Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

CYP Assistant - Flex

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Nov 13, 2024

CYP Assistants work directly with children and youth, ensuring their safety and well-being while fostering their development. They engage children in activities that promote social skills, healthy choices, self-help skills, and environmental exploration. The role requires effective communication, ability to follow instructions, and teamwork. Qualifications vary by level, with entry requiring a high school diploma and no experience, intermediate requiring additional experience and training, and target level requiring a degree or specific credentials and more experience.

HOUSING MANAGEMENT ASSISTANT

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, and driver's license possession. New hires must pass a security clearance check. Males born after 12-31-59 must register for Selective Service. This is a bargaining unit position requiring travel and government credit card use. Qualifications vary by GS level, involving specialized experience in housing policies, customer service, and operations. Education substitutions are possible for GS-05. The position uses Defense Industrial Base authority, is covered by the DoD Priority Placement Program, and may involve uncommon work hours. Federal benefits are offered.

Territory Manager (REMOTE- Denver, CO)

Company: Huntsman Corporation

Location: Washington DC

Posted Nov 13, 2024

Huntsman Corporation is seeking a Territory Manager to support the Polyurethanes Division in Arlington, Texas. The job involves driving wall foam sales, developing business plans, and meeting with clients to deliver value propositions.

Supervisory Operations Officer

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for a supervisor/manager role within the Security and Hazardous Materials Safety (ASH), Office of National Security Programs and Incident Response, Washington Operations Center. The role offers a Manager Performance Incentive (MPI) subject to meeting agency policy requirements. The MPI is an annual lump-sum payment considering agency performance, individual performance, and available funding. US Citizenship is required, and selective service registration is necessary for males born after 12/31/1959. Designated or random drug testing is required, with travel expected at 20% (domestic only). Qualifications include at least one year of specialized experience equivalent to the FV-I, FG/GS-13 level, involving managing a 24/7 operations center, integrating automated tools within an operations environment, and collecting, evaluating, and performing quality reviews of programs impacting the National Air Space system.

Supervisory Program Manager (Strategic Workforce and Human Capital Planning)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The United States Capitol Police (USCP) is dedicated to safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. They ensure a secure environment for Congress to fulfill its constitutional and legislative responsibilities. To join USCP, applicants must be U.S. citizens, pass a background investigation, and complete a one-year probationary period. For the CP-14 position, candidates need at least 52 weeks of qualifying experience at the CP-13/GS-15 level, including specialized experience in program evaluation, statistical theory, Federal procurement laws, and budget operations. The application process is resume-only, and evidence of specialized experience must be clearly reflected in the resume. Additional conditions of employment include a comprehensive criminal history check, credit check, Selective Service System registration (for male applicants), a fingerprint check, and successful completion of a full field background investigation.

Assistant Director

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for an Assistant Director position at the Departmental Offices, Terrorism and Financial Intelligence - Office of Foreign Assets Control (OFAC)- Office of Global Targeting (OGT). The role involves heading a division, ensuring thoroughness in sanctions and reconsideration investigations, and working with senior managers. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is needed, including preparing evidentiaries, conducting investigations, working with senior managers, and managing a diverse staff. The position offers competitive salaries, bonuses, flexible work schedules, and a comprehensive benefits package.

Deputy Assistant Inspector General for Audit

Company: Department of Labor - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Labor's Office of Inspector General, Office of Audit, is seeking a candidate for a senior executive position. The role involves conducting and supervising audits of DOL's programs and operations, and recommending policies for promoting economy, efficiency, and effectiveness. The candidate must be a U.S. citizen, have a valid driver's license, and be at least 16 years old. They must also meet financial disclosure requirements and undergo a background investigation. The candidate must possess progressively responsible leadership experience, typically gained at or above the GS-15 level in the federal service. They must demonstrate the five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position requires a degree in accounting, auditing, or a related field, or equivalent experience. Relocation incentives may be offered, but PCS funds will not be provided. Veterans' preference is not applicable to the Senior Executive Service.

Survey Technician-Open to both U.S. Citizens and Federal Employees

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

This job posting is for a position in the Technical Services Branch of the Western Federal Lands Highway Division, Federal Highway Administration. The role involves serving as an instrument operator and rodman on a survey crew, utilizing modern survey equipment such as electronic total stations, levels, GPS, and more. The responsibilities include conducting preliminary and location surveys, recording and transmitting data for design and construction operations, primarily in the Northwestern United States and Alaska. The required qualifications include U.S. citizenship, specialized experience, and submission of necessary documents by the closing date. The position involves travel, a probationary period, and potential for telework. The ideal candidate should have experience with surveying, technical competence, strong oral and written communication skills, and knowledge of surveying principles.

Capture/Marketing Coordinator

Company: Astor & Sanders Corp

Location: Washington DC

Posted Nov 13, 2024

Astor amp Sanders Corporation is seeking a CaptureMarketing Coordinator to work in a hybrid role with 23 days onsite in McLean, VA. The role involves managing media and marketing tools, coordinating schedules and events, and providing administrative and operational support.

Materials Handler

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job position in the Collections Management Division, Preservation Directorate, Discovery and Preservation Services of the Library of Congress. The primary duty stations are Capitol Hill, DC; Landover, MD; and Ft. Meade, MD. The position is non-supervisory and bargaining unit. The salary range reflects locality pay adjustments for the Washington, D.C., Metropolitan area. The job requires a driver's license, ability to lift up to 40 pounds, and a physical examination every three years. Applicants must have progressively responsible experience in materials handling, warehouse procedures, and computer technology. The Library of Congress is an equal opportunity employer, encouraging applications from women, minorities, and persons with disabilities. The position requires completion of a one-year probationary period and is part of the excepted service.

Supervisory Facilities Operations Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Architect of the Capitol is currently accepting applications for a Supervisory Facility Operations Specialist. The role involves strategic planning and overseeing operations of the Supreme Court’s Electrical & Elevator Branch, Grounds Branch, and Maintenance Branch. Key requirements include U.S. citizenship, passing a drug test, demonstrating job-related KSAs through resume and responses, and meeting specialized experience criteria. Specialized experience involves strategic planning for renovation and maintenance projects, surveillance of construction and maintenance operations, managing contract administration, and administrative/technical supervision of facility maintenance and repair work. A Bachelor's degree or higher, preferably in engineering, is highly desirable but not mandatory. The Architect of the Capitol offers a comprehensive benefits package including health insurance, retirement system, paid leave, life insurance, and more.

Attorney Advisor

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for an Attorney Advisor position in the Office of Judicial Integrity (OJI). OJI is responsible for leading and coordinating workplace conduct initiatives to ensure a positive work environment for all Judiciary employees. The role requires applicants to be active members of a state bar, possess a J.D. from an accredited law school, and have at least 3 years of post-J.D. experience. Specialized experience is needed in workplace conduct, investigations, training, and report writing. New employees must complete background checks, E-Verify, and a trial period. The position offers a comprehensive benefits package as part of a U.S. government career.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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