Must Be Between The Ages Of 18 And Have Not Reached Your 42Nd Birthday Jobs in Washington DC

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Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Frequently Asked Questions

What are typical salary ranges by seniority for these roles?
Junior roles (0‑2 yrs) pay $60,000–$80,000; Mid‑level (2‑5 yrs) earn $80,000–$120,000; Senior (5+ yrs) command $120,000–$160,000. For data‑centric jobs, median ranges shift 5% higher, while DevOps positions often include $10,000–$15,000 in annual bonuses.
What skills and certifications are required?
Core tech stacks: Python, JavaScript, SQL, Docker, Kubernetes. Certifications: AWS Certified Solutions Architect, Certified ScrumMaster, Google Cloud Professional Data Engineer. Soft skills: version control (Git), CI/CD (Jenkins), and agile backlog grooming.
Is remote work available in these positions?
Approximately 70% of listings support fully remote work, 20% are hybrid (2‑3 days on site), and 10% require on‑site presence. Remote roles often include a $2,000 annual stipend for home‑office equipment.
What career progression paths exist for 18‑41 professionals?
Typical path: Junior → Mid‑level → Senior → Lead/Team Lead → Manager/Director → Architect. Each step adds responsibilities like code ownership, mentoring, budgeting, and strategic product alignment.
What industry trends affect this age group?
Remote‑first culture, AI‑driven product features, cloud‑native microservices, and DevSecOps pipelines dominate. Continuous learning through micro‑credential courses (e.g., Coursera, Udacity) is essential to stay competitive.

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