Positive Customer Experience Jobs in New York City, NY

1,666,203 open positions · Updated daily

Looking for Positive Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the New York City, NY area.

Electrician - Building & Grounds/Facilities Management and Planning

Company: The City University of New York (CUNY)

Location: New York, NY

Posted Jun 28, 2025

At least three years of full-time satisfactory experience as an electrician acquired within the last fifteen years and sufficient satisfactory experience as an…

View Details Apply on SimplyHired

Internal Communications Associate Manager, Content & Channel Strategy

Company: Guardian Life Insurance Company

Location: New York, NY

Posted Jun 28, 2025

Bachelor's degree in Communications, Marketing, Journalism, or a related field. Exceptional written and interpersonal communication skills are a must, and the…

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Technical Business Analyst (Leveraged Finance)

Company: Santander Holdings USA Inc

Location: New York, NY

Posted Jun 28, 2025

Executes technical plans, system analysis, detailed design specifications, development, unit and component testing. Basic knowledge in development tools.

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Neuromuscular Division Chief at RWJMS

Company: RWJBarnabas Health

Location: New Brunswick, New Jersey

Posted Jun 29, 2025

View Details Apply on healthecareers.com

Carpenter

Company: FIRE DEPARTMENT

Location: Queens, NY

Posted Jun 28, 2025

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

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HVAC Refrigeration Service Technician

Company: Nextech

Location: Long Island, NY

Posted Jun 28, 2025

EPA certification and a valid driver’s license. Diagnose and repair HVAC/R systems, including electrical, mechanical, and electronic components.

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Retail Carpenter Associate

Company: IKEA

Location: Brooklyn, NY

Posted Jun 27, 2025

License and/or certification in carpentry preferred (OSHA 10 & OSHA 30 certification). Generous paid time off, holiday and sick time WiselyPay – get earned…

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Pulmonology - Physician - Staten Island, NY

Company: Mount Sinai Health System

Location: Staten Island, New York

Posted Jun 29, 2025

View Details Apply on healthecareers.com
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CNM Role at Mount St. Mary's Hospital, Lewiston, NY

Company: Catholic Health System

Location: Lewiston, New York

Posted Jun 29, 2025

View Details Apply on healthecareers.com

Salesforce - Commerce Cloud B2B Functional - Senior Consultant

Company: Deloitte

Location: New York, NY

Posted Jun 28, 2025

You'll help clients define their eCommerce requirements by leading and facilitating workingsessions to gain an understanding of the client's current state…

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Swatch Part Time Sales Associate - Times Square (NY)

Company: The Swatch Group (U.S.) Inc.

Location: New York, NY

Posted Jun 27, 2025

As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and…

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CONFERENCE OFFICER

Company: HRA/DEPT OF SOCIAL SERVICES

Location: Brooklyn, NY

Posted Jun 28, 2025

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one…

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Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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