Outstanding Customer Experience Jobs in New York City, NY

Positions 1,662,893 Updated daily

Looking for Outstanding Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the New York City, NY area.

Recruitment Coordinator (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The Recruitment Coordinator role involves scheduling and coordinating interviews, managing travel arrangements, generating offer letters, facilitating background investigations, and performing onboarding activities. The position requires a bachelor's degree, 1+ years of experience in recruitment administration, and experience in the candidate selection process. The role is based in Eastwood 1800.

Quality Assurance Analyst

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a role at IBM Consulting Client Innovation Centers where the individual will conduct quality reviews, analyze defects, document workflows, and assist in managing customer relationships. The role requires a bachelor's degree, strong communication and analytical skills, and knowledge of quality tools and techniques.

Senior Managing SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with Data Architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with SAP FICO, MM, SD, PM, and Master Data, as well as experience in Master Data Management with SAP Master Data Governance.

Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description outlines a role as an SAP consultant with opportunities for growth, collaboration with global clients, and integration of advanced technologies. The position requires expertise in SAP systems, project management, and cross-functional teamwork to deliver innovative solutions for business challenges.

Infrastructure Specialist - Cloud Application Operations

Company: IBM

Location: NO City, BR

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with visionaries across industries, improve hybrid cloud and AI journeys, and leverage IBM's strategic partner ecosystem and technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in a culture of evolution and empathy.

Application Developer-SAP ABAP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a culture of evolution, empathy, and continuous learning, with opportunities for career growth and development.

Senior Data Security Consultant

Company: IBM

Location: No City, US

Posted Dec 04, 2025

IBM Consulting is seeking a Senior Management Consultant in Data Security to help clients design and implement enterprise data security strategies, drive compliance, and enable secure digital transformation. The role requires deep technical expertise in Zero Trust architectures, Data Loss Prevention, AIdriven data protection, and compliance frameworks, as well as strong leadership and consulting skills.

Manufacturing Systems Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting is for a Manufacturing Systems Architect role at IBM Consulting. The role involves providing architectural leadership for manufacturing systems, including Rockwell Automation platforms, EDI pipelines, and custom GxP applications. The ideal candidate should have deep expertise in fullstack Java development, industrial automation, and enterprise integration, along with experience in GMP environments, validation, and regulatory compliance.

Full Stack Engineer Solution Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting with global client collaboration, focusing on hybrid cloud and AI innovation. The role combines full-stack engineering, architectural decision-making, and DevOps practices. It requires expertise in Java, Angular, microservices, and CICD pipelines, with opportunities for mentorship and cross-functional teamwork.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a customer service role at IBM Consulting. It outlines the responsibilities, required education, and preferred technical and professional experience. The role involves providing quality customer service, handling inquiries, managing cases, and resolving complex issues. The position requires a bachelor's degree, good communication skills, and proficiency in MS Excel.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that consults on billing and digital subscriptions. It requires a Bachelor's degree and proficiency in Cobol, JCL, and CSS Online programming. The role involves designing and developing Customer1 applications with a strong focus on billing functionalities.

Contact Center Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The job description outlines the role of a Contact Center Practitioner at IBM, who will be responsible for providing customer service support, answering queries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, the ability to multitask, and a strong customer focus.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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