Positive Customer Experience Jobs in Atlanta, GA

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Looking for Positive Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Atlanta, GA area.

Regional Marketer, Migraine (Southeast Region)

Company: Axsome Therapeutics, Inc.

Location: Atlanta, GA

Posted Jan 26, 2025

Axsome Therapeutics Inc is hiring a Regional Marketer for the Southeast Region. The role involves KOL engagement, brand strategy support, and speaker bureau management. The ideal candidate should have a Bachelor's degree, 8+ years of pharmaceutical industry experience, and expertise in thought leader engagement, ad boards, and speakers bureau. The position requires 50-75% travel and offers a competitive salary range of $160,000 - $190,000.

Franchisee Sales Manager

Company: Crunchtime

Location: Atlanta, GA

Posted Jan 26, 2025

Crunchtime, a leading platform for global restaurant brands, is seeking a Franchisee Sales Manager with extensive experience in B2B SaaS. The role involves leading a team of Account Executives to drive sales opportunities, manage pipelines, and provide accurate forecasts. The ideal candidate should have a proven track record in managing AE teams, negotiating large deals, and coaching team members. The company offers a competitive pay, flexible PTO, international travel opportunities, and a strong company culture.

Director of Customer Success

Company: Evident

Location: Atlanta, GA

Posted Jan 26, 2025

Evident, a VC-backed technology startup based in Atlanta, GA, is seeking a Director of Customer Success to lead their growing team. The role involves managing accounts, driving customer adoption and retention, and fostering a positive customer experience. The ideal candidate should have a BSBA degree, 5+ years of Customer Success or Account Management experience, and a proven track record in driving NDR growth. The company offers competitive benefits, including stock options, unlimited PTO, and a supportive work environment.

Software Engineer, Distributed Systems (Go and/or Rust)

Company: Cloudflare

Location: Atlanta, GA

Posted Jan 26, 2025

Cloudflare is a rapidly growing company seeking talented Distributed Systems Engineers to work on high-impact projects. The role involves building and operating software that powers millions of Internet properties worldwide. Desirable skills include protocol-level understanding, proficiency in multiple programming languages (bonus points for Go and Rust), strong systems-level programming skills, and experience with continuous integration and source control. The company offers competitive compensation, equity participation, and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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