Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Strategic Account Manager (Hashicorp)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a senior sales role requiring extensive enterprise sales experience, strategic account management, and expertise in SaaS solutions. It outlines responsibilities including client relationship development, revenue generation, and market analysis, along with educational and technical qualifications.

Package Consultant-Salesforce

Company: IBM

Location: Mysore, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth. It highlights roles in Salesforce consulting, strategic leadership, and technical expertise, while outlining educational and skill requirements for the position.

Package Consultant-Commerce Transformation

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Consulting offers roles in hybrid cloud and AI solutions, emphasizing collaboration, innovation, and growth. Responsibilities include client support, strategic recommendations, and leveraging design thinking. Required skills include technical translation, adaptability, and data analysis.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes an HR Services Administrator role at IBM, focusing on recruiting, staffing, talent processes, and compliance. It outlines responsibilities such as attracting talent, partnering with managers, ensuring business controls, and potential team leadership duties.

Senior Accessibility Technical Lead

Company: IBM

Location: Dublin, IE

Posted Dec 15, 2025

The IBM Carbon Design System aims to provide reusable components for consistent digital experiences. The Senior Technical Lead role focuses on ensuring accessibility compliance and driving inclusive design practices across large-scale ecosystems.

Application Developer-Oracle Cloud UX Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves collaborating with global clients on hybrid cloud and AI solutions, working in innovation centers to deliver technical expertise. Responsibilities include solving complex business problems and implementing HCM Cloud projects with required technical skills.

Security Specialist - Operations Desk

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 15, 2025

This job description outlines the role of an IBM Security Operations Center SOC Analyst, detailing responsibilities such as providing IT security services, performing technical tasks, and collaborating with client teams. It specifies required qualifications, work hours, and preferred experience in technical and customer-facing roles.

Finance Manager

Company: ReFED

Location: USA

Posted Dec 15, 2025

ReFED is a US-based nonprofit dedicated to reducing food waste through evidence-based solutions and innovative tools. The Finance Manager role involves managing financial processes, grant reporting, and supporting organizational growth. The position emphasizes transparency, inclusivity, and alignment with ReFED's mission to create a sustainable food system. The company offers competitive compensation, professional development opportunities, and a flexible work environment.

Selection Specialist

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This text describes IBM's recruitment role emphasizing innovation, problem-solving, and collaboration. It highlights responsibilities like managing recruitment processes, sourcing candidates, and ensuring positive candidate experiences while showcasing the company's mission to drive technological advancements.

SAP Application Architect

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The job description outlines an SAP ABAP Architect role at IBM Consulting, focusing on technical design, collaboration with clients, and modernization projects. Required expertise includes SAP ABAP, BPA, and AI tools, with preferred experience in S4HANA and cloud technologies.

Application Developer-Microsoft Dynamics 365 Finance & Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working with global clients to enhance hybrid cloud and AI solutions using IBM's technology. It requires expertise in X++/C, technical design, and integration tools like REST/SOAP.

Recruiter

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a recruitment role requiring 24 years of experience in IT hiring, with responsibilities including full-cycle candidate management, collaboration with hiring managers, sourcing through multiple channels, and maintaining recruitment records. It specifies educational requirements, technical skills, and preferred experiences in volume/hiring initiatives.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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