Night Shift Jobs in USA
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Looking for Night Shift jobs in USA? Browse our curated listings with transparent salary information to find the perfect Night Shift position in the USA area.
Customer Experience Associate
Company: Myollie
Location: USA
Posted Feb 10, 2024
<div>Ollie was born with the mission of improving the lives of pets and pet parents nationwide We make humangrade pet food tailored for each dogs nutritional needs and deliver directly to our customers doors Through Ollies carefully crafted meals and health services for members dogs can truly live their healthiest happiest lives<div><div><br><div><div>As a member of our growing team youll take part in a company culture that cares deeply about its work and its team members<div><div><br><div><div><b>Come join the Ollie Canine Care team <b><div><div><br><div><div>Ollie is driven to make pets lives healthier by making freshlycooked humangrade food for dogs thats delivered right to our customers doorsteps And our customers want the very best for their dogs Together were hoping to embark no pun intended on some very long healthy journeys for our dogs powered by good fresh food<div><div><br><div><div><b>Thats where you come in<b><div><div><br><div><div>Were looking for new members to join our Canine Care team a smallknit pack that serves Ollies best pups and their parents to our highquality standards We make sure that from box to bowl all our dogs and our customers are having the best experience possible<div><div><br><div><div>This role will report to the Customer Experience Shift Manager While were currently hiring for fully remote positions we will expect to colocate this team in Nashville TN and Salt Lake City UT when the time is appropriate and are seeking candidates in or local to Nashville TN and Salt Lake City UT<div><br><br><div class=h3>Responsibilities <div><li style=>Represent the Ollie brand voice to our current and prospective customers<li><li style=>Deliver a memorable customer experience that helps to build longterm relationships with our pups and their pet parents<li><li style=>Manage customer relationships across multiple channels including emails phones our order management system and more<li><li style=>Accurately track and monitor customer feedback and interactions<li><li style=>Help drive initiatives to accomplish our CX Vision of creating a worldclass genuinely kind customer experience<li><li style=>Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond<li><br><br><div class=h3>About You<div><li style=><b>Put pets first<b> You love dogs and approach every dog with the same empathy and understanding as if it were your own<li><li style=><b>Value patience<b> You leverage your knowledge and communication skills written and oral to provide the best answers to our pup parents many questions<li><li style=><b>Improvisation<b> You like finding new ways to tackle challenges and nothing catches you off guard You prefer guardrails to rules <li><li style=><b>Problem solver<b> Cutting through to the core of a problem and figuring out how to fix it energizes you <li><li style=><b>Fun <b>You dont mind occasional sloppy dog kisses and love sharing memes<li><br><br><div class=h3>Other Experience <div><li style=>Bachelors Degree from an accredited fouryear college or university<li><li style=>Previous experience in customercentric roles retail food service etc<li><li style=>Experience with pets or healthfoods preferred<li><li style=>Experience with Gladly or a similar platform a plus<li><li style=>Interest in working in a petfriendly fastmoving environment <li><br><br><div class=h3>Benefits<div><li style=>Competitive hourly salary and a stake in the company<li><li style=>Sponsored 401k program with employer match up to 4<li><li style=>Comprehensive health coverage including medical dental and vision<li><li style=>Paid parental leave<li><li style=>1week pawternity leave for new dog parents<li><li style=>Ollie subscription for one dog<li><li style=>Inspiring pack members<li><div><br><div><div><br><div><div><i>If youd like to stand out tell us in your cover letter why youre interested in joining Ollie and how your skills match the responsibilities detailed in this posting <i><div><div><br><div><div><i>Ollie embraces diversity and equal opportunity Were committed to building a team that represents a variety of backgrounds perspectives and skills Ollie is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status For individuals with disabilities who would like to request an accommodation please include that in your application<i><div><img src=httpsremotivecomjobtrack1897022blankgifsource=publicapi alt=>
Placement Advisor
Company: Stay In The Game
Location: USA
Posted Dec 11, 2023
