Positive Customer Experience Jobs in Remote

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Looking for Positive Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Remote area.

Mid-Level Java Engineer

Company: Vigil

Location: Remote

Posted Jan 30, 2025

The job posting is for a MidLevel Java engineer position in Portugal or Brazil. The role involves creating and maintaining microservices for a new payments solution, collaborating with various team members, and participating in Agile Scrum processes. The ideal candidate should have 4+ years of Java development experience, proficiency in Java 11+, Spring framework, SQL, JPA/Hibernate, RESTful web services, and Maven. Knowledge of Kafka, CI tools, and Agile development is also required. The company offers a collegial environment, ongoing training, and the possibility of travel.

Contracts Manager

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 30, 2025

Senior Account Executive 2

Company: Equinix, Inc

Location: Mumbai, India / Remote

Posted Jan 30, 2025

Senior AI Product Engineer, Backend

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to improve AI applications. The Backend Engineering team builds scalable distributed services, primarily in Go, Python, Java, and TypeScript. The role involves writing maintainable, scalable, and performant backend code, building high-volume analytics systems, designing APIs for ML and LLM workflows, and collaborating with product design and customer engineering teams. The ideal candidate has 5+ years of experience with high-performance backend systems, strong experience in Go, Python, TypeScript, Node.js, Java, or similar languages, and a keen interest in the AI and LLM ecosystem. Bonus points for experience with distributed stream processing, OLAP systems, system observability tooling, and Machine Learning/Data Science.

AI Product Engineer, New Grad

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize, a leading AI observability and evaluation platform, is seeking exceptionally motivated new graduates for an entry-level position. The role involves working on complex technical challenges, such as computing model evaluation metrics, creating AI agents, and building systems that handle millions of annotations per second. The company offers world-class mentorship, opportunities for career acceleration, and a competitive compensation package. Arize is committed to making AI work for people and promoting responsible AI practices.

GenAI Creative Workflow Architect

Company: Runway

Location: Remote

Posted Jan 30, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible, controllable, and empowering for creatives. They are seeking a creative and commercially-minded individual with expertise in GenAI tools to join their dynamic team. The role involves crafting content, leading demonstrations, and serving as a product expert for pre and post-sales conversations. The ideal candidate should have experience creating content using GenAI tools, a passion for experimentation, and the ability to thrive in a fast-paced environment. Runway is committed to diversity and equal opportunity, offering a salary range of $150,000 to $200,000.

Artificial Intelligence (AI) Engineer

Company: Seekr Technologies

Location: Remote

Posted Jan 30, 2025

Seekr, an AI company, is seeking a Machine Learning Engineer to develop, deploy, and manage machine learning models for various applications. The role involves designing and implementing algorithms, managing data pipelines, and conducting research on cutting-edge technologies. The company offers a competitive salary, remote work, and opportunities for professional development. Qualifications include a graduate degree in Computer Science, strong problem-solving skills, and experience with machine learning tools and distributed data technologies.

Reliability Engineering Manager

Company: GE Vernova

Location: Williamsport, PA / Remote

Posted Jan 30, 2025

Senior CRM Manager (Monetization)

Company: Palta

Location: Remote

Posted Jan 30, 2025

Palta, a tech platform with over 60 million monthly active users, is expanding its portfolio with successful apps like Flo and Simple. Simple, a nutrition and wellness app, has over 15 million users and 100 year-over-year revenue growth. Palta is developing a new AI product for health improvement. They are hiring a Senior CRM Manager with a strong monetization mindset to lead CRM-driven projects, optimize lifecycle journeys, and drive revenue growth. The role offers a competitive salary, stock options, and a premium Palta Family subscription package.

Senior AI Product Engineer - Fullstack

Company: Arize AI

Location: Remote

Posted Jan 30, 2025

Arize is a leading AI observability and evaluation platform, offering a world-class software solution to help AI teams improve their applications. The Fullstack Engineering team builds scalable services and intuitive frontend applications using TypeScript, Python, and Go. The role involves writing maintainable code, designing APIs, building reusable React components, researching visualization algorithms, collaborating with product design and customer engineering teams, and contributing to in-house AI agents. The ideal candidate has 5+ years of frontend experience, preferably in React and TypeScript, with a strong interest in AI and ML. Bonus points for experience with GraphQL, ML analytics, or working with large language models. The estimated annual salary is between $125,000 and $225,000, plus a competitive equity package. Arize is a remote-first company with offices in New York City and the San Francisco Bay Area, offering a comprehensive benefits package and a focus on diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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