus on being a destination for the best and brightest talent Not only have we experienced unprecedented growth since our market debut in 2020 but weve also created a remarkable mission and valuedriven environment that is loved by our growing team With a recent valuation of $2 billion we are in a phase of hyper growth and expansion and were looking for individuals with passion commitment and energy to help us scale our impact <p> <p> <p> <p> Joining Sword Health means committing to a set of core values chief amongst them to do it for the patients every day and to always deliver more than expected on behalf of our members and clients <p> <p> <p> <p> This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ and growing talented colleagues spanning two continents Your charge To help us build a painfree world powered by technology enhanced by people accessible to all <p> <p> <p> <p> Sword Health is seeking a dedicated and qualified Psychologist to join our new mental health initiative This is a unique opportunity to join an initiative aimed at reshaping the way mental wellness is provided As the first clinician on this team you will provide support to members and help define the programs design and operations Were looking for someone passionate about reshaping the mental health industry by leveraging technology and incorporating holistic care including physical activity sleep nutrition and mindfulness This role starts with a commitment of 1520 hours per week with the potential to grow into a fulltime position over time <p> <p> <p> <p> <p> <p> <strong> What you will be doing <strong> <p> <ul> <li> <p> Provide care focused on helping members implement lifestyle changes that support mental resilience <p> <li> <li> <p> Implement best practices to foster member engagement encourage the development of healthy routines and ensure accountability throughout the program <p> <li> <li> <p> Help shape the care plan and product experience based on learnings from member interactions and your expertise to maximize engagement and health outcomes <p> <li> <ul> <p> <p> <p> <strong> What you will need <strong> <p> <ul> <li> <p> PhDPsyD in clinical or counseling psychology from an accredited graduate program <p> <li> <li> <p> Valid and unrestricted state licensure and ongoing maintenance of professional licensure and certification <p> <li> <li> <p> Passion for innovating the mental health industry and understanding the interplay of lifestyle interventions and mental wellness <p> <li> <li> <p> Demonstrated ability to guide patients in making lifestyle changes related to physical activity sleep nutrition andor mindfulness <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Empathetic and compassionate approach to client care <p> <li> <ul> <p> <p> <p> <p> <p> <strong> <u> US Sword Benefits <u> <strong> <p> <p> <em> Eligibility for Essential benefits Fulltime employees regularly working 25+ hours per week <em> <p> <p> Comprehensive health dental and vision insurance <p> <p> Equity Shares <p> <p> 401k <p> <p> Discretionary PTO Plan <p> <p> Parental leave <p> <p> <p> <p> <strong> <u> US Sword Perks <u> <strong> <p> <p> Flexible working hours <p> <p> Remotefirst Company <p> <p> Internet Stipend for remote working <p> <p> Paid Company Holidays <p> <p> Free Digital Therapist for you and your family <p> <p> <p> <p> <strong> <u> Portugal Sword Benefits <u> <strong> <p> <p> Health dental and vision Insurance <p> <p> Meal Allowance <p> <p> Equity Shares <p> <p> <p> <p> <strong> <u> Portugal Sword Perks <u> <strong> <p> <p> Remote Work Allowance <p> <p> Flexible working hours <p> <p> Work from home <p> <p> Unlimited Vacation <p> <p> Snacks and Beverages <p> <p> English Class <p> <p> Unlimited access to Coursera Learning Platform <p> <p> <p> <p> <p> <p> <strong> <em> US Applicants Only Applicants must have a legal right to work in the United States and immigration or work visa sponsorship will not be provided <em> <strong> <p> <p> <p> <p> <em> SWORD Health which includes SWORD Health Inc and Sword Health Professionals consisting of Sword Health Care Providers PA SWORD Health Care Providers of NJ PC SWORD Health Care Physical Therapy Providers of CA PC complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age Ancestry Color Citizenship Gender Gender expression Gender identity Gender information Marital status Medical condition National origin Physical or mental disability Pregnancy Race Religion Caste Sexual orientation and Veteran status <em> <p><p>
Customer Success Manager
Company: Gradient AI
