Malpractice Insurance Jobs in Washington DC

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Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Frequently Asked Questions

What are typical salary ranges by seniority in Malpractice Insurance?
Entry‑level Claims Analyst: $55k–$70k; Mid‑level Underwriter: $75k–$95k; Senior Risk Manager: $110k–$140k; Actuary: $120k–$160k.
What skills and certifications are required?
Key skills include risk assessment, data analytics, actuarial modeling, and proficiency with Guidewire, PolicyCenter, and SQL. Certifications such as CPCU, ARM, CERA, and CAMS are highly valued.
Is remote work available for Malpractice Insurance roles?
Yes—many insurers offer fully remote or hybrid arrangements. Candidates must be comfortable using cloud‑based platforms like Guidewire, Salesforce, and secure VPNs for data access.
What career progression paths exist?
Typical trajectory: Analyst → Underwriter → Risk Manager → Director of Risk → Chief Risk Officer. Each step adds responsibility for portfolio strategy, regulatory compliance, and executive reporting.
What industry trends are shaping Malpractice Insurance?
AI‑driven claim prediction, telemedicine expansion, stricter Medicare/Medicaid reforms, and rising litigation intensity are driving demand for data‑savvy risk professionals.

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