Outstanding Customer Experience Jobs in New York City, NY

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Looking for Outstanding Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the New York City, NY area.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role in IBM Consulting focused on digital transformation, customer service, and technical expertise. It emphasizes collaboration with industry leaders, innovative solutions, and professional growth opportunities within a supportive environment.

Contact Center Practitioner (Spanish Speaking)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role at IBM's consulting division, emphasizing opportunities to innovate, solve complex problems, and collaborate with clients. It outlines responsibilities including customer service, case management, and technical expertise, while highlighting required qualifications and a dynamic work environment.

Senior Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, and opportunities for career growth. The position requires expertise in SAP systems, project management, and AI/cybersecurity knowledge, with flexible work arrangements.

Application Developer-Oracle eBS - Japanese Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job posting highlights a role at IBM Consulting involving global client collaboration, Oracle EBS development, Japanese language proficiency (JLPT N3+), and a short-term assignment in Japan. It emphasizes technical expertise, cross-cultural experience, and professional growth opportunities within IBM's innovation ecosystem.

System Services Representative - Nashville

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role in Nashville TN, requiring onsite installation/maintenance of IBM systems, technical education, and field-based travel. It outlines responsibilities, education requirements, and problem-solving skills needed for the position.

Senior SAP HANA Basis Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM Consulting offers career growth through collaboration with global clients on hybrid cloud and AI projects, emphasizing innovation, technical expertise, and strategic solutions design.

L3 SOC Analyst

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job description outlines a Senior Threat Response Analyst role focusing on cybersecurity incident response, digital forensics, and threat hunting. It details responsibilities such as advanced incident investigations, containment strategies, and collaboration with clients. Required qualifications include expertise in security technologies, forensic analysis, and certifications like GIAC or CISSP.

Enterprise Application Architect – .NET & AWS

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description outlines an Application Architect role at IBM Consulting, focusing on cloud and AI solutions with expertise in Microsoft .NET, AWS, and healthcare integrations. It emphasizes leadership, technical skills, and collaboration across global teams.

Identity Threat Detection & Response (ITDR) Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job posting seeks an experienced ITDRAD Consultant to lead Identity Threat Detection and Response platform operations, ensure secure configurations, manage threat detection rules, and integrate security systems while maintaining compliance and operational integrity.

Accounts Receivables Professionals

Company: IBM

Location: Naga City, PH

Posted Dec 09, 2025

IBM seeks an Order to Cash Practitioner to handle customer orders, credit management, and billing. The role involves collaboration, problem-solving, and contributing to innovative projects in a dynamic environment.

Endpoint Security Engineer

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job description outlines the responsibilities and requirements for a Security Specialist role focusing on designing, implementing, and managing secure web gateway and cloud access security solutions. The position demands expertise in cybersecurity, integration with enterprise security controls, and collaboration with various teams to ensure secure operations. Required qualifications include a bachelor's degree, 5+ years of cybersecurity experience, and specific certifications.

Application Developer-SAP ABAP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM Consulting offers a career focused on innovation and collaboration, working with clients to develop cutting-edge solutions using advanced technologies and fostering long-term growth.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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