Positive Customer Experience Jobs in USA

575,296 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Senior Product Marketing Manager - IT Solutions

Company: Dropbox

Location: USA

Posted Jan 31, 2025

The job description is for a Solutions Marketing Manager targeting the IT persona. The role involves understanding IT decision-makers' challenges and goals, crafting solutions-based messaging, and empowering sales teams with tools and insights. The ideal candidate should have 5+ years of experience in product marketing, IT buyer persona expertise, proven GTM strategy development, strong communication and collaboration skills, and experience in creating sales enablement materials. Familiarity with AI-driven solutions or SaaS tools targeting IT professionals is preferred.

Senior Business Systems Analyst, Legal Operations

Company: HubSpot

Location: USA

Posted Jan 31, 2025

HubSpot's Legal and Compliance team is seeking a Senior Business Systems Analyst to drive operational excellence and technology roadmap for scaling pain points. The role involves implementing core technologies, improving processes, leveraging data for decision-making, and collaborating with various teams. The ideal candidate should have expertise in CLM systems, document operations, and enterprise service management tools, with a strong understanding of SQL and data. They should thrive in a fast-paced setting, have excellent communication skills, and be passionate about collaboration and effective communication. The cash compensation range is $115,400 - $184,600 annually.

Senior Software Engineer, Integrated Knowledge Management

Company: Airbnb

Location: USA

Posted Jan 31, 2025

Airbnb is seeking a Senior Software Engineer for the Integrated Knowledge Management team. The role involves developing solutions to scale and optimize content and knowledge indexing, retrieval, and ranking across all of Airbnb. The engineer will collaborate with various teams to design and build end-to-end product solutions to improve Airbnb's customer service experience. The ideal candidate should have 5+ years of industry engineering experience, a degree in CS or a related field, and expertise in leveraging OpenSearch, Elasticsearch, or similar technologies for content indexing, retrieval, and ranking applications. Proficiency in backend JVM languages and experience in building high-performance, scalable, and fault-tolerant backend systems are required. Bonus points for understanding of ML search and retrieval models and industry experience in building end-to-end Machine Learning products.

R&D Scientist/Manager - Hair Biology

Company: Nutrafol

Location: USA

Posted Jan 31, 2025

Nutrafol is looking for a PhD-preferred scientific expert in hair and skin biology to join their R&D Innovation team. The role involves designing and leading preclinical hair biology research programs, managing research collaborations, and communicating scientific findings. The ideal candidate should have expertise in pigmentation modulation, exosomes, biomarkers, and preclinical in vitro and ex vivo models. They should be a creative problem solver, highly organized, and proactive, with a strong track record in research and project management. Responsibilities include building and leading research projects, coordinating with external partners, managing data, and maintaining effective relationships across functions.

Google Cloud Security Architect

Company: GuidePoint Security

Location: USA

Posted Jan 31, 2025

The Google Cloud Security Architect is responsible for designing, implementing, and securing customers' Google Cloud and Google Cloud SecOps infrastructure. This role involves developing cloud strategies, architecting cloud solutions, and ensuring the security, scalability, and reliability of a Google Cloud and Google Cloud SecOps environment. The individual will operate primarily in a remote customer-facing role, integrating cloud technologies into existing or new environments while providing expertise in cloud computing to drive business efficiency and innovation. Responsibilities include evaluating existing cloud infrastructure, recommending improvements, and implementing Google Cloud and Google Cloud SecOps best practices. The candidate will work with infrastructure team members to provide secure configurations within the Google Cloud and Google Cloud SecOps infrastructure.

Operations & Creator Success Coordinator

Company: Kickstarter PBC

Location: USA

Posted Jan 31, 2025

Kickstarter is looking for an Operations and Creator Success Coordinator to join their Performance team. The role involves managing creative development processes, overseeing asset briefing and approval workflows, and providing high-touch creator support. The ideal candidate should have 12 years of professional experience, excellent communication skills, and a keen eye for detail. They should also be able to empathize with creators and consider the broader impacts of their work. The role involves working collaboratively, participating in team discussions, and continuously optimizing operational processes.