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> Gradient AI <strong> <p> <p> Gradient AI is a fastgrowing startup bringing stateoftheart Artificial Intelligence AI and Machine Learning ML solutions to the trilliondollar insurance industry Founded in 2018 we have recently raised $20M from top Insurtech investors to continue fueling our growth Our softwareasaservice platform provides biasfree datadriven insights enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets <p> <p> <strong> About the Role <strong> <p> <p> We are searching for a Customer Success Manager to join our PampC sales team This person will be passionate about relationship building and able to deliver excellent customer service to ensure an exceptional client experience and 100 client retention <p> <p> This individual will serve as the main point of contact for client inquiries support requests and strategic initiatives fostering strong relationships and driving value through our predictive AI solutions Leading user training driving adoption and providing feedback from the client to continue to enhance the efficacy of our solutions in the claim environment will be a primary function of this role <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Work closely with our Sales amp Client Executive teams to establish and build longterm business relationships within designated client accounts and collaborate with the sales team to achieve goals <p> <li> <li> <p> Build and sustain customer relationships while driving the adoption utilization and expansion of the Gradient AI platform to deliver client value while meetingexceeding revenue goals <p> <li> <li> <p> Work with Client Executive team to provide ongoing training and guidance on Gradient AIs products and services to ensure successful implementation onboarding and utilization <p> <li> <li> <p> Support the change management process within each dedicated client to identify pain points and solutions to help drive adoption of Gradient products <p> <li> <li> <p> Participate and contribute to quarterly business review meetings with clients identifying opportunities for upselling current Gradient AI products and conveying industry perspective on new industry challenges and product solutions to bring to market <p> <li> <li> <p> Work closely with the sales executive in contract renewal process to ensure the best workable solutions are delivered to clients in high quality and timely manner <p> <li> <li> <p> Define and track key performance indicators KPIs and metrics related to client satisfaction usage and retention developing strategies to drive positive outcomes <p> <li> <li> <p> Create compelling stories for inclusion in renewals proposals and QBR meeting decks using client results and data <p> <li> <li> <p> Present data confidently and anticipate questions from internal teams and clients <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> Bachelors degree with 5+ years account management andor commercial lines PampC claims management or underwriting experience Workers Comp experience preferred <p> <li> <li> <p> Successful organizational adoption and integration of technology or SaaS Software as a Service products <p> <li> <li> <p> Demonstrated success with managing and developing customer relationships <p> <li> <li> <p> Exceptional presentation skills experience running technical demos a bonus but can be taught <p> <li> <li> <p> Prior experience working with Clevel executives management level and claims adjusters <p> <li> <li> <p> Dynamic communication skills both oral and written <p> <li> <li> <p> Ability to work in a selfdriven manner within a fastpaced collaborative environment <p> <li> <ul> <p> <strong> What We Offer <strong> <p> <ul> <li> <p> A fun fastpaced teamoriented startup culture <p> <li> <li> <p> Generous stock options we all get to own a piece of what we are building <p> <li> <li> <p> Unlimited vacation days <p> <li> <li> <p> Flexible schedule that supports working from home <p> <li> <li> <p> Full benefits package including medical dental vision 401k and more <p> <li> <li> <p> Exponential career growth provides many opportunities to learn and take on new responsibilities <p> <li> <ul><p>
Group Product Manager
Company: Orum
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwworumcom rel=noopener noreferrer nofollow target=blank> <strong> Orum <strong> <a> is making sales human again through conversations We are an AIdriven live conversation platform that accelerates sales teams by empowering salespeople to achieve more Orum increases sales efficiency speeds up pipeline growth and lowers customer acquisition costs for various companies ranging in size from startups to large enterprises Sales teams using Orum see consistent conversations more meetings booked and shorter rep ramp time all while having fun and not burning out We are beyond excited to hire an empowered remotefirst community to support Orums next growth phase <p> <p> <p> <p> <strong> Our Mission <strong> is to accelerate sales teams by empowering salespeople to achieve more <p> <p> <strong> Our Vision <strong> is to be an iconic company that makes work more human meaningful and connected <p> <p> <p> <p> As a <strong> Group Product Manager <strong> at Orum you are not just a key player in driving sales acceleration you are a catalyst for change and innovation Our goal is to empower sales teams and you will be at the forefront shaping the future of our product direction <p> <p> <p> <p> <strong> Salary <strong> $215000 245000 if youre selected well make an offer within this range that matches the experience youre coming with We respect your time and dont intend to waste it <p> <p> <p> <p> <strong> Please keep reading <strong> <p> <p> Research shows that while men apply to jobs when they meet an average of 60 of the criteria women and other marginalized candidates tend only to apply when they check every box We dont want you to look at each of the points above to figure out whether or not youre qualified But if you think some of it describes you wed love to chat and see if you could be a great fit <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Craft a compelling vision and strategy that not only aligns with business objectives but also enhances Annual Recurring Revenue ARR growth <p> <li> <li> <p> Collaborate with key stakeholders across the business to shape the product strategy and roadmap outlining how each product initiative contributes to overall revenue goals <p> <li> <li> <p> Rally crossfunctional teams including Engineering Marketing Sales and Customer Success around the product vision emphasizing the impact on sales efficiency pipeline growth customer retention and customer acquisition costs <p> <li> <li> <p> Define product requirements with a focus on how each feature or enhancement contributes to overarching business objectives Work closely with designers and engineers to ensure continued alignment with objectives throughout development process <p> <li> <li> <p> Own both quantitative and qualitative research leveraging insights to inform product direction with a keen eye on how it impacts ARR Build amp utilize data KPIs to measure the success of product builds and share results with the team <p> <li> <li> <p> Manage final stages of the product development life cycle product release stakeholder communication and gotomarket strategy in coordination with the product marketing team <p> <li> <li> <p> Operate as a leader on the team by coaching guiding and upleveling other product managers <p> <li> <ul> <p> <p> <p> <strong> Must Have <strong> <p> <ul> <li> <p> 7+ years of product management experience with a customerfacing b2b product <p> <li> <li> <p> A clear understanding of B2B andor SaaS businesses and experience collaborating with sales operations marketing and customer success functions <p> <li> <li> <p> Demonstrated experience in highgrowth startup environments within a competitive landscape driving impact in rapidly evolving settings <p> <li> <li> <p> Ability to develop product roadmaps managing competing priorities <p> <li> <li> <p> Experience leveraging qualitative and quantitative data to make product decisions and measure impact <p> <li> <li> <p> Experience mentoring or managing other product managers and implementing new processes in product development teams <p> <li> <li> <p> Intrinsically motivated and selfmanaging with effective communication skills for users engineers designers and internal stakeholders <p> <li> <li> <p> Comfortable with failure <p> <li> <li> <p> Evidenceguided prioritization skills and the ability to say no while explaining why in terms stakeholders understand <p> <li> <li> <p> Excellent documentation skills ensuring proper communication and alignment with business objectives <p> <li> <ul> <p> <p> <p> <strong> Nice To Have <strong> <p> <ul> <li> <p> Experience working on selfserve SaaS products <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Benefits <strong> <p> <p> ✨ Flexibility to work anywhere in the US <p> <p> ✨ Flexible Vacation Policy <p> <p> ✨ Orum Days Off 1st Friday of every month Holiday Break at the end of the year and many additional observed holidays <p> <p> ✨ 90 coverage for employees and dependents for healthcare dental and vision insurance plans <p> <p> ✨ Parental leave <p> <p> ✨ Life Insurance Accidental Death amp Disability coverage <p> <p> ✨ Meaningful stock options in Orum <p> <p> ✨ $1k equipment reimbursement for workrelated items thats yours to keep <p> <p> ✨ Company laptop <p> <p> ✨ Company retreats and meetups for all employees to connect in person <p> <p> ✨ Company ERG Women Of Orum WOO <p> <p> <p> <p> <p> <p> <strong> <em> Orum Is An Equal Opportunity Employer <em> <strong> <p> <p> Were committed to continually adding to our diverse team that represents various backgrounds perspectives and skills We do not discriminate based on race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics If you need assistance or accommodation due to a disability you may contact us at hrorumcom In short we want you to join in on the ride if youre talented for one of our roles with no other qualifiers <p><p>
Director, Research
Company: Gametime
Location: USA
Posted Apr 17, 2024
