Outstanding Customer Experience Jobs in Washington DC

101,391 open positions · Updated daily

Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Senior Staff Engineer, Operations-Associate Experience Portal, Content & Search

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking a Senior Staff Engineer Operations to guide the strategy and engineering work within the Associate Experience Portal team. The ideal candidate will have strong experience in CMS delivery, search solutions, and project management. The role involves building solutions with complex systems and tooling, collaborating with engineering peers and business stakeholders, and reporting on progress for key projects.

Senior Manager, Engineering Operations-Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a job opening for a Senior Manager of Engineering Operations at GEICO. The role involves managing content management systems, leading a team, and delivering projects on time and within budget. The ideal candidate should have experience in program and project management, content management, and business acumen. The position requires strong communication skills and the ability to work with various stakeholders. The annual salary range is $13,000,000 to $26,000,000.

Senior Network Architect SME

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Network Architect SME with a focus on Cisco switching and routing, traffic engineering, and network operations. The role involves leading a team, ensuring service availability, and providing technical guidance. The position requires 100% onsite work and may allow for partial remote work in the future.

Copywriter/ 1099 Contract

Company: Red Carrot

Location: Washington DC

Posted Dec 12, 2024

The text describes a remote position for a freelance copywriter with a focus on marketing, sales sheets, and campaigns. The project is expected to last a month with an initial commitment of 30 hours per week for the first two weeks. Preferred experience includes 8 years in copywriting, preferably in housing, financial, or real estate industries, and familiarity with Government plain language guidelines. The position is remote with flexible hours after the initial two-week period.

Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Dec 12, 2024

Williams Lea is hiring for an Account Manager position in their Washington DC office. The role is full-time with a salary of $76000-$80000 per year. Benefits include health insurance, 401k, PTO, life insurance, paid parental leave, and more. The Account Manager will lead operations, communicate a vision for client service, and focus on delivering operational excellence.

Staff Engineer Java - C# (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a Staff Engineer position at GEICO with a focus on leadership, technical expertise, and problem-solving. The ideal candidate should have broad and deep technical knowledge, experience with microservices, REST APIs, and cloud architecture. The role offers a competitive salary, benefits, and a positive work environment.

​​Tier 1 VAT Analyst ​

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The text describes a job posting for a Department of Homeland Security (DHS) Customs and Border Protection (CBP) Security Operations Center (SOC) position. The SOC is responsible for preventing, identifying, and containing cyber threats to CBP networks. The VAT Analyst will assist with ISVM compliance, execute vulnerability scans, and conduct vulnerability assessments of IT systems. The ideal candidate should have expertise in vulnerability scanning tools, experience with DHS CDM tools, and a Secret Clearance.

Senior Cloud Engineer with Service Mesh and Cloud Networking Focus (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Dec 12, 2024

The job description for a MultiCloud Networking | Service Mesh on Kubernetes role at Dynatrace is for a highly skilled individual with experience in computer networking, cloud networking (AWS, GCP, Azure), Kubernetes, and service mesh solutions. The role requires a Bachelor's or Master's degree in Computer Science or a related field, as well as proven knowledge in implementing and managing a service mesh solution, Git, Docker, Helm, PKI systems, network protocols, application load balancing, and Git/IaC tools like Terraform. The role also offers attractive compensation packages, stock purchase options, and a hybrid working setup.

Data Scientist

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 12, 2024

Steel Point Solutions is a certified SBA HUBZone small disadvantaged business WOSB, offering integrated business solutions for government and commercial enterprises. They are looking for a Data Scientist to analyze large volumes of data, develop data models, perform statistical analyses, and create data visualizations to inform decision-making.

Senior Sales Manager - MassMutual

Company: MGM Resorts International

Location: Washington DC

Posted Dec 12, 2024

The job posting for Senior Sales Manager at MGM Resorts International is seeking an enthusiastic individual to create unique and showstopping experiences for guests. The primary responsibility is to identify and secure group bookings, drive Rooms and Catering revenue, and maintain an understanding of property meeting space outlets and venue capabilities. The ideal candidate should be proficient in PC software, have excellent customer service skills, and be able to communicate effectively in English. The job offers wellness incentive programs, access to company discounts, free meals, and healthcare benefits.

Distinguished Engineer – Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and create a culture of psychological safety and continuous improvement. The role requires strong engineering design experience, thought leadership, and experience with CMSs. The Distinguished Engineer will focus on multiple areas, provide technical leadership, and collaborate with various teams to solve complex problems.

Executive Assistant/ Office Administrator

Company: Redhorse

Location: Washington DC

Posted Dec 12, 2024

Redhorse Corporation is seeking an Executive Assistant Office Administrator to support the operations of the Advanced Materials and Manufacturing Technologies Office in the Office of Energy Efficiency and Renewable Energy at the Department of Energy. The position requires managing multiple calendars and meeting rooms, handling confidential information, and performing various administrative tasks. The ideal candidate should have strong communication skills, be able to adapt to shifting priorities, and have experience in public sector project management.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

Related Pages