Senior Manager, Corporate and Technical Accounting

Company: Coursera

Location: USA

Posted Jan 31, 2025

Coursera is seeking a highly motivated professional with strong technical accounting experience to oversee the global monthly closing process, manage a high-performing accounting team, and collaborate with various business partners. The role requires a deep working knowledge of US GAAP, prior experience managing teams, and proficiency in NetSuite or other major ERP. The targeted hiring base salary range is between $149,000 and $158,000.

AI Web Search Evaluator - English (United States)

Company: Welo Data

Location: USA

Posted Jan 31, 2025

This job posting is for a remote, part-time position as a Search Quality Rater. The role involves evaluating and rating the effectiveness of search engine results, providing insights on relevance and quality, and offering feedback to improve algorithm performance. The ideal candidate should be familiar with online search engines, enjoy researching topics online, and have a strong understanding of pop culture in the US. The position offers a competitive pay rate of $1450 per hour, flexible hours, and potential for extension. Benefits include medical, dental, vision insurance, HSA, life insurance, accident critical illness hospital indemnity insurance, and a 401k retirement plan. The role is currently hiring in several US states and requires fluency in English, a reliable computer system, and internet connection. The official title of the position is Search Quality Rater.

Commercial Counsel

Company: Stripe

Location: USA

Posted Jan 31, 2025

Stripe, a global technology company, is seeking an exceptional transactional lawyer to join their commercial legal team in North America. The role involves supporting the AMER Sales team, working closely with Product Legal, and contributing to the build-out of Stripe's commercial legal infrastructure. The ideal candidate is intellectually curious, a self-starter, a clear communicator, a natural collaborator, and has relevant legal experience. Preferred qualifications include experience in payment or fintech industries, inhouse experience advising high growth companies, and working knowledge of data protection laws.

Senior Product Manager, Creator Engagement

Company: Teachable

Location: USA

Posted Jan 31, 2025

The Creator Engagement team at Teachable is seeking a Senior Product Manager to define and execute the strategy for features and experiences that empower schools to engage deeply with their students. The role involves creating tools and systems that enhance content capabilities, learning experiences, and knowledge progression. The ideal candidate will have 5+ years of product management experience, be data-informed, and have a track record of building high-quality products with design and engineering teams. The role offers a competitive compensation package and a remote-first culture.

Product Manager IV

Company: Kueski

Location: USA

Posted Jan 31, 2025

Kueski is a leading buy now pay later and online consumer credit platform in Latin America, recognized for its innovative financial services. The company was the first to introduce BNPL on Amazon Mexico and was named the top BNPL platform by Fintech Breakthrough in 2023. Kueski also ranks as one of Mexico's most ethical companies and one of the Best Companies for Female Talent. The company culture is geared towards innovation, collaboration, and impact, fostering a strong diverse and inclusive environment. The role of a Product Manager IV at Kueski involves overseeing the entire product lifecycle, from conceptualization to launch, and requires a blend of technical knowledge, business acumen, and leadership skills. Key responsibilities include market analysis, product vision and strategy, roadmap planning, feature definition, cross-functional leadership, project management, performance monitoring, customer engagement, stakeholder communication, and team development.

Strategic Account Executive, Federal Health

Company: Databricks

Location: USA

Posted Jan 31, 2025

The job posting is for a Strategic Enterprise Account Executive Federal Health role at Databricks. The successful candidate will be responsible for driving sales of Databricks within the Federal Civilian segment, managing complex sales cycles, closing net new accounts, and expanding existing ones. They will also be expected to exceed activity pipeline and revenue targets, promote Databricks' enterprise cloud data platform, and ensure 100% customer satisfaction. The ideal candidate should have 7+ years of field sales experience within the Federal Healthcare space, a background in big data, cloud, or SaaS sales, and a track record of delivering business value to customers.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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