Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Software Engineer - Compute

Company: Vercel

Location: USA

Posted Nov 12, 2025

The role involves managing a fleet of clusters running hundreds of instances across various regions. The team builds a platform that powers compute at Vercel, providing primitives to run builds, serverless functions, middleware, edge functions, secure compute, and sandboxes. The ideal candidate has 5+ years of software engineering experience, preferably with Golang, and extensive experience with containers, virtual machines, Linux, and distributed systems. The role offers a great compensation package, inclusive healthcare, learning and growth opportunities, flexible time off, and a WFH budget.

Senior Brand Designer

Company: Webflow

Location: USA

Posted Nov 12, 2025

Webflow is a platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. They are seeking a Senior Brand Designer to shape and scale their brand across campaigns, events, and experiences. The role focuses on brand design excellence, building visual identity systems, and creating high-impact campaign assets.

Product Manager - Sites

Company: Figma

Location: USA

Posted Nov 12, 2025

Figma Sites is a new product in public beta that helps creators turn designs into websites without plugins or code. The company is looking for a Product Manager to lead the next chapter of Figma Sites, collaborating with engineering, design, and research to deliver seamless publishing experiences and shape the future of design to product.

Senior Engineering Manager - Core Sync

Company: Dropbox

Location: USA

Posted Nov 12, 2025

Dropbox seeks a Senior Engineering Manager to lead a team of engineers, focusing on modernizing their Sync platform and driving innovation. The role involves managing up to 25 engineers, collaborating with Product Managers, and ensuring high-quality execution of critical business objectives.

Account Executive - SMB

Company: Sprout Social

Location: USA

Posted Nov 12, 2025

Sprout Social is hiring an Account Executive SMB to join their Sales & Success team. The role involves executing the sales process, closing new business, and meeting activity, pipeline, and new business metrics. The company offers a supportive environment for career growth, with opportunities to work with top brands and design one's own career path.

Staff Service Designer

Company: Apollo.io

Location: USA

Posted Nov 12, 2025

Apollo is hiring a Staff Service Designer to lead complex cross-functional service initiatives and define end-to-end experiences across products, systems, and teams. The role requires 8+ years of UX or product design experience, with a focus on service or systems design. The ideal candidate will have strong systems thinking, expertise with service design artifacts, and the ability to lead cross-functional initiatives.

Growth Marketing Manager

Company: Cyderes

Location: USA

Posted Nov 12, 2025

Cyderes is a cybersecurity company that helps organizations be everyday ready for threats. They specialize in building practical IAM exposure management and risk programs, stopping active threats fast with MDR that works with existing security tools, augmented by AI and driven by seasoned operators. They are hiring a Growth Marketing Manager to own and optimize inbound and outbound marketing channels that drive qualified pipeline for Cyderes.

Strategic Account Executive

Company: GitLab

Location: USA

Posted Nov 12, 2025

The role is a Strategic Account Executive for GitLab's Northeast region, focusing on enterprise accounts in New York or Boston. The candidate should have experience in enterprise sales, software development lifecycle, and infrastructure modernization. The role involves driving strategic growth, building partnerships, and shaping the future of software development.

Deal Desk Manager

Company: Bishop Fox

Location: USA

Posted Nov 12, 2025

Bishop Fox is a leading authority in offensive security, providing solutions such as continuous penetration testing, red teaming, and attack surface management. They are hiring a Deal Desk Manager to oversee RFPs, security questionnaires, and deal desk operations, ensuring alignment with company policies and industry best practices. The role requires expertise in RFP tools, Salesforce, finance, and deal desk procedures.

Senior Data Scientist - Accounting

Company: Mercury

Location: USA

Posted Nov 12, 2025

Mercury is seeking a Data Scientist to help build their analytics engine for financial and accounting workflows. The role involves partnering with product and engineering teams, designing experiments, analyzing data, and developing ML/AI solutions to streamline financial processes. The ideal candidate has 3-5 years of experience in product analytics or data science, expertise in financial workflows, and proficiency in SQL and Python.

Sales Development Representative

Company: Guidebook

Location: USA

Posted Nov 12, 2025

Guidebook is an event management software company that helps organizations create mobile apps for events, conferences, and other gatherings. The company is seeking a self-starting Sales Development Representative to generate new business opportunities. The role involves outbound sales, lead generation, and working with a global team. Guidebook offers competitive compensation, benefits, and a positive company culture.

Senior Software Engineer - Data Infrastructure

Company: Webflow

Location: USA

Posted Nov 12, 2025

This text describes a Senior Software Engineer Data Infrastructure role at Webflow, highlighting responsibilities involving data systems, cloud infrastructure, and collaboration with teams. It outlines compensation ranges, benefits like equity ownership and healthcare, and company culture emphasizing inclusivity and innovation. The posting also includes information about work flexibility and career development opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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