Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Deputy Chief of Operations

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Architect of the Capitol is seeking a Deputy Chief of Operations to advise on facilities management, design, construction, risk management, physical security, emergency management, and critical infrastructure protection. The role requires a US citizen or eligible non-citizen, and successful completion of a background investigation and drug testing. Applicants must meet OPM's qualification requirements, including Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The ECQs cover leading change, leading people, results-driven approach, business acumen, and building coalitions. The PTQs require experience in managing large federal facilities and maintaining relationships with diverse stakeholders. A degree in engineering or architecture is required, or equivalent experience. Benefits include a competitive salary, comprehensive retirement plan, health insurance, training opportunities, and flexible work hours.

Bartender for District E-Sports

Company: Aramark

Location: Washington, DC

Posted Dec 21, 2024

Aramark is seeking a Bartender to serve alcoholic and non-alcoholic drinks, process transactions, and maintain a positive demeanor. The role involves mixing drinks, adhering to alcohol service policies, and ensuring excellent guest service. Previous bartending experience is preferred, along with knowledge of bartending principles and current trends. The hourly rate ranges from $10.00 to $10.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources.

Supervisory Attorney Advisor (Division Chief)

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

ATF is a U.S. Department of Justice agency safeguarding communities from violent criminals, illegal firearm use, arson, terrorism, and illegal alcohol/tobacco diversion. They collaborate with various entities through information sharing, training, research, and technology. The job posting details requirements such as U.S. citizenship, background check, legal writing sample, and specific experience for GS-15 level.

Deputy Chief Operating Officer for Financial Management

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job opportunity is within the Department of Health and Human Services (DHHS) with a primary mission to protect American health. The role is a career position in the Senior Executive Service (SES), requiring U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. Applicants must meet basic qualifications, including progressively responsible leadership experience, and demonstrate five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). If selected, the appointee must complete an ECQ package and be certified by an OPM Qualifications Review Board.

Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners

Company: Visa Inc,

Location: Washington DC

Posted Dec 21, 2024

Visa is a world leader in payments and technology, with over 259 billion transactions annually. They aim to connect the world through innovative, convenient, reliable, and secure payments. The Director role involves leading Visa Consulting and Analytics, driving tangible results for clients, and applying deep expertise in the payments industry. The position is hybrid, requiring on-site work 23 days a week.

Physical Security Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a non-supervisory, non-bargaining unit position in the Protective Services Division of the Library of Congress, Security and Emergency Preparedness Directorate, Chief Operating Officer. The position requires a Top Secret SCI Clearance and involves providing protective services program oversight, serving as a program liaison, and exercising judgment and discretion. The role does not have an education qualification requirement. The Library of Congress offers a comprehensive benefits package to federal employees, including repayment for federally insured student loans. Veterans are encouraged to apply and claim veterans' preference.

Meatcutting Worker

Company: Department of Defense - Defense Commissary Agency

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 21, 2024

This job posting is for a position assisting full-performance meatcutters in processing beef, pork, veal, and lamb. The role involves simpler tasks such as traying, wrapping, and weighing meat. Qualified candidates should have experience in retail meat departments, cutting, trimming, and boning meat, and using hand and powered meat cutting equipment. Physical requirements include prolonged standing, stooping, kneeling, bending, and climbing, along with continuous walking, standing, and frequent lifting, pushing, and pulling of heavy meat boxes. The position is non-exempt under the Fair Labor Standards Act and is subject to a background investigation and E-Verify. The work environment may involve temperature changes, exposure to weather conditions, and minor injury risks.

Associate Director of Manufacturing

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Associate Director of Manufacturing at the Bureau of Engraving and Printing. The role involves providing leadership in manufacturing, ensuring quality product production, meeting customer demand, and operating production efficiently. Key requirements include U.S. Citizenship, progressively responsible leadership experience, and evidence of executive potential. The role necessitates meeting Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). ECQs focus on leading change, leading people, results-driven approach, business acumen, and building coalitions. TQs require expertise in managing complex manufacturing operations, developing organizational vision, and analyzing technical issues.

Platform Engineer - IBM Client Engineering - Washington, DC

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

IBM's Client Engineering is evolving its technology sales approach with innovative methods, focusing on 'show' rather than 'tell'. As a Platform Engineer, you'll collaborate in a multidisciplinary team to co-create solutions with clients, accelerating their transformation. The role involves leveraging hybrid cloud skills, communicating value, providing technical leadership, and supporting solutions. Success requires confidence, motivation, strong analytical skills, and a growth mindset. Preferred qualifications include technical education in relevant fields and experience with major cloud platforms.

Chief Cost Estimator

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job description is for the Architect of the Capitol, Office of the Chief Engineer. It's designed for flexibility in meeting Congress and Supreme Court needs. Requirements include passing a drug test, meeting KSAs, and having specialized experience. Specialized experience involves developing cost estimates, reviewing and revising them, using specific software, and working with engineers and contractors. The role offers federal benefits and is an Equal Opportunity Employer.

Attorney Advisor (General)

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job posting for an Attorney Advisor position in the Civil Rights, Labor and Employment Law Division of the Office of the General Counsel, Department of Agriculture. The role involves providing legal advice, research, and written briefs and pleadings in support of USDA, focusing on defending employment discrimination complaints. The position requires US citizenship, bar membership, and successful completion of a law degree. Specialized experience is needed in legal research, writing, and communication skills. The role involves mastery of civil rights, labor, and employment law, and the ability to provide expert legal advice and negotiate settlements. The position is represented by AFGE, Local 1106.

IT Technician (Customer Support)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Supreme Court of the United States is seeking a full-time position in the Office of Information Technology. The job requires strong customer service skills, proficiency with Microsoft Excel and Word, and excellent written and verbal communications skills. The position also involves configuring and managing web browsers, desktops in a virtualized environment, and video conferencing on cellular devices.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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