Previous experience in admissions/and or student enrollment preferred but not required Comfortable communicating and establishing rapport in a professional manner via phone and email Strive to exceed KPIs Experience with Salesforce, Tevera (or other EMS and CRM): 2 years (Required) Higher Education Student Services: 3 years (Required) advising FNP students: 1 year (Preferred) Additional Information Job Type: Full-time Salary: $20.00 - $22.00 per hour Benefits: Dental insurance Employee assistance program Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work setting: Remote All your information will be kept confidential according to EEO guidelines. Manage placement process for graduate online students Develop new partnerships with community agencies in different regions of the country Match students with agencies that meet academic requirements and student preferences Ensure students' success through on-time placement Maintain professional communication with university partners (as needed) Meet key performance indicators (KPIs) Provide excellent customer service and maintain professional communication with students via phone and email (depends on the program) Qualifications Associate's Degree required. Bachelor's Degree or other advanced degree preferred Preferably 2 years work experience providing customer service and/or in a metrics-driven environment This position is remote and can be worked from anywhere in the United States, however availability between the business hours of 8-5 EST are required. This is a fast paced, high-demand position that requires availability within the hours of 8-5PM EST. Job Description Stay In The Game is looking for a Placement Advisor who can effectively manage the placement process for online graduate students across the country. This is an excellent opportunity for a self-driven individual to advance their communication and allocation skills while matching students with agencies that meet their academic requirements for their respective internships. What kind of work will you do? Stay In The Game’s strategic objective is to employ, empower and support caregivers who have been out of the workforce. By offering flexible and remote work options, those with extensive experience and advanced degrees no longer have to struggle to re-enter the workforce because of employment gaps on resumes. Company Description Stay In The Game is working to solve an important social need to see educated and motivated caregivers more adequately represented in the corporate world.
SRE / DevOps Engineer
Company: MEMX
Location: USA
Posted Dec 05, 2023
Grafana, Prometheus, Splunk, etc. Currently approved remote work states include: California, Connecticut, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, & South Carolina. Work From Home Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Unlimited Paid Time Off Generous Paid Family Leave Short Term & Long Term Disability Training & Development Wellness Resources Use deployment orchestration tools to make day to day operations more efficient, focus on engineering Collaborate with teams such as BizDev, Systems, Infrastructure and Development to engineer solutions Focus on system reliability, troubleshoot system issues Coding and scripting in python, bash, ansible. Experience with Linux administration. Requirements Worked in the realm of a DevOps / SRE role, with a focus on trading systems Participate, contribute in everything the DevOps / SRE team does Continuously learn and have the ability to meet project deadlines Great verbal and communication skills Can work in a very fast paced start up environment, calm and collected under pressure Background Networking: multicast, packet captures, routing, TCP/IP stack Automation and configuration tools of deployment. systemd, rsyslog Ability to optimize tools to provide more functionality Familiar with major datacenter facilities and procedures Ability to work with time series databases Experience with version control, CI/CD Benefits At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. Working at MEMX as a SRE/DevOps Engineer: You will be part of the engineering process to administer, deploy and monitor the core trading system Configure the tools that will help run and monitor our trading platform. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best. Other responsibilities include fixing support escalation cases, either real time or during our maintenance window.
Head of Product
Company: DigitalMarketer
Location: USA
Posted Nov 28, 2023
You want a normal, predictable 9-5 job. We work really, really hard. :) Benefits Compensation This role comes with a competitive salary, a metrics-driven bonus plan, unlimited PTO, maternity & paternity leave, 401k matching, and additional benefits including generous healthcare plans. You like to surround yourself with people who dress, think, and act just like you. You frequently say things like, “But that’s not my job,” and “That’s not how we do things around here.” Again, if anything, above, describes you, then DigitalMarketer is almost certainly NOT a fit. Location and Start Date Our home base is Austin, TX, but our team works remotely. We change our minds, pivot fast, and embrace change when change is needed. Like us, you enjoy having access to some of the smartest, most successful, (and even famous) marketers, entrepreneurs, and business owners in the world. We don’t micro-manage. You have strong communication skills - verbal, written, and presentation.
