Positive Customer Experience Jobs in Atlanta, GA

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Looking for Positive Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Atlanta, GA area.

Manager, Flight Software Engineering

Company: Hermeus

Location: Atlanta, GA

Posted Feb 02, 2025

Hermeus, an aerospace and defense technology company, is seeking a Manager of Flight Software Engineering. The role involves overseeing the software engineering function for high-speed aircraft, leading the design, development, and integration of software systems for safe and efficient operation. The ideal candidate should have a Bachelors or Masters degree in Computer Engineering or a related field, with 8+ years of experience in embedded flight software development, including at least 2 years in a leadership or principal technical role. Preferred qualifications include experience in a startup environment, aerospace safety standards, avionics systems, and hypersonic or commercial space sectors. The company is committed to equal opportunity and non-discrimination.

Associate Staff Consultant - Sales Talent Acquisition Specialist

Company: Nagarro

Location: Atlanta, GA

Posted Feb 02, 2025

The company is a global Digital Product Engineering firm with over 18,000 experts across 37 countries. They are currently seeking an experienced Recruiter specializing in sourcing and hiring sales professionals across the United States. The ideal candidate will have a proven track record in identifying, attracting, and hiring top sales talent. The role is a 6-month contract position with potential extension, hybrid (3 days a week in the Sandy Springs office). Key responsibilities include sourcing, screening, and maintaining a pipeline of qualified sales candidates, collaborating with hiring managers, conducting interviews, and managing the entire recruitment process. Qualifications include proven experience as a recruiter specializing in senior sales professionals, proficiency in sourcing techniques, experience with ATS and recruitment tools, strong communication skills, and ability to manage multiple tasks.

QA Engineer - GA - On Site

Company: PrismHR

Location: Atlanta, GA

Posted Feb 02, 2025

The Software Quality Assurance Engineer role involves ensuring the quality and reliability of payroll, tax, and compliance software. The successful candidate will manage multiple product initiatives, collaborate with cross-functional teams, and execute manual and automated testing. They should have a solid foundation in both manual and automated testing of SaaS-based applications, excellent communication skills, and a strong desire to learn current software development best practices. The role requires a minimum of 3 years of experience in HCM or related industries, proficiency in payroll taxes, and the ability to thrive in a fast-paced work environment.

Business Account Executive

Company: Spectrum

Location: Atlanta, GA

Posted Feb 02, 2025

The Business Account Executive role involves selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The AE is responsible for generating new customers and meeting sales goals through prospecting and selling bundled services. They develop and implement a Territory Plan to expand the customer base, maintain accurate sales records, and meet performance standards. The role requires a Bachelor's degree in business, marketing, or a related field, and preferred qualifications include outside sales experience and a proven sales history. The company offers a comprehensive benefits package and values diversity and equal opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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