Outstanding Customer Experience Jobs in Remote

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Looking for Outstanding Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Remote area.

Chief of Staff - Customer Experience (Remote-US)

Company: Nextech

Location: Remote

Posted Jan 30, 2025

Nextech is a leading specialty healthcare technology solutions provider. They are committed to hiring and retaining talent, offering competitive benefits and a comprehensive wellness program. The Chief of Staff - Customer Experience role is a pivotal position in their senior leadership team, focusing on strategic planning, project management, operational excellence, stakeholder alignment, team enablement, and special projects. The ideal candidate should have a Bachelor's degree, 8+ years of experience in product development, management, consulting, or operational leadership, preferably in healthcare tech. They should possess strong communication, problem-solving, and organizational skills, and have experience leading teams and fostering a culture of accountability and innovation.

SEO Manager

Company: HiBob

Location: Remote

Posted Jan 30, 2025

HiBob, a rapidly growing HR tech company, is seeking an experienced SEO Manager to join their global team. The role involves optimizing website areas for search engines, user experience, and AI platforms. The company offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks like a work from home allowance, sick leave payment, and social impact days. HiBob values individuality and authenticity, creating an inclusive work environment for its 'Bobbers'.

Cloud Security Engineer

Company: HiBob

Location: Remote

Posted Jan 30, 2025

The job posting is for a cloud security specialist role with a focus on AWS, Azure, or GCP. The ideal candidate should have 23 years of experience in cloud environments, expertise in securing cloud-based applications and infrastructure, and strong communication skills. The role requires working in the NYC office 23 days a week. The company offers competitive compensation, benefits, and pre-IPO equity. The company culture is collaborative, fun, and focused on growth and performance. The role includes a base salary ranging from $119,000 to $161,000 per year, with a 30% variable compensation component based on revenue targets.

Vice President, Application Services

Company: Model N

Location: Remote

Posted Jan 30, 2025

Model N, recently acquired by Vista Equity Partners, is seeking a Vice President of Application Services to lead a global team and drive growth, profitability, and world-class service delivery. The ideal candidate should have extensive experience in professional and managed services, leadership skills, and understanding of the life sciences industry. Key responsibilities include managing the Application Services line of business, driving sales and prospecting activities, and ensuring customer satisfaction.

Software Engineer II

Company: YCharts

Location: Remote

Posted Jan 30, 2025

YCharts, a leading wealth management company, is seeking a Python developer with Django experience to work on complex backend features. The role involves writing code and unit tests, using tools like Airflow and pandas, and collaborating with other engineers to build a world-class financial research platform. The company offers competitive benefits including weekly lunch credits, premium beverages, team activities, and a hybrid schedule. YCharts has been recognized as a top fintech company to work for by various publications.

Lead Product Designer

Company: Pearl

Location: Remote

Posted Jan 30, 2025

Pearl, a company specializing in AI solutions for dentistry, is seeking a Product Design Lead. The role involves driving design strategy, managing a team, and collaborating with various departments. The ideal candidate should have a strong background in designing workflow applications, be passionate about creating elegant and functional products, and have a curiosity for dentistry. Responsibilities include designing interfaces, creating wireframes, maintaining design systems, and collaborating in an agile environment. Qualifications include 8+ years of UI/UX design experience, a strong portfolio, understanding of graphic design principles, proficiency in Figma, and excellent communication skills.

Director, Mid-Market Sales (B2B Sales Experience Required)

Company: Expert Institute

Location: Remote

Posted Jan 30, 2025

Expert Institute, a leading expert consulting and insights platform established in 2010, is seeking a sales professional with 5-10 years of experience in B2B sales, preferably selling to law firms. The role involves driving new business, building relationships, and leveraging resources to close deals. The company offers a winning mindset, exceptional tools, and resources for trial attorneys, and a strong reputation in the industry.

Head of Deal Desk

Company: HiBob

Location: Remote

Posted Jan 30, 2025

HiBob, a rapidly growing HR platform, is seeking a leader for its Deal Desk team. The role involves closing deals, managing pricing strategy, and leading a global team. The ideal candidate should have a finance or business degree, 8+ years of experience in deal desk or sales operations, and proficiency in Salesforce. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks like social impact days, wellness benefits, and a dog-friendly environment.

Tech Support Specialist

Company: Rarible

Location: Remote

Posted Jan 30, 2025

Rarible is seeking a Tech Support Specialist to focus on B2C retail customers, ensuring they have the best possible experience. The role involves customer-centric support, building relationships, collaborating cross-functionally, creating and maintaining a knowledge base, identifying trends, and monitoring KPIs. The ideal candidate should have customer support experience, strong communication skills, Zendesk familiarity, FAQ and content moderation skills, data and KPI awareness, tech curiosity, and be a team player. Joining Rarible offers the opportunity to shape the future of NFTs and Web3, professional growth, a collaborative culture, meaningful impact, and wellbeing benefits.

VP & Sr Director, Technology - USRM Small Commercial

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 30, 2025

The text describes a Senior Director role at Liberty Mutual, responsible for driving technology strategy and software engineering for the Small Commercial Lines product portfolio. The role involves partnering with business and technology leaders, driving product updates, and enabling rapid delivery of products. The Senior Director will also lead the advancement of modern software engineering best practices, grow and develop a high-performing diverse engineering organization, and unleash innovation and teamwork. The role requires a Bachelors or Masters Degree in a technical or business discipline, in-depth knowledge of IT concepts and small commercial insurance business operations, and advanced knowledge of management concepts. Liberty Mutual is recognized as a Great Place to Work and offers benefits supporting employee life and wellbeing.

Staff Software Engineer, AI

Company: GoodLeap

Location: Remote

Posted Jan 30, 2025

GoodLeap, a technology company specializing in financing and software for sustainable solutions, is seeking a highly experienced Staff Engineer with expertise in AI and Machine Learning. The role involves driving the architectural vision for the AI enterprise platform, ensuring scalability, reliability, and high performance. The ideal candidate will lead the design and development of large-scale mission-critical AI systems, provide technical leadership, and mentor engineers. Required skills include 8+ years of software engineering experience, expertise in AI/ML, and proficiency in Node.js, TypeScript, and Python. Bonus points for experience in FinTech or highly regulated industries.

Graphic Designer & Email Specialist, Powersports

Company: CSC Generation

Location: Remote

Posted Jan 30, 2025

MotoSport, a leading powersports retailer since 1999, is seeking a Graphic Designer & Email Specialist for its Powersports division. The role involves designing and executing email campaigns, collaborating with marketing teams, and utilizing email platforms. The ideal candidate should have 1+ years of Powersports industry experience, 3+ years of graphic design experience, and 2+ years of online retail experience. The position offers a comprehensive benefits package and the opportunity to work in a fast-paced, demanding environment.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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