Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Cloud FinOps Consultant

Company: Bluemantis

Location: USA

Posted Dec 05, 2024

Blue Mantis is seeking a highly skilled and experienced Cloud FinOps Consultant to join their industry-leading FinOps consulting practice. The role involves delivering FinOps services to customers, supporting engagements, influencing the direction and strategy of the FinOps consulting practice, and ensuring exceptional value to clients. The ideal candidate should have a deep understanding of cloud financial management and experience leading FinOps practices or providing top-tier FinOps consulting.

Customer Service Associate

Company: Conduent HR Services, LLC

Location: USA

Posted Dec 04, 2024

This is a remote call center representative position with a benefits administration services team. The role involves providing customer service, handling pension and financial benefits inquiries, and maintaining accurate records. The position offers a $1600 per hour pay rate after training, full benefits, and a full-time schedule. The requirements include a high school diploma, 18 years of age, criminal background check, previous customer service experience, proficiency in MS Office and keyboarding, and the ability to work an 8-hour shift between 8am-10pm EST Monday-Friday.

IT Lead

Company: Command Holdings

Location: USA

Posted Dec 04, 2024

CeLeen, an operating firm of Command Holdings, is seeking an Acting IT Lead to support their contract with the USAIDs Office of Transition Initiatives. The role focuses on strategic alignment between business needs and IT systems, providing leadership and coordination for the IT team. The ideal candidate should have strong management and communication skills, understanding of IT systems and agile processes, and the ability to lead a multidisciplinary team.

LPC Resident in Counseling

Company: Thriveworks

Location: USA

Posted Dec 04, 2024

Thriveworks Counseling is seeking individuals pursuing Virginia State Licensure as a LPC in Virginia. They are a clinician-founded national private practice group with locations in 48 states. Their mission is to help people live happy and successful lives, with a focus on client accessibility, integrity, and quality care. They offer full-time availability, 30 hours/week, 25 client visits with 5 hours administrative time, and flexibility in work schedule. They provide free group and individual clinical supervision, a W2 employment model with guaranteed pay, annual pay increases, and additional bonus opportunities. They offer benefits such as group health, dental, and vision, disability, life, and liability insurance, options, 401K program, malpractice insurance, and PTO. They have an amazing team culture, clinical support, career advancement opportunities, and autonomy with access to case consultation groups. The compensation is a Fee for Service position with earning potential of $45000-$55000.

Litigation Attorney

Company: Tempositions, Inc.

Location: USA

Posted Dec 04, 2024

This is an exciting long-term fully remote opportunity for a contract attorney with at least 1+ years of litigation experience. Responsibilities include preparing for and trying complex cases, determining the advisability of presenting witnesses, negotiating settlements, and reviewing agreements. The position requires barred and in good standing status, efficient legal research skills, and experience in litigation and settlement negotiation. Pay rates vary based on experience.

Backend Web Developer

Company: CALSTART

Location: USA

Posted Dec 04, 2024

This text is a job posting for a Backend Web Developer position at CALSTART, a mission-driven organization focused on transportation decarbonization and clean air. The role involves developing and maintaining server-side logic, database management, and application performance. The company offers competitive salary, benefits, and a supportive work environment.

Credit Risk Lead

Company: Cardless

Location: USA

Posted Dec 04, 2024

Cardless is a credit card and loyalty platform for consumer businesses, with 9 credit cards launched including for major mall operators and airlines. They help businesses bring imaginative card programs to life, with a focus on data-driven problem solving and fair lending regulations. The role of Credit Risk Lead involves managing credit risk across partner brands, developing tools for risk management, and ensuring adherence to policies and procedures. The ideal candidate has a STEM degree or Economics focus, 5+ years in credit risk, and experience with R, Python, SAS, and SQL. They should be familiar with the consumer credit landscape and fair lending regulations.

Senior AI/ML Engineer, Machine Learning Operations

Company: Onebrief

Location: USA

Posted Dec 04, 2024

Onebrief is a revolutionary platform for military staff workflows and operational planning, designed to enable smarter real-time decisions with unparalleled collaboration features, AI-enhanced tools, and customizable workflows. Founded in 2017, Onebrief has raised $53M+ and is expanding its customer roster, including COCOMs and Service Components worldwide. They are looking for a Machine Learning Engineer focused on MLOps to establish and refine AIML deployment pipelines, enhance operational efficiencies, and ensure scalability and reliability in delivering machine learning solutions to production.

Lead Data Scientist

Company: Natera

Location: USA

Posted Dec 04, 2024

Natera is seeking a highly motivated Lead Data Scientist to join their rapidly growing company. The role involves participating in the design and prototyping of cutting-edge algorithms for analysis of genetic and clinical data, performing data analysis and algorithm design, contributing to their intellectual property portfolio, and interacting closely with R&D and product teams. The primary responsibilities include leading research efforts in building Machine Learning and Deep Learning models for next-generation sequence platforms, leveraging Machine Learning and Deep Learning to build the next round of algorithms and products, moving products through the full development process, contributing to their intellectual property portfolio, driving rigorous data analysis efforts, mentoring team members, and making decisions regarding own work methods. The required qualifications include a Masters or PhD in a quantitative field, at least five years of experience in data analysis using scripting languages such as Python, extensive knowledge and practical experience in machine learning, statistics, deep learning, and bioinformatics, and experience leading the development and implementation of advanced analytical models and pipelines for processing and interpreting RNA and miRNA data.

Cloud Customer Success Manager

Company: Greenpages

Location: USA

Posted Dec 05, 2024

The text is seeking an experienced Cloud Customer Success Manager to build and maintain a customer-obsessed Cloud Solution Partner CSP program. The successful candidate should be conversant in cloud billing and licensing models, capable of resolving complex customer requests, and apply best practices for onboarding, provisioning, tools, reporting, and escalations. The key responsibilities include conducting customer business reviews, collaborating with peers, acting as a liaison between customer and third-party vendors, building trusted advisor relationships, and defining KPIs and SLAs for high customer satisfaction.

VP, Enterprise Sales

Company: BlueConic

Location: USA

Posted Dec 04, 2024

BlueConic is an international startup that is growing fast and seeks a sales leader to thrive in a fast-growing startup and play a critical role in their future success. The role involves managing a portfolio of top 20 enterprise prospect accounts, leading and executing complex Enterprise RFPs, meeting and exceeding quota, providing thought leadership, serving as the SME for BlueConics CDP and Experiences CDOS, providing accurate forecasts and reports, working closely with marketing, customer success, and product teams, and being a champion for BlueConics mission.

Client Solutions Project Manager

Company: ServiceRocket

Location: USA

Posted Dec 05, 2024

ServiceRocket is a global tech-enabled services company seeking a Senior Project Manager to manage complex customer projects and drive delivery across organizational boundaries. The company offers a collaborative work environment, professional growth opportunities, and a culture that values diversity and inclusion. The US annual pay range for this position is between $94,022 and $182,543 per annum.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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