Positive Customer Experience Jobs in Other US Location

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Looking for Positive Customer Experience jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Other US Location area.

Scrum Expert

Company: MassMutual India

Location: Other US Location

Posted Jan 25, 2025

MassMutual India, a company with a history dating back to 1851, is seeking a Scrum Expert to join their Laser Squad team. The company values diversity, inclusion, and empowering employees to reach their professional and personal goals. The Scrum Expert will be responsible for delivering high-quality technology solutions, demonstrating accountability, agility, and inclusivity. The role requires a minimum of 5 years of experience in a Scrum Expert role, strong communication skills, and the ability to coach and mentor the team. MassMutual offers a strong, stable, and ethical business environment with industry-leading pay and benefits.

Senior Associate, Fraud Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Fraud Strategy Analyst for their Toronto office. The role involves developing defenses and policies to mitigate fraud losses while balancing the impact on the customer experience. The successful candidate will deep dive into data, investigate emerging fraud trends, and implement strategies to prevent fraudulent behavior. They will also have the opportunity to work on diverse projects and contribute to a safe and secure customer experience. The role requires 25 years of experience with analytical skills, a bachelor's degree, and the ability to collaborate effectively. Preferred qualifications include experience in fraud strategy analytics and coding skills. Capital One offers a hybrid work environment, comprehensive benefits, and opportunities for professional development.

Lead, Technology Delivery

Company: MassMutual India

Location: Other US Location

Posted Jan 25, 2025

MassMutual India is seeking a seasoned software engineering leader with 8+ years of experience in designing and implementing complex solutions. The role involves leading multiple scrum teams, providing technical expertise, and ensuring software engineering excellence. The candidate should have a strong background in Java Web applications, RESTful Services, JMS, Spring Framework, and AWS Microservices. They should also have experience in API Management Suite Plus and generating technical documentation. MassMutual values diversity, inclusion, and empowers employees to reach their professional and personal goals. The company offers industry-leading pay and benefits, and is a Great Place to Work® certified and India's Best Workplaces in BFSI 2023.

Staff Systems Engineer (Remote/Flexible)

Company: Insulet

Location: Other US Location

Posted Jan 25, 2025

Insulet, a company founded in 2000, is seeking a highly motivated Staff Systems Engineer to join their expanding team. The company is dedicated to improving the lives of diabetes patients with innovative, wearable, waterproof, and lifestyle-accommodating technology. The Staff Systems Engineer will lead systems engineering activities in new product development, serve as a technical lead, and contribute to system definition tasks. The ideal candidate should have experience in Model-Based Systems Engineering (MBSE), medical device experience, and a degree in Systems Engineering, Electrical Engineering, Mechanical Engineering, Computer Science, or Biomedical Engineering. The position offers a competitive salary range and remote work options.

Partner Marketing Manager, LATAM

Company: Qualtrics

Location: Other US Location

Posted Jan 25, 2025

Qualtrics is seeking a Partner Marketing Manager for the LATAM region to drive commercial impact through targeted marketing initiatives with ecosystem partners. The role involves developing and implementing marketing strategies to build and accelerate pipeline in the region. The ideal candidate should have a deep understanding of the Latin American business ecosystem and technology market, strong knowledge of channel marketing programs, and proven ability to develop localized marketing programs. The role offers growth opportunities, a dynamic work environment, and the chance to work with cutting-edge experience management technology.

Client Services Coordinator II

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description involves organizing and processing quote requests, client samples, and reports. The role also includes communicating project schedules, contributing to program team efforts, and adhering to UL Solutions' Code of Conduct. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services, along with software products and advisory offerings. They support customers in innovating, launching new products, navigating global markets, and growing sustainably.

Partnerships Manager

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One is seeking a Partnerships Manager for a high-performance team focused on driving success in a large co-brand credit card partnership. The role involves managing the day-to-day relationship, owning the roadmap and strategy, and ensuring compliance with the control framework. The ideal candidate will have experience in qualitative and quantitative analysis, strong presentation skills, and the ability to work in a high-pressure environment. The position offers a competitive salary, career progression, and a range of benefits, including a pension scheme, generous holiday entitlement, and private medical insurance. Capital One values diversity and inclusivity, and the company is committed to providing a supportive work environment.

Senior Associate, Underwriting & Valuations Strategy Analyst

Company: Capital One

Location: Other US Location

Posted Jan 25, 2025

Capital One Canada is seeking a Senior Associate Underwriting & Valuations Strategy Analyst. The role involves deep data analysis, strategy development, and collaboration with various teams. The company offers a hybrid work environment, comprehensive training, and opportunities for growth. Basic qualifications include 25 years of analytical experience, a bachelor's degree, team collaboration skills, and proficiency in SQL, Python, and data visualization tools. Preferred qualifications include underwriting and valuations experience.

Consultant, Cash (Level 1)

Company: Standard Bank Group

Location: Other US Location

Posted Jan 25, 2025

Standard Bank Group is a leading African-focused financial services group, offering a variety of career-enhancing opportunities and the chance to work alongside talented professionals. The company is passionate about creating growth in Africa and bringing meaningful value to clients and communities. The job description involves managing demand from walk-in customers for card and cash-related matters, requiring extensive branch banking experience and a thorough understanding of the bank's policies and procedures. The role demands proficiency in managing bulk cash transactions, ATM operations, and legal aspects of cash handling. Behavioral and technical competencies are also required.

Senior Technical Consultant

Company: Aptos Retail

Location: Other US Location

Posted Jan 25, 2025

Aptos is seeking a Technical Consultant with expertise in SQL, data integration, and cloud platforms. The role involves working with customers to assist with data integration and implementation activities, designing and developing data integration processes, and collaborating with various teams. Aptos offers a competitive total rewards package and an inclusive culture. The ideal candidate is a big picture thinker with a quality orientation, resourcefulness, and excellent relationship-building skills.

Project Engineer (Appliance)

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description outlines a role that involves project management, client communication, technical assistance, and coordination of laboratory activities. The role requires a university degree in a relevant field and several years of experience in R&D, manufacturing, or testing and certification. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves ensuring product safety, innovation, and business growth, with opportunities for continuous improvement and professional development.

Engineer Project Associate

Company: UL Solutions

Location: Other US Location

Posted Jan 25, 2025

The job description outlines a role that involves determining project scope, developing investigation plans, and communicating with clients to explain benefits and resolve issues. The role requires a degree in engineering or related field, experience in product safety standards, and strong English and Mandarin skills. The company, UL Solutions, is a global leader in applied safety science, offering testing, inspection, and certification services. The role involves working with smart appliances, protecting them from cyberattacks, and checking incompatibility in smart devices. The company culture encourages collaboration and innovation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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