Outstanding Customer Experience Jobs in Multiple Locations

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Looking for Outstanding Customer Experience jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Multiple Locations area.

Management and Program Analyst Federal Highway Administration data management technical assistance

Management and Program Analyst - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

The incumbent serves as a Management and Program Analyst within the Federal Highway Administration, providing data management technical assistance.

View Details Apply on usajobs.gov
Point of Care Customer Service customer support services technical software and hardware

Information Technology Specialist (CUSTSPT)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Sep 26, 2024

The position involves providing customer support services, resolving technical problems, and following established policies and procedures at a Veteran Affairs facility.

View Details Apply on usajobs.gov
transportation policies technical guidance coordination programs

Transportation Specialist - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

This position is responsible for overseeing transportation policies, programs, and projects, and providing technical guidance for coordination.

View Details Apply on usajobs.gov
providing leadership technical support transportation planning

Community Planner (Transportation) - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

This position provides leadership and technical support for the implementation of Federal Highway Administration's planning program, focusing on transportation planning, programming, and project development.

View Details Apply on usajobs.gov
developing and implementing transportation policies and programs providing technical guidance

Transportation Specialist - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

This position is responsible for developing and implementing transportation policies and programs, providing technical guidance, and coordinating programs and initiatives.

View Details Apply on usajobs.gov
full range of analytical performing analytical and budget Budget Analyst performing analytical

Budget Analyst - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

The incumbent serves as a Budget Analyst performing analytical and budget analysis assignments.

View Details Apply on usajobs.gov
Transportation Finance Specialist Federal Highway Administration enhancing stewardship

Transportation Finance Specialist - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

The incumbent serves as a Transportation Finance Specialist within the Federal Highway Administration, providing support to the agency in enhancing the FHWAs stewardship, ensuring accountability of Federal funds, and achieving organizational excellence in delivering the FHWAs various highway and transportation programs.

View Details Apply on usajobs.gov
Program Manager responsible overseeing and managing providing advisory services

Program Manager - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

The Program Manager is responsible for overseeing and managing assigned programs and providing advisory services and direction to FHWA employees, partners, and customers.

View Details Apply on usajobs.gov
Point of Care Customer Service customer support services technical software and hardware

Information Technology Specialist (CUSTSUP)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Sep 26, 2024

The position involves providing customer support services, resolving technical problems, and following established policies and procedures at a Veteran Affairs facility.

View Details Apply on usajobs.gov
environmental programs comply provide guidance expertise State Departments Transportation

Environmental Protection Specialist - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

The job requires ensuring environmental programs comply with policies, regulations, and laws, and providing guidance and expertise to various agencies and partners.

View Details Apply on usajobs.gov
transportation planning programs transportation planning activities transportation planning program

Community Planner (Transportation) - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

The employee will serve as a Community Planner Transportation responsible for overseeing and administering transportation planning programs and activities.

View Details Apply on usajobs.gov
provide leadership environmental programs implement activities

Environmental Protection Specialist - Direct Hire

Company: Department of Transportation - Federal Highway Administration

Location: Multiple Locations

Posted Sep 26, 2024

The job requires leadership and expertise in environmental programs, studies, policy, regulations, and laws, and implementing environmental programs and activities.

View Details Apply on usajobs.gov

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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