<div><b style=fontsize 18px>About Us<b><div><div>Live experiences help people cross todays digital divide and focus on what truly connects us the here the new this onceinalifetime moment thats bringing us together To fulfill Gametimes mission of uniting the world through shared experiences we make it easy for people to discover and access the live experiences that matter most<div><div><br><div><div>With platforms on iOS Android mobile web and desktop supporting more than 25000 events across the US and Canada we are reimagining the event ticket industry in order to move at the speed of life<div><div><br><div><div><b style=fontsize 11pt>The Role <b><div><div><span style=fontsize 11pt>The Principal Researcher will be the primary person driving Gametimes research and insights work Your focus will be on strategic insights about Gametimes ticket sellers and fans Reporting directly to the CEO your primary role will be to uncover deep insights that directly impact everything from company strategy to detailed product design decisions As Gametimes first dedicated researcher the role will require a unique combination of scientific rigor product thinking and relationship building<span><div><br><br><div class=h3>What Youll Be Doing<div><li style=>Lead cuttingedge multimethod research to collect and translate insights into actionable recommendations that inform and inspire company strategy product development and design marketing strategies and more<li><li style=>Employ a variety of qualitative and quantitative research methodologies to gather insights that drive decisionmaking <li><li style=>Work effectively at every time scale from quick coffee shop and unmoderated studies to indepth longerterm foundational projects<li><li style=>Constantly innovate and implement bestinclass methodologies to stay at the forefront of research<li><li style=>Collaborate closely with Gametime executives as well as the companys product design marketing and supply teams to prioritize and execute on key research initiatives<li><li style=>Synthesize complex research findings into clear compelling narratives for a variety of audiences including senior leadership and crossfunctional teams<li><li style=>Build the companys foundational research operations and processes in order to efficiently scale high quality research across the organization<li><li style=>Partner with the Data team to align research insights with data analytics and experimentation tests and results <li><li style=>Champion a culture of researchdriven decisionmaking based on consumer and seller perspectives<li><br><br><div class=h3>Our Ideal Candidate Has<div><li style=>8+ years of handson experience in UX or design research with a track record of impactful project leadership<li><li style=>Experience leading collaborative projects with other researchers and multidisciplinary partners <li><li style=>Deep expertise in qualitative research methods as well as fluency across the full range of qualitative and quantitative methods and tools Demonstrated knowledge of when and how to apply methods for maximum impact and the ability to bring rigor to every research project<li><li style=>Experience leading research on consumer and marketplace products and services<li><li style=>Exceptional research communication skills capable of articulating complex ideas clearly and persuasively for any audience ability to adapt research communication to many channels and audiences<li><li style=>Deep experience collaborating with senior executives building strong relationships at the leadership level<li><br><br><div class=h3>A Bonus If You Have<div><li style=>Experience leading research in fastpaced startup andor high growth environments<li><li style=>People management experience<li><li style=>Passion for live events<li><li style=>Availability during West Coast working hours<li><li style=>Bachelors degree in Marketing Psychology Design Business or a related field and advanced degree is a plus<li><br><br><div class=h3>What we can offer<div><li style=>Flexible PTO<li><li style=>Equity<li><li style=>Medical dental amp vision insurance<li><li style=>Life insurance and disability benefits<li><li style=>401K HSA pretax savings programs<li><li style=>New equipment setup provided<li><li style=>Diverse Familyforming benefits through Carrot Fertility<li><li style=>Wellness programs<li><li style=>Tenure recognition<li><div><b>Gametime is committed to bringing together individuals from different backgrounds and perspectives We strive to create an inclusive environment where everyone can thrive feel a sense of belonging and do great work together As an equal opportunity employer we prohibit any unlawful discrimination against a job applicant on the basis of their race color religion veteran status sex parental status gender identity or expression transgender status sexual orientation national origin age disability or genetic information We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company<b><div><img src=httpsremotivecomjobtrack1906855blankgifsource=publicapi alt=>
Senior Software Engineer - AI
Company: Synapse International
