Outstanding Customer Experience Jobs in USA

573,508 open positions · Updated daily

Looking for Outstanding Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the USA area.

Software Engineer - Data

Company: Found

Location: USA

Posted Jan 24, 2025

Found is a company building tools for self-employed individuals to automate taxes, expense tracking, and provide security and peace of mind. They are looking for a Data Engineer to scale their data infrastructure, optimize data pipelines, and support decision-making across the organization. The role involves designing, building, and operating large-scale data infrastructure systems, building a data platform as a service, bridging the gap between engineering and analytics, and implementing ETL infrastructures. The ideal candidate has 5+ years of experience in data infrastructure, relational databases, dbt, Airflow, and cloud-native big data infrastructure. Found offers a competitive salary range of $181,000 - $209,000, along with comprehensive benefits and a flexible vacation policy.

Customer Experience Associate

Company: Found

Location: USA

Posted Jan 24, 2025

Found is a company that provides tools for self-employed individuals to manage their finances more efficiently, automating tasks such as taxes and expense tracking. They are looking for passionate and resourceful individuals to join their Customer Experience team, focusing on account support and improving the overall customer experience. The role involves supporting customers via various channels, maintaining internal documentation, representing the Voice of Customer, and identifying process improvements. The ideal candidate has 2+ years of customer-facing experience, preferably in technology, finance, or mobile app products, and excellent communication skills.

Staff Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to join them in building unique protection programs for hosts and guests. The role involves working on complex systems, driving engineering decisions, and collaborating with cross-functional teams. The ideal candidate should have a strong background in computer science, extensive experience with backend languages, GraphQL, and large-scale applications. They should also have experience in architecting highly available services, working in a service-oriented architecture, and partnering with other leaders in setting product strategy.

Tier 3 Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Jan 24, 2025

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, generous benefits, and a commitment to diversity. They are seeking a Tier III Technical Integration Specialist to provide advanced technical services and support for customers and third-party vendors using Nextech Data Services products. The role involves technical support, customer education, collaboration, technical expertise, and process improvement. Minimum requirements include 4+ years of experience in SaaS B2B APIs and data technologies, strong SQL skills, problem-solving abilities, and a customer-centric approach.

Senior Technical Product Marketing Manager

Company: Sanity

Location: USA

Posted Jan 24, 2025

Sanityio is seeking a Technical Product Marketer to connect the company's product capabilities to the needs of developers and IT leaders. The ideal candidate will have a blend of technology and business expertise, passion for content creation, and knowledge of the Content Management industry. They will serve as a bridge between product capabilities and customer needs, creating clear messaging and materials for technical decision-makers. The role involves creating compelling content, translating technical features into valued-driven messaging, and engaging with the developer community and customers.

Director of Professional Services

Company: Ottimate

Location: USA

Posted Jan 24, 2025

Ottimate, formerly Plate IQ, is seeking a Director of Professional Services to lead and mentor a high-performing team. The role involves team building, leadership, SOW ownership, project management, optimizing customer time-to-value, and providing product feedback. The ideal candidate should have 7+ years of experience in Professional Services, Customer Success, or a related field, with a focus on complex project management, customer onboarding, and team leadership. Strong technical acumen, project management skills, AP automation expertise, cross-functional collaboration, customer-centric approach, excellent communication, and analytical skills are required. Ottimate values a growth mindset, diversity, and offers competitive benefits including work from home, flexible hours, medical benefits, 401k, paid time off, and annual retreats.

Product Design Director

Company: MyFitnessPal

Location: USA

Posted Jan 24, 2025

MyFitnessPal is seeking a Director of Product Design to lead core strategic areas of the product and growth. The ideal candidate will have 10+ years of experience in Product Design, with at least 5+ years of leadership experience. They will be responsible for providing leadership, strategic direction, and driving design quality for a team of talented Product Designers. The role involves transforming ambiguity into clarity, inspiring and leading a high-performance team, thinking strategically, gaining alignment, and acting as a strategic partner across departments. The candidate should have extensive experience leading consumer-facing Product Design teams focused on native iOS and Android apps, and a strong bias to action to address challenges and learn from failures and successes.

Sr. Software Engineer, Frontend / Web - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented software engineer with 5+ years of experience in building scalable web applications. The role involves working cross-functionally with product design and other engineering teams to build high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, fluency in HTML, CSS, and related web technologies, and experience with modern JavaScript, TypeScript libraries, and GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Sr. Android Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to build unique protection programs for hosts and guests. The role involves working cross-functionally with product design and other engineering teams to deliver high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, 5+ years of experience in building scalable Android applications, and expertise in GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Sr. Software Engineer - Android

Company: Pinterest

Location: USA

Posted Jan 24, 2025

The company is seeking experienced Android engineers with a deep understanding of Kotlin and Java. The role involves working closely with product managers, designers, and backend engineers to build robust frameworks and features. The engineer will contribute to the entire product development process, from ideation to implementation and release. They will also have the opportunity to suggest new product ideas and features, and grow as an engineer by working on high-impact projects.

Senior Salesforce Developer

Company: Wasabi Technologies

Location: USA

Posted Jan 24, 2025

Wasabi Technologies is a fast-growing company revolutionizing the cloud storage industry with its innovative, cost-effective, and high-performance solution. They are seeking a Senior Salesforce Developer to design and implement scalable Salesforce solutions, collaborate with cross-functional teams, and drive innovation. The role offers end-to-end accountability and the opportunity to work directly with leadership, making a tangible impact on the company's systems and processes.

Paralegal - Legal & Compliance II

Company: TrueML

Location: USA

Posted Jan 24, 2025

TrueAccord, a subsidiary of TrueML, is a company that combines machine learning with a human-based approach to transform debt resolution. They aim to help millions of consumers regain and maintain their financial health. They are currently seeking a Paralegal in their Legal & Compliance department to support their growth trajectory. The role involves proactively monitoring and optimizing processes, managing litigation, and ensuring regulatory adherence. The company offers competitive benefits including unlimited PTO, medical/dental/vision insurance, 401k, and more. They value diversity and inclusion, and are an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

Related Pages