Updates Editor, Education
Company: Forbes Advisor
Location: USA
Posted Dec 12, 2023
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Experience: 2+ years in higher-ed online journalism Experience writing and editing for SEO Experience working with Google Docs Experience working within a CMS Airtable experience a plus Qualifications Additional Information Forbes Marketplace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You work well remotely. Job Responsibilities: Update dozens of articles each month informing readers about schools, careers, bootcamps and more, ensuring freshness, accuracy and compliance metrics. This is a full-time remote position. Edit new content as needed. The team brings rich industry knowledge to Marketplace’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel. Work directly within our content management system to make timely updates. You’re detail-obsessed and love a good style guide. Marketplace boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales.
Social Media Community Manager - Night Shifts
Company: Thesocialelement
Location: USA
Posted Nov 24, 2023
Please, do not apply using this email address. 📱Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube. 🧑🤝🧑 Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency. We will not be able to process your application. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management. We strongly encourage members of underrepresented groups to apply. How To Apply 🖊️ If all this sounds like you, simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application: Details of your personal/professional experience in social media Why you are interested in being part of our team at The Social Element ***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. Requirements 💬 Excellent US English level: As you’ll be posting messages in social media, it’s a must to have superb writing skills. We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element.
Bilingual Customer Service Representative (Data Specialist)
Company: Resource Innovations
Location: USA
Posted Dec 08, 2023
Electrification. Carbon reduction. With every step, we’re leading the charge to power change.Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. Load flexibility. This provided range may exceed this range for well-qualified candidates, especially with industry experience. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. The stated range is based on a good faith estimate of the compensation range for the duties, responsibilities and skills / experience required for the position. Starting pay will be dependent on experience and internal equity. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.About Resource InnovationsResource Innovations (RI) is a women-led energy transformation firm focused on impact. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.The above job description and job requirements are not intended to be all inclusive.
Marketing Account Manager (Client Success)
Company: Hip
Location: USA
Posted Jan 18, 2024
HIP is seeking a Partner Success Specialist to manage partner communications and marketing initiatives. The ideal candidate should have exceptional organizational skills, problem-solving skills, and versatile communication abilities. The role offers a rewarding work environment, competitive compensation, and remote work flexibility.
Software Development Engineer in Test
Company: Onebrief
Location: USA
Posted Jan 10, 2024
<div class=h1>Overview<div><p style=minheight15em>Onebrief makes military planning seamless and represents a shift in paradigm for future military decisions It is an allinone tool that supports both the creative and processoriented aspects of military planning In Onebrief planners use maps boards diagrams timelines tables slides and written products to create their plansall while sharing a common database Everything stays in sync in real time Our approach has been refined and validated through hundreds of user experiments<p><p style=minheight15em>Were postrevenue 8figure ARR 4x yearoveryear growth and our customers include some of the most prestigious military commands around the world We are backed by Y Combinator S21 and toptier VCs including Caffeinated Capital Affirm Docker Notion and more and Human Capital Andruil Brex Snowflake and more Our elite team combines the best of tech and military talent including education and experience at Google Twitter Adobe MIT Harvard Delta Force TOPGUN and more<p><p style=minheight15em>This is an opportunity for you to join us with all the perks of an early employee<p><div class=h1><br>What you will achieve<div><p style=minheight15em>Were a fast growing startup looking for a senior SDET to help lead the way in making our realtime OT built on top of <a href=httpsocketio rel=nofollow target=blank>socketio<a> application more <em>tested<em> and <em>more testable<em> at the component level<p><p style=minheight15em>At large this SDET will be focusing on devising and documenting strategies to make our components more testable writing component and unit tests and documenting best practices<p><p style=minheight15em>Youll report to Dominic Pace our CISO and Director of Technology Operations<p><div class=h1><br>About You<div><p style=minheight15em>Youre a experienced React developer and SDET who knows their way around declarative pipelines containers and yarn workspaces You love a challenge from figuring out ways to make our application more testable to developing code that provides test coverage for our ecosystem of React components youre ready to dig in<p><p style=minheight15em>Were in the defense space so were looking for someone excited about our mission eager to contribute to a growing startup and looking for an autonomous environment where everyone has a seat at the table On top of that as the second SDET on our team you will be making a foundational and massive impact in the product and growth trajectory of the company<p><div class=h1><br>Qualifications<div><p style=minheight15em><strong>Required<strong><p><ul style=><li style=><p style=minheight15em>3+ years of frontend development experience with React<p><li><li style=><p style=minheight15em>Developing andor improving tooling around unit and integration testing for a React or Reactlike web application<p><li><li style=><p style=minheight15em>Creatively implementing shift left methodologies that demonstratively led to higher code quality<p><li><li style=><p style=minheight15em>Mentoring engineers in best practices around code quality<p><li><li style=><p style=minheight15em><strong>Nice to haves<strong> experience maintaining CICD pipelines that make use of<p><ul style=><li style=><p style=minheight15em>Github Actions or similar declarative pipelines<p><li><li style=><p style=minheight15em>Visual regression testing either homegrown or 3rd party<p><li><li style=><p style=minheight15em>e2e tests<p><li><li style=><p style=minheight15em>API tests<p><li><li style=><p style=minheight15em>Load andor performance testing<p><li><li style=><p style=minheight15em>Docker Kubernetes<p><li><ul><li><li style=><p style=minheight15em>US citizenship required<p><li><ul><div class=h1><br>About Us<div><p style=minheight15em>Our team shares a mission seeks excellence and plays to win with the seriousness and camaraderie of an olympic team We are in this together not just because Onebrief will one day be 10x the size of Palantir We are here to radically improve the future of military decisions so that the coming decades dont repeat the previous ones<p><p style=minheight15em>Heres what our team members value most about working here<p><ul style=><li style=><p style=minheight15em>Founders transparency<p><li><li style=><p style=minheight15em>Product and vision<p><li><li style=><p style=minheight15em>Nimble leadership<p><li><li style=><p style=minheight15em>Challenges and learning opportunities<p><li><li style=><p style=minheight15em>Ownership and autonomy<p><li><li style=><p style=minheight15em>No nonsense policies and procedures<p><li><li style=><p style=minheight15em>Remotefirst<p><li><ul><div class=h1><br>Whats in it for you<div><ul style=><li style=><p style=minheight15em>Location Remote<p><li><li style=><p style=minheight15em>Equity<p><li><li style=><p style=minheight15em>Remote work flex time and unlimited PTO<p><li><li style=><p style=minheight15em>Health dental vision and life insurance<p><li><li style=><p style=minheight15em>401k<p><li><li style=><p style=minheight15em>Parental leave<p><li><li style=><p style=minheight15em>Company summit trips at least once a year<p><li><li style=><p style=minheight15em>$1000year budget for home office improvements<p><li><ul><img src=httpsremotivecomjobtrack1883809blankgifsource=publicapi alt=>
Information Security Analyst- Compliance
Company: Network Coverage
Location: USA
Posted Jan 13, 2024
<div class=h2>Job description<div> <p><strong>Who we are<strong><p> <p>Network Coverage is a bestinclass technology solutions provider specializing in IT managed services cybersecurity compliance cloud enablement digital transformation and software development for midmarket and enterprise organizations Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an endtoend technology partner<p> <p>Network Coverage believes in providing purpose to our people and that character integrity and commitment win out Technology is our mission empowering and developing our team is our passion<p> <p>Integrity Humility Ownership Urgency Service<br><br><strong>What the role is<strong><p><p><strong><strong><p><p><strong><strong>Information Security Analyst Tier 12<strong><strong><strong><strong><strong><strong><p><p><p><p>Network Coverage is seeking talented and experienced