Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

SME Functional Lead – Geospatial Analysis

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 22, 2024

The SME Functional Lead will oversee developing and delivering training in geospatial analytic tradecraft methodologies and technology for the Geospatial Analysis Learning Branch HDNGA. The role focuses on areas such as Geospatial Information Systems GIS ActivityBased Intelligence ABI and Signals Intelligence SIGINT applied to Geospatial Intelligence GEOINT. The SME will provide expert guidance in instructor-led and mobile training formats, manage a team of instructors and travel to support global training missions.

Principal Scientist (Bioanalytical)

Company: Precision For Medicine

Location: Washington DC

Posted Dec 22, 2024

Precision Medicine Group is seeking a Principal Scientist for bioanalytical positions. The role involves supervising laboratory staff, leading bioanalysis and biomarker projects, and performing experiments independently. The company values strong backgrounds in various technology platforms, experience in handling different sample matrices, and excellent communication skills.

Business Development/Capture Analyst

Company: Cambridge International Systems Inc

Location: Washington DC

Posted Dec 22, 2024

Cambridge International Systems Inc is hiring a Business Development Capture Analyst to support identifying, researching, analyzing, qualifying, and leading opportunities through the Business Development BD lifecycle. The role involves monitoring research and analyzing established databases, coordinating with Government Contracting Offices and Program Offices, and supporting competitive assessments. The successful candidate will also draft capabilities assessments, communicate with clients and competitors, and support color team reviews. The position requires a Bachelor's Degree, previous Government contracting Business Development or Capture experience, and proficiency in Microsoft Office suite. The role involves occasional overnight travel and must comply with federal government vaccination mandates.

Front End Engineer

Company: Seneca Holdings

Location: Washington DC

Posted Dec 22, 2024

Seneca Technologies is seeking a Front End Engineer in the Washington DC metro region to support a large GenAI program for their IRS customer. The ideal candidate will have 3+ years of experience in FrontEnd Design, Front End UI/UX, and Low Code Platform Development, as well as experience with JavaScript, Flask, and ReactJS. The company is committed to building an inclusive work environment and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, disability, marital status, genetic information, or any other protected class status.

Technical Senior Manager - ServiceNow Platform

Company: VERISIGN

Location: Washington DC

Posted Dec 22, 2024

Verisign is seeking a Technical Senior Manager with deep expertise in IT Service Management, ITSM, and IT Asset Management. The ideal candidate will have proven experience designing, implementing, and managing complex ServiceNow platform solutions. The role involves overall platform implementation, driving innovation, ensuring system optimization, and managing a technical team. The candidate should demonstrate strong leadership skills and the ability to guide technical teams and business stakeholders.

Knowledge Manager / SharePoint Designer

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 22, 2024

DarkStar Intelligence is seeking a highly skilled Knowledge Manager SharePoint Designer for a full-time onsite role in Bethesda, MD. The candidate must have a TSSCI clearance and experience with knowledge management systems. The role involves developing, managing, updating, and maintaining KM systems, advising on KM tool utilization, training system users, integrating information with other databases, and creating virtual communities of interest. The candidate must have a Bachelor's degree and at least 3 years of experience in a related field. The salary range is $140,000 - $155,000 per year.

SME Functional Lead – Imagery Analysis and Sensors

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 22, 2024

The SME Functional Lead for Imagery Analysis and Sensors will provide expert-level guidance and leadership in the development and delivery of training focused on imagery analytic tradecraft methodology and technology. The position involves leading the curriculum development and instructing courses aimed at enhancing the skills of NGA and Intelligence Community IC personnel in the application of imagery analysis techniques and tools.

Master Scheduler - Primavera - Cleared Position - Remote - VA/MD/DC

Company: Galorath Incorporated

Location: Washington DC

Posted Dec 22, 2024

Galorath Federal Incorporated is seeking a Primavera 6 Scheduling expert with at least 5 years of experience and an active Full Secret Clearance. The role involves project management, EVM analysis, and scheduling analysis. The company offers a competitive ESOP and requires strong analytical, interpersonal, and presentation skills. The candidate must be able to work in a fast-paced environment and have experience with schedule risk analysis and Monte Carlo simulations.

Immigration Legal Specialist

Company: Feld Entertainment

Location: Washington DC

Posted Dec 22, 2024

The job description involves providing legal administrative support to the VP of International Legal Affairs and Immigration Counsel. Responsibilities include coordinating with other departments, collecting and compiling information for employee immigration applications, reviewing and proofreading gathered information, filing work permits, scheduling visa appointments, managing tracking documents, preparing and processing immigration case filings, assisting with Form I129 petitions, handling overflow legal matters, traveling to embassies and consulates, and communicating with touring personnel. The role requires a college degree or paralegal/legal assistant degree, experience in preparing and filing immigration cases, and the ability to work fluctuating hours. Feld Entertainment, the company, encourages COVID vaccination and is an equal opportunity employer.

Windows Systems Architect with Automation

Company: CACI International Inc

Location: Washington DC

Posted Dec 22, 2024

This job posting is for a full-time, on-site position as a Windows Systems Architect with Automation at CACI. The role involves supporting the sponsors engineering branch, performing various duties such as installations, debugging, maintenance, upgrades, and general support for a light enterprise Microsoft Windows-based environment. The candidate should have experience with Active Directory, Windows Server, Workstation, and complimentary services and software. The role also requires applying sound engineering practices, good judgement, and technical skills to achieve short and long-term goals. The candidate should be a proactive self-starter with minimal supervision, capable of monitoring infrastructure, identifying and coordinating implementation changes, and providing end-user support and issue resolution.

Scientist (Bioanalytical)

Company: Precision For Medicine

Location: Washington DC

Posted Dec 22, 2024

Precision Medicine Group is seeking a Bioanalytical Scientist to manage staff and perform assays to support ongoing services and contract activities. The role involves designing and performing experiments, analyzing and presenting data, and supporting project development. The scientist will also assist in establishing and improving procedures, troubleshoot routine scientific issues, and maintain safe lab practices. They will work collaboratively with other technical teams and support new equipment operational qualifications and performance checks. The scientist will also assist with writing and publishing papers, and present completed work at scientific meetings and in publications.

Account Executive

Company: Nexstar Media Group, Inc.

Location: Washington DC

Posted Dec 22, 2024

The Sales Account Executive role involves generating advertising revenue by calling on established agencies, convincing potential clients of the merits of television, OTT, and digital advertising. The role requires implementing strategies to consistently grow revenue, establishing credible relationships with the local business community, making sales calls, maintaining and developing accounts, preparing and delivering sales presentations, and providing clients with information regarding rates and advertising schedules. The role requires a Bachelor's degree in Marketing, Advertising, or Mass Communications, minimum one year of sales experience, a valid driver's license, and proficiency with office equipment. The company offers a competitive compensation plan and benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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