Positive Customer Experience Jobs in USA

575,296 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Copywriter - Creative

Company: Wealthfront

Location: USA

Posted Feb 03, 2025

Wealthfront is seeking an experienced Senior Copywriter to join their Creative Team. The role involves creating engaging and strategic content to bring the brand's promise to life. The ideal candidate should have a passion for storytelling, strong grammatical skills, and experience in adapting messaging across various media. The position offers a competitive salary, benefits, and the opportunity to make a meaningful impact in the financial services industry.

Sales Engineer

Company: JustAnswer

Location: USA

Posted Feb 03, 2025

JustAnswer, a San Francisco-based company founded in 2003, is seeking a motivated and skilled Sales Engineer to join their dynamic team. The role involves working closely with enterprise clients to implement AI and Expert APIs, providing technical guidance, and ensuring smooth integration. The ideal candidate should have a Bachelor's degree in Computer Science, Engineering, or a related field, and proven experience in API integration, B2B Enterprise Platforms, or B2B AI Platforms. Familiarity with programming languages like Python and C, strong understanding of API standards, and practical experience in designing Generative AI solutions are required. Excellent communication skills and the ability to convey technical concepts to non-technical stakeholders are also essential. The company offers a fully remote work environment, competitive pay, and various benefits, including health insurance, retirement plans, and flexible time off.

Project Manager II

Company: Myriad360

Location: USA

Posted Feb 03, 2025

The job posting is for a highly experienced Project Manager to join a growing Portfolio Management team. The role involves leading and managing projects within a larger program, ensuring alignment with strategic objectives, and delivering significant business value. The ideal candidate should have PMP certification, at least 5 years of project management experience, and proficiency in project management software. They should also possess strong leadership, communication, and organizational skills, and be able to work independently and collaboratively. The company values empathy, big-picture thinking, and clear communication, and offers benefits such as unlimited PTO, paid parental leave, and a transparent culture.

Senior Security Operations Analyst

Company: Alma

Location: USA

Posted Feb 03, 2025

Alma is seeking a Senior Security Operations Analyst with 4+ years of experience in web technologies and information security. The ideal candidate will defend against cybersecurity incidents, validate and maintain incident response plans, conduct network monitoring, and research emerging threats. They should have CISSP certification, experience managing incidents, and knowledge of AWS security tools. The role offers a competitive salary band of $145,000 - $175,000, comprehensive benefits, and a remote-first company culture.

Claims Specialist I

Company: Grow Therapy

Location: USA

Posted Feb 03, 2025

The Claims Specialist role involves researching and resolving denied claims, making outbound calls to insurance carriers, resubmitting claims with errors, drafting appeals, ensuring patient data accuracy, and prioritizing workflows. The ideal candidate is process-driven, highly organized, adaptable, healthcare experienced, a team player, and tech-savvy. At least 2 years of experience in Medical Billing or a healthcare setting is required.

Project Manager II

Company: Myriad360

Location: USA

Posted Feb 03, 2025

The job posting is for a highly experienced Project Manager to join a growing Portfolio Management team. The role involves leading and managing projects within a larger program, ensuring alignment with strategic objectives, and delivering significant business value. The ideal candidate should have active PMP certification, a minimum of 5 years of project management experience, and proficiency in project management software. They should also possess strong leadership, communication, organizational, analytical, and problem-solving skills. The company values empathy, big-picture thinking, clear communication, and a commitment to diversity and inclusion.

Senior Product Marketing Manager - Operations

Company: Dropbox

Location: USA

Posted Feb 03, 2025

The Senior Manager PMM Operations role is a crucial position within the Product Marketing team, focusing on enhancing operational effectiveness, particularly in launch operations. The role involves leading operational frameworks for gotomarket launches, developing company-wide launch playbooks, and overseeing scalable processes. The individual will also work on strategic planning, prioritization, program and process optimization, performance metrics, cross-functional enablement, and communication excellence. The ideal candidate should have 5+ years of relevant experience, 3+ years of product launch experience, exceptional communication skills, and a proven ability to manage multiple priorities in fast-paced environments.

Senior Manager - IT Corporate Data & Analytics

Company: Anaplan

Location: USA

Posted Feb 03, 2025

The Senior Manager IT Corporate Data Analytics will build and lead a team of IT business data and process analysts. This role involves designing and maintaining scalable data analytics processes and reporting tools for Anaplan's IT departments. The team will support corporate functions across 3 global regions, driving data-driven operational and business KPIs. The ideal candidate is a high-energy, outgoing, and positive leader with a passion for identifying, learning, and reporting on new metrics and business processes. They should be a diplomat with excellent communication skills, capable of building relationships with IT leaders and corporate business partners. The role also involves managing ServiceNow's IT Asset Mgmt and IT Operations Mgmt rollouts, and the candidate should have 4+ years of experience in analytics, business intelligence, or data engineering. They should be proficient in SQL, data visualization tools, and presenting to senior management.

Lead Security Engineer

Company: Curai

Location: USA

Posted Feb 03, 2025

Curai Health, an AI-powered virtual clinic, is seeking a Lead Security Engineer to maintain infrastructure and operational security controls, lead initiatives for new security frameworks, and conduct regular security assessments. The ideal candidate should have 5+ years of experience in a similar role, a passion for improving infrastructure security, and experience with AWS security tools. Curai Health offers competitive compensation, wellness benefits, and a mission-driven culture.

Senior Lead Business Systems Analyst

Company: Workiva

Location: USA

Posted Feb 03, 2025

The job posting is for a Senior Lead Business Systems Analyst specializing in GTM GoToMarket Systems at Workiva. The role involves driving transformation and innovation across sales processes, collaborating with senior stakeholders, and defining and implementing solutions that align with growth objectives. The ideal candidate will have a Bachelor's degree with 8+ years of experience, preferably in SaaS and Salesforce consulting. They should have expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud, and demonstrate strategic leadership, problem-solving, and collaboration skills. The role offers a competitive salary range, a discretionary bonus, restricted stock units, a 401k match, and comprehensive benefits. Workiva is an Equal Employment Opportunity and Affirmative Action Employer.

Senior Software Engineer - Innovation

Company: Eventbrite, Inc.

Location: USA

Posted Feb 03, 2025

Eventbrite is rapidly growing and seeks a Senior Software Engineer for its Innovation Team. The role involves prototyping, experimenting, and iterating on new ideas to drive innovation for the global platform. The team explores AI and ML technologies, prototypes new products, and features rapidly. The ideal candidate should have 4+ years of experience in cross-functional agile engineering teams, strong interpersonal skills, a solid technical background, and experience with AWS, Azure, or Google Cloud Services.

FedRAMP Senior Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Feb 03, 2025

ScienceLogic is seeking a FedRAMP Senior Site Reliability Engineer with extensive experience in cloud operations and SRE discipline. The role involves enhancing SaaS infrastructure security protocols, collaborating across the organization, and leading design reviews for secure systems. The ideal candidate should have 10+ years of SRE or cloud operations experience, a proven track record in operating production SaaS environments, and skills in automation, scripting, and networking. Benefits include comprehensive medical plans, 401k match, flexible PTO, and opportunities for learning and development.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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