Analysts to join our growing Security Team Candidates will primarily work from home however occasional dispatch may be required for clientfacing meetings presentations and consultations andor training<p> <p>24 years of experience working in an Information Security capacity is required for this position with demonstrated working knowledge of Information Security and regulatory standards as applicable to common frameworks requirements and best practices The ability to communicate effectively with clients and team members and work efficiently to resolve time sensitive issues is a must<p> <p>A Compliance focused Information Security Analyst working with the Network Coverage Security Team will be expected to work within deadlines and will adjust to everchanging client needs and scenarios within a fastpaced environment<br><p> <p><strong>Level<strong> MidLevel<p> <p><strong>Reports To<strong> Compliance Team Lead<p> <p><strong>Basic Scope and Function<strong><p> <p>As a Compliance focused Information Security Analyst at Network Coverage you will be part of the Security Team and your expertise will be an integral part of our allencompassing VCISO deliverable You be working closely with team members and clients in various locations across the US and overseas and will fulfill the role of subject matter expert advising upon the on the most effective approach to security regulatory compliance and continuously developing and helping to implement Network Coverages targeted approach As a Compliance focused Information Security Analyst you will be responsible for Security Auditing Readiness Assessment Policy Writing Risk Assessment client onboarding and coordination of implementation treatment resulting from GAP assessment As a technical solution provider you will function as the subject matter expert and deliver a highly comprehensive Plan of Action and Milestones and may be expected to report on a scheduled cadence in a client facing capacity under the guidance of the Chief Information Security Officer<p> <p>Due to the nature of the work you may be required to fulfill oncall duties as part of a night and weekend rotation Flexible work hours may also be required if requested for client onsite or afterhours support of accounts in differing regions<p> <p><strong>PrimaryEssential Duties and Key Responsibilities<strong><p> <ul style=> <li style=>Interface with client points of contact as required for onboardingpost sales activity andor recurring check ins and inquiries<li> <li style=>Continuously monitor and triage requests flowing through an inbound ticket queue<li> <ul> <ul style=><li style=>Participate in the design and execution of risk assessments and security audits<li><li style=>Participate in the management of employee awareness campaigns for both staff and clients including phishing simulations and awareness training<li><li style=>Perform CMMC Readiness assessment against 110 controls delivering a comprehensive SSP and POAM with assisted attestation and SPRS reporting<li><li style=>Maintain uptodate detailed knowledge of the IT security industry including awareness of new or revised security solutions regulatory requirements improved security processes and the development of new attacks and threat vectors<li><li style=>Document best practices and user guides using available collaboration tools and workspaces<li><li style=>Develop and maintain both internal and clientfacing documentation policy libraries and delivery metrics for endtoend client security and compliance<li><li style=>Provide timely detailed and complete reports on vulnerabilities security events and incidents in a client facing setting<li><ul> <ul style=> <li style=>Triage internal security and permissions requests from staff including but not limited to systems access and employee terminations<li> <li style=>Oversee upkeep of internal SOP ensuring adjustments to protocol are made as tools and methods evolve<li> <li style=>Perform QA workflow as necessary to improve upon consistency of product and client experience<li> <li style=>Coordinate resources andor route audit requests appropriately for high volume or regulated client points of contact<li> <ul> <ul style=><li style=>Ability to manage a changing and evolving workload and function as decisionmaker where needed <li><li style=>Provide afterbusiness hours support if requested and as applicable to geographically distributed client base<li><li style=>Perform other duties and tasks as assigned <li><ul> <p><strong>Knowledge Skills and Abilities KSAs Required<strong><p> <ul style=><li style=>Strong problemsolving and analytical skills<li><li style=>Excellent customer service skills including understanding how to deescalate how to soothe and how to deliver the most efficient solution<li><li style=>Strong communication skills both verbal and written<li><li style=>Familiarity