Positive Customer Experience Jobs in Atlanta, GA

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Looking for Positive Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Atlanta, GA area.

Account Sales Representative

Company: Natera

Location: Atlanta, GA

Posted Feb 01, 2025

Natera, a global leader in cell-free DNA testing, is seeking an Account Sales Representative for its Women's Health sales team. The ASR will support Clinical Field Specialists in driving market adoption and business growth through direct sales to medical professionals. Key responsibilities include maintaining customer relationships, promoting quality client-patient relations, and adhering to company policies. The ideal candidate will have a Bachelor's degree, minimum 2 years of sales experience, and a background in medical or biological sciences. Natera offers competitive benefits, a diverse and inclusive workplace, and the opportunity to work in a startup environment. The OTE for the first year is $90,000-$100,000 USD.

Sales Support Specialist

Company: Ingram Content Group

Location: Atlanta, GA

Posted Jan 31, 2025

This job description outlines a role that provides administrative support to a print-on-demand sales team and clients, aiming to boost sales growth and meet sales objectives. The role involves client onboarding, facilitating communication across teams, identifying sales opportunities, and assisting in the implementation of sales strategies. The ideal candidate should have 3 years of sales experience, client management skills, and book industry experience. They should be sales-focused, have excellent communication skills, and be proficient in Microsoft Office and CRM tools. The role also involves travel, maintaining consistent attendance, and working in a fast-paced environment. Benefits include a competitive salary, generous holiday, life assurance, company pension scheme, sick pay scheme, continuous professional development, business casual dress code, free parking, hot drinks, snack and drink vending machines, gym membership, and corporate discounts.

Technical Support Associate_Mandarin Speaking

Company: Chowbus

Location: Atlanta, GA

Posted Feb 01, 2025

Chowbus, a well-funded food startup based in Chicago, is seeking a Technical Support Associate. The role involves installing and supporting restaurant technology, managing partnerships, and collaborating cross-functionally. Key responsibilities include configuring Chowbus products, resolving customer and restaurant inquiries, and optimizing business performance. The ideal candidate should be bilingual in English and Mandarin, have relevant experience, and preferably prior startup experience. A fair compensation package, benefits, and flexible PTO are offered.

Product Support Specialist I - Remote (FE)

Company: Xplor Technologies

Location: Atlanta, GA

Posted Feb 01, 2025

Xplor is a global technology company that provides cloud-based solutions to small and medium-sized businesses, enabling them to manage their operations efficiently. The company is currently seeking a Product Support Specialist for its Field Services vertical. The role involves handling customer inquiries, troubleshooting software issues, and improving technical documentation. The ideal candidate should have at least 2 years of related experience, proficiency in Microsoft Office, and strong communication skills. Xplor values simplicity, people-centric design, purposeful action, and community creation.

Guidehouse - Consultant - Financial Solutions, Payer Provider Consulting, application via RippleMatch

Company: RippleMatch

Location: Atlanta, GA

Posted Feb 01, 2025

Guidehouse is seeking an undergraduate or graduate student for a Consultant role in their Payer Provider Financial Solutions Area. The role involves client and project management, data analysis, solution implementation, and generating project results. The ideal candidate will have a degree in Business, Business Administration, Business Analytics, Economics, Finance, Health Administration, Health Informatics, or Health Management. Previous strategy consulting experience, healthcare provider or fellowship experience, and knowledge of Business Analytics software are preferred. The annual salary range is $54,300 - $81,500. Guidehouse offers a comprehensive total rewards package including medical insurance, retirement plan, and tuition reimbursement.

Channel Sales Executive

Company: Coro

Location: Atlanta, GA

Posted Feb 01, 2025

Coro, a rapidly growing cybersecurity company, is seeking a Channel Sales Executive (CSE) for a regional role in Georgia or North Carolina. The CSE will be responsible for hunting new leads, driving revenue growth, and collaborating with partner sales teams to effectively sell Coro solutions. The role is central to Coro's 100% channelled sales strategy and offers opportunities for professional growth. Coro, funded with $175M, provides a robust benefits package and a world-class product. The ideal candidate should have 3+ years of sales experience, preferably in cybersecurity or SaaS, and strong communication and relationship-building skills.

Key Account Sales Manager

Company: Ingram Content Group

Location: Atlanta, GA

Posted Jan 31, 2025

The job description outlines a role focused on maximizing new publisher acquisition and managing existing accounts to drive sales growth in print on demand services. Key responsibilities include managing a portfolio of publishers, proactively acquiring new business, building strong client relationships, collaborating with various teams, and providing performance reports. The ideal candidate should have 35 years of experience in sales or the book industry, strong interpersonal and negotiation skills, and proficiency in MS Office and CRM for sales forecasting. The role requires travel, extended periods of sitting, and effective use of a personal computer.

Manager, Sales Development Representative

Company: Onit

Location: Atlanta, GA

Posted Feb 01, 2025

Onit is a global leader in enterprise workflow solutions, offering services in legal compliance, sales, IT, HR, and finance. The company aims to transform best practices into smarter workflows and operational efficiencies. As a Manager of Sales Development, the role involves leading and managing a team of SDRs, developing strategies for lead generation, tracking performance, and identifying process improvements. The ideal candidate should have 3+ years of experience in SDR or sales, with at least 1 year in a leadership role. They should be results-driven, skilled in motivating SDRs, and proficient in CRM software and sales engagement tools.

Sr. Change Management Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 31, 2025

Esri is seeking a change management consultant with 5+ years of experience to help organizations achieve their geospatial objectives. The role involves partnering with Esri customers and account teams to develop change management solutions, ensuring projects meet objectives on time and on budget. Responsibilities include supporting exceptional design delivery, managing projects, and leveraging change management and workforce knowledge. The ideal candidate should have strong project management skills, creativity, analytical skills, and the ability to travel up to 40% of the time. Esri offers competitive total rewards, including health benefits, 401k programs, and opportunities for personal and professional growth. The base salary range is $73,320 - $114,400 USD.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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