Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Campus - Analytics and Modeling Program Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 24, 2024

Fannie Mae offers a full-time Analytics & Modeling Associate role with a base salary of $110,000. The role involves working with cutting-edge technology, receiving on-the-job training, and gaining professional development. The Analytics and Modeling Program provides comprehensive training in both mortgage industry knowledge and quantitative analytics. After training, associates will be assigned to one of four functions within Fannie Mae: Single Family Analytics, Finance Business Analytics, Enterprise Modeling and Analytics, or Enterprise Risk Management. Fannie Mae is committed to fostering a diverse and inclusive workplace and offers a range of benefits and perks.

Global Head of Digital & Scale Customer Success

Company: Qualtrics

Location: Washington DC

Posted Dec 24, 2024

The text describes a role at Qualtrics, a company that creates software for businesses to deliver exceptional frontline experiences, build high-performing teams, and design products people love. The role is for a Customer Success team leader who will focus on digital engagement, driving renewals and expansions, and improving customer experience. The ideal candidate has 10+ years of experience in SaaS strategy, operations, and product management, as well as experience with DigitalAdoptionMarketing and Digital Customer Success. The role requires strong leadership, communication, and strategic thinking skills.

Communications Specialist and Executive Facilitator

Company: CGI

Location: Washington, DC

Posted Dec 24, 2024

CGI Federal is recruiting a Communications Specialist for a dynamic role in Washington DC. The ideal candidate will excel in transforming complex ideas into clear presentations, facilitate executive meetings, and develop communication strategies. Required qualifications include a degree in Communications, Marketing, or related field, Prosci Certification, and proven experience in presentation creation and executive meeting facilitation. Preferred qualifications include corporate or government contracting experience and graphic design skills. The role offers a competitive salary range of $57,100.00 - $134,100.00 along with comprehensive benefits. US Citizenship is mandatory due to the nature of the government contract.

Global Satellite Policy Advisor (Africa)

Company: SpaceX

Location: Washington DC

Posted Dec 24, 2024

SpaceX, a company founded to explore the stars, is actively developing technologies for high-speed broadband services like Starlink. The position of Global Satellite Policy Advisor Africa is available to advise on legal and policy advocacy for Starlink's licensing and spectrum position in front of domestic and global regulators. The role requires expertise in African governmental agencies and policies, telecommunications policy, and understanding of broadband, spectrum use, and policies.

Coordinator, Project Field Support, Level 1

Company: Vestas

Location: Washington, DC

Posted Dec 24, 2024

The Field Support Coordinator 1 (FSC Tier 1) plays a crucial role in the construction phase of wind power plants, ensuring safety, compliance, and efficient project management. Responsibilities include facilitating site setup, managing inventory, and providing administrative support. The role requires strong communication skills, proficiency in SAP, and the ability to work both independently and collaboratively. Vestas, a global leader in wind energy, offers attractive compensation, benefits, and a strong team atmosphere.

Camp Experience Coordinator, D.C. United Summer Camps: 2024-3420

Company: The Headfirst Companies

Location: Washington, DC

Posted Dec 24, 2024

D.C. United Summer Camps is seeking a Camp Experience Coordinator to oversee the safety and well-being of campers aged 5-13. The role involves managing on-site communications, ensuring adherence to safety protocols, and collaborating with the leadership team. The ideal candidate should have 3+ years of relevant experience, strong customer service skills, and CPR/First Aid certification. The position offers a competitive hourly wage, complimentary D.C. United game tickets, and the opportunity to work outdoors all summer.

Teacher at Watergate KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 24, 2024

KinderCare Learning Companies, the leading early childhood education provider, invites applications for Teacher positions. They offer a variety of early education and child care options, including KinderCare Learning Centers, Champions, and Crème de la Crème. The role involves leading, coaching, and mentoring less experienced teachers, implementing curriculum, and creating a nurturing environment. Candidates should possess a CDA or NAEYC credential, early childhood education experience, and a Bachelor's degree in Early Childhood Education. Benefits include discounted child care, medical and dental benefits, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

WGL - Jr Analyst, Rates

Company: AltaGas

Location: Washington DC

Posted Dec 24, 2024

The job description for the WGL Jr Analyst position at AltaGas involves developing and preparing Purchased Gas Charge (PGC) documents, rate design initiatives, and presentations for internal and external stakeholders. The role also includes participating in regulatory filings and providing support for rate design on periodic rate cases. The candidate should have a Bachelor's degree in Business Finance or a related field, previous natural gas experience, and proficiency in Microsoft Office, particularly Excel. The company offers a competitive salary range and a comprehensive benefits package. AltaGas is committed to diversity and equal employment opportunity.

Multifamily Affordable Underwriting and Credit Lead (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 24, 2024

Fannie Mae is seeking a Multifamily Affordable Underwriting and Credit Lead. The role involves contributing to credit review and underwriting of MAH loans, managing communications with clients, and determining lending decisions. The ideal candidate will have 4+ years of relevant experience, a Bachelor's degree, and working knowledge of affordable housing programs. They should possess skills in risk assessment, underwriting, and structuring loans for multifamily housing transactions. Fannie Mae offers a flexible work environment and comprehensive benefits package.

Human Resources Recruiter

Company: Pixalate, Inc.

Location: Washington DC

Posted Dec 24, 2024

Pixalate is a global online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and noncompliant mobile CTV apps and websites. They have been involved in high-profile cases unearthing criminal and illegal surveillance. The company is hiring a Corporate HR Recruiter for a 100% on-site role in McLean, VA. The role involves sourcing, screening, interviewing, and managing the recruiting process for sales and technology roles.

Teachers at BIDKids Child Development Center

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 24, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with a supportive environment and opportunities for career growth. Benefits include discounted child care, medical, dental, and vision coverage, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

Documentation Specialist

Company: Bass Pro Shops

Location: Washington DC

Posted Dec 24, 2024

The Documentation Support Specialist position at White River Financial Services involves administrative support to loan processors, maintaining files, ensuring compliance, and providing customer support via various channels. The role requires clerical skills, organization, attention to detail, and the ability to manage multiple tasks. The position is full-time with benefits, and Bass Pro Shops is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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