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> Senior Software Engineer AI <strong> <p> <p> <p> <p> <strong> Exodus <strong> is in search of an AI sorcerer to lead us into a future of AIpowered operational efficiency As the linchpin of our quest you will wield the power of artificial intelligence to metamorphose our work practices into something magical The chosen one will be an adept ready to conjure AI enchantments to infuse our workflow with their power If you are a master engineer with a penchant for exploring the mystic frontiers of AI technology this is your call to merge the ancient arts with practical ingenuity <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <p> Spearhead AI adoption and integration aimed to enhance developer productivity and organizational efficiency <p> <p> Define a clear AI implementation roadmap evaluate technologies and launch AI solutions <p> <p> Showcase the effectiveness of LLMs in producing functional code andor improving development experience <p> <p> Cultivate an environment of effective communication and collaboration with stakeholders and development teams <p> <p> Monitor and optimize the performance of implemented AI solutions ensuring seamless integration <p> <p> Present progress reports to the executive team highlighting achievements findings and course changes <p> <p> Stay up to date with the latest AI trends and identify solutions to improve operations and productivity <p> <p> <p> <p> <strong> Who You Are <strong> <p> <p> 5+ years of experience in software development demonstrating a deep understanding of the software development lifecycle <p> <p> Passionate about AI continuously engaged with emerging trends and technologies <p> <p> Selfdriven individual capable of leading projects and pioneering innovative solutions <p> <p> Skilled in our tech stack including JavaScript <a class=fontbold underline fontbold underline postingslink href=httpNodejs rel=noopener noreferrer nofollow target=blank> Nodejs <a> React and React Native <p> <p> <p> <p> <strong> A Plus <strong> <p> <p> Proven ability to integrate and ship productionready AIpowered solutions <p> <p> Experience training and refining LLMs to generate highquality and contextaware code <p> <p> Knowledge of security cryptography cryptocurrencies protocol design and implementation <p> <p> <p> <p> <strong> About Exodus <strong> <p> <p> Exodus is a multiasset cryptocurrency wallet with a builtin exchange feature We started our movement in 2015 and have been a distributed team since then Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030 To do that we want to make sure we hire the best of the best people who are intrinsically motivated by what we are trying to achieve and who love what they do professionally <p> <p> <p> <p> <strong> What We Offer <strong> <p> <p> Freedom to work wherever you want whenever you want <p> <p> Building the future Cryptocurrencies lay the foundation for the internet of value the next major wave in application technology and personal finance <p> <p> Collaborative and feedbackdriven culture <p> <p> Opportunity to grow <p> <p> Fair pay no matter where you live along with a competitive benefits package <p> <p> 100 pay in Bitcoin with a buffer to account for price changes and exchange fees <p> <p> All the tools you need to do the job <p> <p> <p> <p> <strong> Benefits <strong> <p> <p> <p> <p> <strong> Health <strong> Most of our health insurance plans are covered 100 for you and covered 50 for your dependents Well also cover dental insurance If you are outside of the United States we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents <p> <p> <p> <p> <strong> PTO <strong> 30 days of paid time off per year on top of a flexible schedule where you can work <em> wherever <em> and <em> whenever <em> If youre parttime with us youll still receive 15 days of paid time off <p> <p> <p> <p> <strong> Unlimited Bereavement <strong> We will pay you your full salary for the first two weeks for the loss of any immediate family members but we allow you to take all the time you need to grieve outside of that <p> <p> <p> <p> <strong> Parental Leave <strong> 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver 4 weeks of paid leave if you are the childs secondary caregiver <p> <p> <p> <p> <strong> Tax Help <strong> Getting paid in Bitcoin new to you Dont worry We will reimburse you for speaking with a professional tax specialist in your statecountry to make sure everything is taken care of <p> <p> <p> <p> <strong> Perks <strong> Exodus offers a variety of seasonal perks such as coverage for gym memberships and therapy sessions We also offer quarterly Wellness Days We want to make sure all of our employees know they are our priority and give back for your hard work often <p> <p> <p> <p> <strong> Our Hiring Process <strong> <p> <p> To apply wed love to learn more about you Please answer our application questions Submitting a resume is optional <p> <p> <em> Our hiring process consists of several different stages <em> <p> <p> <p> <p> <strong> Recruiter Interview <strong> If we like your initial application expect to schedule an interview with a member of