Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Senior Director - Head of Acquisition Risk and Portfolio Management (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a Senior Director for Head of Acquisition Risk and Portfolio Management. The role involves leading risk monitoring, forecasting, and reviews for the organization, coordinating risk mitigation activities, and providing risk mitigation assistance to other groups. The ideal candidate will have 8-12 years of experience in risk management for a financial institution, a strong understanding of Single Family mortgage business and risk, and proficiency in Excel, PowerPoint, Tableau, SQL, and Python. The role offers opportunities for career growth, impact on the housing industry, and a flexible work environment.

User Terminal Program Manager - Third-Party Programs

Company: Telesat

Location: Washington DC

Posted Jan 28, 2025

Telesat, a leading global satellite operator, is seeking a UT Program Manager with experience in satellite user terminal technologies. The role involves managing third-party type approval programs, working with external vendors, and ensuring timely delivery of compliant solutions. The ideal candidate should have a Bachelor's degree in engineering, a minimum of 6 years of program management experience, and type approval experience. The position is based in Bethesda, MD, with occasional international travel.

VP, Commercial Strategy

Company: Compass Business Solutions, Inc.

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a Vice President of Commercial Strategy position at a dynamic hotel company. The role involves developing and executing commercial strategies for a diverse hotel portfolio, optimizing revenue, managing sales departments, and overseeing PR, social media, and digital media strategies. The ideal candidate should have at least 10 years of hospitality industry experience, strong analytical skills, and excellent communication abilities. The company offers a competitive compensation package, including health insurance, paid time off, and a 401k with a company match.

Deals - Technology and Data Solutions Intern - Summer 2026 - Women's Consulting Experience

Company: PwC

Location: Washington DC

Posted Jan 28, 2025

PwC is offering a Deals Technology and Data Solutions Internship, inviting applications from female students pursuing a Bachelor's degree. The intern will support consulting solutions, participate in transaction services projects, and gain exposure to PwC's technology practices. The ideal candidate should have a learning mindset, strong analytical skills, and the ability to work in a fast-paced environment. Preferred majors include Management Information Systems, Data Analytics, Statistics, Computer Science, Software Engineering, Applied Mathematics, Computer Engineering, Business Analytics, Electrical Engineering, and Computer Science. The intern will support teams, conduct research, and contribute to the team's success. PwC is an equal opportunity employer, offering a competitive salary range and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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