with regulatory frameworks such as NISTCMMC ISO 27001 HIPAAHitech are a big plus<li><li style=>Strong organizational operational and interpersonal skills<li><li style=>Strong familiarity with Windows desktop and server operating systems<li><li style=>Strong familiarity with Microsoft Office 365 and Azure Active Directory support and implementation<li><li style=>Strong understanding of networking concepts familiarity with routers firewalls access points IDSIPS and VPN<li><li style=>Familiarity with Email threat protection tools and concepts<li><li style=>Familiarity with RMM and asset management tools are a big plus<li><li style=>Understanding of tools and processes used in security monitoring and incident response<li><li style=>Experience with Endpoint Detection amp Response EDR tools<li><li style=>Ability to understand vulnerabilities at a technical level and capable of recommending and effectively communicating mitigation strategy<li><li style=>Ability to communicate and write in English professionally<li><li style=>Reliable personal transportation for use in traveling to clients offices is essential<li><ul> <p><strong>Minimum Experience and Education Required<strong><p> <ul style=> <li style=>24 years of experience working in an Information Security capacity<li> <li style=>No College Education Required<li> <li style=>CompTIA Security+ or similar<li> <li style=>High School Diploma or Accredited GED<li> <li style=>CMMC RPRPA will be considered preferentially<li> <ul> <p><strong>SupervisoryManagerial Experience and Responsibility<strong><p> <ul style=> <li style=>No supervisory or managerial experience required<li> <li style=>No supervisory or managerial duties in this role<li> <ul> <p><strong>Work Environment<strong><p> <p>Work is primarily performed in a remote capacity and will require use of video conferencing software along with a company issued webcam Work involves operation of computer equipment for 8 hours or more daily<p> <p>Network Coverage remote team members must ensure the availability of a stable reliable and secure internet connection with adequate bandwidth to support video calls as needed throughout the course of their shift and while performing oncall duties<p> <p><strong>Physical Requirements<strong><p> <ul style=><li style=>Sitting<li><li style=>Standing<li><li style=>Moving of self<li><li style=>Moving of equipment<li><li style=>Communicating<li><li style=>Visual acuity for driving and computer work<li><li style=>Kneeling<li><li style=>Crawling<li><li style=>Reaching<li><li style=>Stooping<li><li style=>Lifting<li><li style=>Pulling<li><ul> <p><strong>Job Type<strong> Fulltime<p> <img src=httpsremotivecomjobtrack1886269blankgifsource=publicapi alt=>
Call Center Representative
Company: Lap of Love
Location: USA
Posted Dec 07, 2023
Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits 100% Company Funded Health Insurance 100% Company Funded Comprehensive Mental Health Support through Modern Health 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit Dental, Vision, Life Insurance, Long Term and Short Term Disability Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From HomeCompensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $15.00 per hour Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour Essential Functions & Responsibilities: Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet’s medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Guide emotional conversations in a calm and peaceful manner Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. Join Lap of Love as an Evening Call Center Representative and Love What You Do!Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, for our evening schedules with amazing customer service skills to join our growing team.
Program Manager
Company: Shareable
Location: USA
Posted Dec 13, 2023
We encourage and welcome applicants of any race, gender identity, sexual orientation, ethnicity, class, religion, ability, or ideology to apply for this position. Direct experience and networks with organizations that are cooperative, non-hierarchical, and grassroots. Relationships-focused connector. Some experience in community organizing, community development, and/or movement building (advocacy, education, infrastructure creation, cultural organizing, and other forms of change). We actively seek applicants who identify as BIPOC, members of the LGBTQIA+ community, and persons with disabilities. Experience working closely with high-potential, under-resourced communities. Kindness; Integrity. registration, attendance, payments, completion of funder requirements, fellowship project files, etc.). Desired qualities & experience: Experience with online training, event coordination, and facilitation practices and tools. Ability to work well independently, remotely, and as part of a collaborative team.