Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Economist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for an Economist position at the Departmental Offices, Terrorism and Financial Intelligence - Terrorist Financing. The role involves policy analysis for Treasury's anti-money laundering (AML) and countering the financing of terrorism (CFT) programs, sanctions efforts, and other national security issues. Key requirements include U.S. citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, with varying levels depending on the grade (GS-14, GS-13, GS-12, GS-11). Qualifications include a degree in economics with specific course requirements, or equivalent experience. The role offers competitive benefits, opportunities for advancement, and flexible work schedules.

Nurse Practitioner - Oncology

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The text describes a job opportunity for a Nurse Practitioner in the Cancer Care Clinic at the Seattle VA. The NP will collaborate with Hematology and Oncology physicians to provide comprehensive care for Veterans with cancer or hematologic diseases. The role involves triaging, assessing, and guiding patients through their treatment. The NP will work with various healthcare professionals to ensure holistic care. Requirements include U.S. citizenship, English language proficiency, and specific educational and licensing qualifications. The position is subject to a probationary period, background/security investigation, and pre-employment physical examination. Vaccination against COVID-19 is mandatory.

Registered Nurse - Quality Management Consultant (SAIL/EPRP/Process Improvement)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

The text describes a job posting for a SAIL Coordinator role in a healthcare facility. The role involves overseeing performance measures of SAIL and EPRP metrics, requiring high clinical expertise and strong communication skills. The job requires U.S. citizenship, passing a background check, and meeting physical requirements. The candidate must have a nursing degree from an accredited institution, with varying experience requirements based on the grade level. VA experience and a BSN are preferred. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory.

INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be accepted. The notice outlines various requirements for employment, including U.S. citizenship, suitability for federal employment, participation in direct deposit, and successful completion of E-Verify. New employees must obtain security clearances. The position requires one year of IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes identifying, developing, and deploying information systems, providing IT advice, standardizing IT frameworks, and managing complex IT projects. The position is designated as a Cyberspace Workforce position, requiring qualification in accordance with DoDM 8140.03. Federal benefits are available to employees.

Electrical Equipment Worker

Company: Department of the Army - United States Army Installation Management Command

Location: Yakima, Washington Yakima, Washington

Posted Dec 06, 2024

This job posting is for a Direct Hire Authority (DHA) position as an Electrical Equipment Worker at Joint Base Lewis-McChord, WA. The role involves maintaining electrical systems, frequent heavy lifting, and shift work including evenings, weekends, holidays, and overtime. The position requires a valid state driver's license and the ability to pass a pre-employment physical and drug test. No specific length of training or experience is required, but candidates must demonstrate the necessary skills through their application. The job involves working outdoors in various weather conditions and may require work during emergencies. U.S. citizenship is mandatory, and a one-year trial period may be required. Benefits include a comprehensive package, but eligibility depends on the type of position.

Medical Support Assistant

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 06, 2024

The text describes a job position at Naval Hospital Bremerton, Washington. The role involves clerical and administrative tasks, patient care, and interaction with children and youth. The position requires a Secret Security clearance, mandatory seasonal influenza vaccination, and periodic background checks. Qualifications include specialized experience, relevant education, or a combination of both. The job offers a comprehensive benefits package, but also comes with a one-year probationary period and potential restrictions due to the Department of Defense referral system.

Supervisory General Attorney (Criminal Tax) - Branch Chief

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Office of Chief Counsel, IRS, is recruiting enthusiastic individuals to serve taxpayers with integrity and correct legal advice. The role of Supervisory General Attorney (Tax)-Branch Chief requires an LL.B. or J.D. degree, active bar membership, and 1 year of general legal experience plus 3 years of professional legal tax experience. Substitution of an LL.M. degree in tax, GLS-related, or P&A-FOIA/Disclosure field is allowed. Relocation and Recruitment Incentives are available. The position offers telework, flexible schedules, and a comprehensive benefits package.

Registered Nurse - Surgery Nurse Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The Registered Nurse Surgery Coordinator is responsible for assessing, planning, implementing, and evaluating care based on age-specific components. They focus on patient education, self-management, and customer satisfaction throughout the continuum of care. The role involves following established policies and guidelines, and collaborating with interdisciplinary team members to influence care outcomes. Requirements for this position include U.S. citizenship, passing a pre-employment physical examination, and participation in vaccination programs. Qualifications include graduation from an approved nursing program, current nursing registration, and meeting specific grade determinations based on scope, education, and dimensions of practice. Preferred experience includes a Bachelor's of Science in Nursing and 2-3 years of nursing experience. The role involves heavy lifting, straight pulling, pushing, reaching, use of fingers, walking, standing, repeated bending, and working closely with others.

Family Advocacy Program Clinical Case Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 06, 2024

This position involves providing clinical case management, treatment, and community liaison for child abuse/neglect, domestic abuse, and other family violence cases. The role requires a Master's or doctorate in relevant fields, a valid state clinical license, and current continuing education credits. The incumbent must obtain a Secret security clearance, have a valid driver's license, and be willing to travel 10% of the time. The role involves working flexible hours, including weekends, and requires expert knowledge in various counseling approaches, family violence dynamics, and professional communication methods.

Director for Preservation

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job position in the Preservation Directorate, Discovery and Preservation Services of the Library of Congress. The position is supervisory, non-bargaining unit, and requires a Top Secret Security Clearance. The role involves overseeing preservation activities, leading a diverse workforce, managing programs, providing consultation, and effective communication. The selected candidate must demonstrate knowledge in preservation principles, leadership skills, and strong written and verbal communication abilities. The position offers a competitive salary range based on the Washington, D.C., Metropolitan area and includes federal benefits. The application process requires submission of a resume, proof of eligibility for veterans' preference (if applicable), and completion of a one-year probationary period.

EXECUTIVE DIRECTOR, STRATEGIC SUBMARINES

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job opportunity for the position of Executive Director, Program Executive Office, Strategic Submarines (PEO SSBN-B) in the office of the Program Executive Officer, Strategic Submarines (PEO SSBN). The role is part of the Senior Executive Service (SES), a top-tier government leadership group. Key requirements include US citizenship, federal employment suitability, direct deposit participation, E-Verify completion, and ethics orientation. The role involves leading change, managing people, delivering results, demonstrating business acumen, and building coalitions. Mandatory technical qualifications include expert knowledge in naval architecture, systems engineering, submarine design, acquisition management, and shipyard processes. The position offers a comprehensive benefits package and the chance to influence federal government innovation.

SAP Reporting Lead

Company: IBM

Location: US Washington

Posted Dec 06, 2024

A career in IBM Consulting offers long-term relationships, global collaboration, and the opportunity to work with visionaries to improve hybrid cloud and AI journeys for innovative companies. The role involves overseeing data report creation, generating reports on travel and expense, and demonstrating knowledge of Federal Travel Regulation and industry compliance standards. Required skills include in-depth knowledge of Concur configuration, report generation, SaaS solutions, Concur Travel and Expense implementation, analytical skills, effective communication, and local presence in the DMV area.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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