Outstanding Customer Experience Jobs in New York City, NY

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Looking for Outstanding Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the New York City, NY area.

Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

AWS Alliance Driver, Director

Company: PwC

Location: New York City, NY

Posted Mar 01, 2025

The text describes a role for an AWS Alliance Director at PwC. The individual will lead the AWS Alliance across various sectors, focusing on the overall AWS Alliance strategy, driving PwC-specific value propositions, and strategic direction. They will establish partnerships with companies to better serve client needs, build relationships to complement PwC's strategy, and develop and execute the strategy and business plan for market penetration and revenue growth. The role involves identifying opportunities for solution development and industry alignment, building relationships with key alliance executives, and collaborating with cross-functional teams. The individual is expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to success. They will create a healthy working environment, maximize client satisfaction, and cultivate the potential in others. The role requires leading in line with PwC's values and brand, developing new ideas, solutions, and structures, solving problems, balancing long-term and short-term thinking, making strategic choices, promoting technological advances, identifying market gaps, adhering to professional and technical standards, and driving operational efficiency.

Enterprise Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking an Enterprise Customer Success Manager. The role involves serving as a trusted consultant to optimize and expand value delivered through the mParticle platform, managing client partnerships, and driving adoption of mParticle's feature set. The ideal candidate should have 5+ years of experience in a customer-facing role with technical exposure, extensive experience providing data-driven solutions to enterprise customers, and strong collaboration skills. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. Rokt values diversity, transparency, and smart, humble people, and offers a range of perks and benefits, including a dog-friendly office, generous retirement plans, and opportunities for career growth and development.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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