Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Database Engineer- Hadoop/Matrix

Company: Technogen

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Database Engineer position at TechnoGen Inc, a company that provides IT services and software development. The job involves reviewing and certifying new versions of software, developing and building deployment packages, and providing support for production, QA, and development environments.

Director of Data Science & Artificial Intelligence (AI) - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a company that offers a flexible and inclusive work environment, with opportunities to grow a career and make a positive impact on the housing industry. The company is looking for a Director of Data Science and Artificial Intelligence to lead a team of data scientists and AI developers, and to drive advancements in AI and data science.

Senior DevOps Engineer

Company: Percipient.ai

Location: Washington DC

Posted Nov 21, 2024

Percipientai is a company that utilizes AI and computer vision to develop cutting-edge tools. They are seeking Sr DevOps Engineers to work with customers to ensure mission success. The company offers a range of benefits and is committed to hiring a diverse workforce.

IT Support Specialist - Junior

Company: Spry Methods, Inc.

Location: Washington DC

Posted Nov 21, 2024

The job posting is seeking a highly skilled IT Support Specialist to join their team in Chantilly, VA. The job responsibilities include answering phone calls, emails, and other communications, providing technical support, and creating knowledge articles. The minimum requirements include 3 years of experience or 1 year of experience as a Service Desk Support Analyst, TSSCI eligibility, and comfort with obtaining a CI Polygraph.

Spring 2025: DNC General Internship

Company: Democratic National Committee

Location: Washington DC

Posted Nov 21, 2024

The DNC Internship Program is a unique opportunity for hardworking and passionate individuals to gain hands-on experience in Democratic politics. The program offers a stipend of $3000 and provides opportunities to participate in grassroots organizing, assist at DNC functions, and network with DNC leadership and staff.

Financial Planner

Company: LPL Financial

Location: Washington DC

Posted Nov 21, 2024

LPL Financial Planning team is seeking a Financial Planner to support a network of advisors in all aspects of financial planning. The role involves developing financial plans, providing education, and coaching advisors. The Financial Planner will be part of a growing team and will not have the opportunity to build their own book of business.

Sr Recruiter

Company: Gartner

Location: Washington DC

Posted Nov 21, 2024

Gartner HR is a great place to work, offering a fast-paced dynamic team, opportunities for growth, and a chance to innovate and make a difference. The Senior Recruiter role is pivotal in the company's success, requiring experience in corporate or agency recruitment, and the ability to source and assess great talent.

Platform Engineer – IBM Client Engineering - Washington, DC

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Platform Engineer at IBM Client Engineering, responsible for delivering unique client cocreation experiences, leveraging hybrid cloud and AI solutions, and providing technical leadership. The role requires strong analytical skills, excellent communication, and a growth mindset.

Diversity and Inclusion Insights and Reporting Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a company that values diversity and inclusion, and is looking for a Diversity and Inclusion Insights and Reporting Advisor to join their team. The role involves providing complex analysis and insights to stakeholders, and requires a strong background in data analysis and reporting. The company offers a flexible hybrid work environment and a comprehensive benefits package.

Insider Threat / UAM Analyst

Company: Leidos

Location: Washington DC

Posted Nov 21, 2024

The Leidos Digital Modernization sector is looking for UAM Analysts to join the GSMO effort in Alexandria. The position involves triaging and analyzing UAM alerts, documenting and reporting findings, and creating countermeasures to specific weaknesses.

Sr. Data Encryption Engineer - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Sr People Services Delivery Manager (USA Remote)

Company: Turnitin

Location: Washington DC

Posted Nov 21, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and regulations.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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