Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Industry Consultant-Telecommunications

Company: IBM

Location: New Delhi, IN

Posted Dec 11, 2025

This text describes a senior consulting role at IBM with opportunities for professional growth, technical expertise in ETRM systems, and leadership responsibilities. It emphasizes collaboration with clients, strategic solution leadership, and team management within IBM's global delivery centers.

Senior DevOps Engineer

Company: IBM

Location: London, GB

Posted Dec 11, 2025

IBM CIC offers career growth, technical expertise, and innovative projects with benefits like training, flexible work, and a supportive culture.

Site Reliability Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes a Site Reliability Engineer role at IBM, emphasizing opportunities for career growth, innovation, and collaboration in developing cloud-native AI solutions. It outlines responsibilities like system architecture, incident response, and monitoring, along with required technical expertise in DevOps, cloud technologies, and automation tools.

SDET Fullstack

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

This job description outlines a role as an SDET for the Salesforce LAND Project at IBM Consulting, emphasizing agile delivery, test automation, and professional development opportunities. It highlights required technical skills, tools like WebdriverIO and Git, and collaboration with cross-functional teams. The position focuses on innovation, quality assurance, and career growth within a global client base.

Intern 2026: Software Engineer - Semiconductor

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

IBM Research emphasizes innovation and problem-solving in technology development, outlining responsibilities in chip design and requiring expertise in computer science, data science, and engineering disciplines.

Package Specialist-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 11, 2025

This role involves working in IBM's delivery centers to provide technical expertise for SAP SRM and MM modules. Responsibilities include project leadership, testing, and system implementation. Required qualifications include a bachelor's degree and 8+ years of SAP experience.

Procure to Pay Delivery Manager (Naga)

Company: IBM

Location: Naga City, PH

Posted Dec 11, 2025

The Procure to Pay P2P Operations Lead role involves managing procurement processes, leading teams, ensuring compliance, and optimizing workflows. It requires a bachelor's degree, leadership experience, and expertise in financial operations.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 11, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, requiring software development skills and a bachelor's degree. The position emphasizes innovation, stakeholder collaboration, and continuous learning within IBM's technology ecosystem.

Application Developer - Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 11, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and technical expertise. It outlines responsibilities involving full-stack development, DevOps practices, and cloud technologies, while highlighting required skills in languages like Golang, Python, and tools such as Kubernetes and Kafka.

Senior Software Engineer - HashiCorp Runtime/Consul

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a Senior Software Engineer role at IBM focusing on advanced Consul development, cloud-native solutions, and collaboration with cross-functional teams. It emphasizes technical leadership, innovation in distributed systems, and contributions to both community and enterprise offerings.

Stagiaire Développeur/euse Mobile H/F - IBM Client Innovation Center

Company: IBM

Location: Lille, FR

Posted Dec 11, 2025

The text describes IBM Client Innovation Center as a modern workplace offering high-level technical services, international collaboration opportunities, and innovative projects like Smarter Cities and Big Data platforms. It highlights team-based work, professional growth, and a multicultural environment with a focus on quality and technical expertise.

Head of SLED (State, Local & Education)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job posting highlights a leadership role in IBM's SLED practice, emphasizing growth opportunities, collaboration with clients, and innovation in solving complex problems. The position involves strategic leadership, business development, and operational excellence, with a focus on public sector and higher education clients. IBM's acquisition of Hakkoda and remote work flexibility are also mentioned.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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