our recruitment team We want to know more about why you want to join our team to make sure this is the right place for you <p> <p> <p> <p> <strong> Assessments <strong> Not every role consists of an assessment but if yours does it will be directly related to the job you apply for <p> <p> <p> <p> <strong> Interview with your future manager <strong> This is to make sure that you are a fit for the role you are applying to and to explore your career history In this interview well learn more about the hard and soft skills you possess to help determine if youd be a good fit for us <p> <p> <p> <p> <strong> Interviews with your future colleagues <strong> We call these focus interviews and they are a time for you to learn more about your role from someone you will closely collaborate with Its also a time for us to see how we align in terms of competencies and expected outcomes of the role <p> <p> <p> <p> <strong> <em> Pay Transparency Notice <em> <strong> <em> Salary and all other total compensation information bonus eligibility and benefits will be discussed in detail during the hiring process <em> <p> <p> Salary Range <p> <p> $150000$200000 USD <p> <p> <p> <p> <p> <p> <p><p>
Customer Success Manager - Mortgage
Company: Argyle
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Customer Success Manager Mortgage Remote US Only $90k $120k + Stock Argyle is a fastgrowing remotefirst Series C startup solving a systemic data problem <p> <p> Underneath the consumer finance industrys decisions and processes is static analog documentationthings like credit reports and paystubsdesigned decades ago for a world that no longer exists Meanwhile credit bureaus buy move store and sell consumers data without their knowledge or consent <p> <p> The result A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access compound operational costs and impede innovation <p> <p> The solution is Argyle Were a realtime income data platform that lets our endusers instantly connect their employment records to apps and websites so they can access and qualify for the financial resources they need to get ahead Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey <p> <p> Our mission is to give consumers the means to exercise ownership over their income employment and identity data in order to create a more equal efficient and effective financial system for everybody <p> <p> If youre looking to join a fun and ambitious group of people working remotely across dozens of countries apply today <p> <p> <strong> About the team <strong> <p> <p> The Customer Success team at Argyle combines product and industry knowledge with relationship building skills to help our customers achieve the most from the Argyle product We believe there is incredible value in harnessing payroll information and we help implement and support solutions for our clients to leverage that data <p> <p> <strong> What will you do <strong> <p> <p> You will be the primary point of contact for our most strategic customers and will work with them through all process stages including integration scaling product expansion and account management You will be responsible for analyzing customer data and working directly with our product team to enhance future value You will also be tasked with building the materials and processes to enable a repeatable customer success model <p> <ul> <li> <p> <strong> Own the customer lifecycle <strong> by onboarding new clients driving adoption tracking renewals and working closely with the sales team on upsells and crosssells <p> <li> <li> <p> <strong> Manage and nurture multiple customer relationships <strong> including proactively and confidently engaging with key contacts to convey the value of our product <p> <li> <li> <p> <strong> Monitor KPIs and customer health <strong> to reduce churn risk promote retention and improve the overall customer experience <p> <li> <li> <p> <strong> Troubleshoot and provide insights <strong> on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues <p> <li> <li> <p> <strong> Build the systems and processes <strong> necessary to create a scalable customer success department <p> <li> <ul> <p> <strong> What are we looking for <strong> <p> <ul> <li> <p> 3+ years of experience in a customerfacing solutionoriented role <p> <li> <li> <p> Ability to develop strong loyal and longlasting client relationships <p> <li> <li> <p> Strong technical acumen coupled with the desire to learn the ins and outs of Argyles API <p> <li> <li> <p> Exceptional ability to prioritize tasks and work independently <p> <li> <li> <p> Excitement to perform and deliver in a highgrowth environment and strive for continuous improvement <p> <li> <ul> <p> <strong> Why Argyle <strong> <p> <ul> <li> <p> Remote first company <p> <li> <li> <p> International environment <p> <li> <li> <p> Health Insurance US residents only <p> <li> <li> <p> Flexible working hours <p> <li> <li> <p> Stock Options <p> <li> <li> <p> Flexible vacation leave <p> <li> <li> <p> $1000 after a month of employment to set up your home office <p> <li> <li> <p> MacBook <p> <li> <ul> <p> Argyle embraces diversity and equal opportunity We are committed to building a team that represents a variety of backgrounds perspectives and skills We believe the more inclusive we are the better our company will be <p><p>
Corporate Account Executive
Company: Webflow
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Webflow is a visual web development platform that empowers noncoders to create incredible experiences for the web <p> <p> Were looking for a <strong> Corporate Account Executive <strong> to help us develop and implement strategies to grow Webflows presence upmarket and build meaningful relationships with both potential and existing customers <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States amp ON Canada Eastern Time Zone <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Exempt status <p> <li> <li> <p> For this role candidates must be legally authorized to work in the United States without the need for Webflows sponsorship for an immigrationrelated employment benefit ie a work visa work permit etc <p> <li> <li> <p> Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area The ranges shared below may change if you are hired in another geographic location <p> <ul> <li> <p> United States all figures cited below in USD and pertain to workers in the United States <p> <ul> <li> <p> Zone A $190000 $210000 <p> <li> <li> <p> Zone B $181000 $200000 <p> <li> <li> <p> Zone C $171000 $189000 <p> <li> <ul> <li> <li> <p> Canada All figures cited below in CAD and pertain to workers in ON amp BC Canada <p> <ul> <li> <p> $230000 $254000 <p> <li> <ul> <li> <ul> <li> <ul> <p> For sales roles the ranges provided are the roles On Target Earnings OTE ranges meaning that the ranges include both the sales commissions target and annual base salary for the role This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors including the candidates <strong> <strong> market location job related experience knowledge qualifications and skills Benefitsadditional compensation for this role may include equity company bonus or sales commissionsbonuses retirement plans health benefits and wellness stipends <p> <p> Please visit our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowaboutwebflowiocareers rel=noopener noreferrer nofollow target=blank> Careers page <a> for more information on which locations are included in each of our geographic pay zones <em> However please confirm the zone for your specific location with your recruiter <em> <p> <ul> <li> <p> Reporting to the Senior Manager Corporate Sales <p> <li> <ul> <p> As a <strong> Corporate Account Executive <strong> youll <p> <ul> <li> <p> 3+ years of experience closing complex multistakeholder sales cycles with a SaaS product <p> <li> <li> <p> Meet with potential customers deeply understand their problems and assess whether or not Webflow is a good fit <p> <li> <li> <p> Build a sales pipeline with heavy outbound focus <p> <li> <li> <p> Create and drive outbound opportunities through account planningPOVs partnering with SDR and cold messaging <p> <li> <li> <p> Drive the full sales cycle from identifying new prospects to close <p> <li> <li> <p> Establish and maintain relationships with key stakeholders within prospect and customer accounts <p> <li> <li> <p> Negotiate annual or multiyear software contracts <p> <li> <li> <p> Position and communicate Webflows vision solution and value propositions <p> <li> <li> <p> Work crossfunctionally with marketing product design education and engineering to execute sales strategy <p> <li> <li> <p> Collaborate with Customer Success to build highquality onboarding and customer experiences <p> <li> <ul> <p> That said these responsibilities are just the start At Webflow we encourage you to contribute wherever your interests take you and shape your role accordingly <p> <h2> <strong> About you <strong> <h2> <p> Youll thrive as an <strong> Corporate Account Executive <strong> if you have <p> <ul> <li> <p> Proven ability to close complex sales cycles with a SaaS product <p> <li> <li> <p> Experience working crossfunctionally with teams like product engineering support and marketing <p> <li> <li> <p> Love for testing tracking and iterating on your process <p> <li> <li> <p> The ability to thrive in ambiguity and work autonomously <p> <li> <li> <p> Passion or interest in the nocode space <p> <li> <li> <p> Knowledge of or interest in web design development or Webflow products <p> <li> <li> <p> A growth mindset <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program <p> <li> <li> <p> Access to mental wellness coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Commuter benefits for inoffice workers <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law <p> <h3> <strong> Stay connected <strong> <h3> <h3> Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <h3> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Webflow Applicant Privacy Notice <em> <a> <p><p>