Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Analytics Engineering Advocate

Company: Lightdash

Location: USA

Posted Nov 20, 2024

Lightdash is an open-source BI tool that helps data teams build data-driven companies. The company values transparency, collaboration, and user success, and is looking for an Analytics Engineering Advocate to join their team.

Junior Systems Administrator

Company: Talkiatry

Location: USA

Posted Nov 20, 2024

Talkiatry is a mental health company that transforms psychiatry with accessible and responsible care. The company is looking for a ServiceNow administrator to develop and maintain their ServiceNow environment, assist with user adoption and training, and develop custom solutions and automations. The role requires a strong background in IT or computer science, experience with ServiceNow, and excellent communication skills.

Experienced Software Engineer - Machine Learning Infra

Company: Plaid

Location: USA

Posted Nov 20, 2024

The job posting is for a Machine Learning Infrastructure team lead at Plaid. The team is responsible for creating and maintaining foundational systems for efficient, scalable, and secure machine learning workflows. The job requires 8+ years of software engineering experience, a strong track record of delivering successful projects, and experience in developing Feature Store systems.

Senior Engineering Manager

Company: ReifyHealth

Location: USA

Posted Nov 20, 2024

OneStudyTeam is a company that specializes in speeding up clinical trials and improving patient outcomes. They offer a cloud-based platform that enables research sites, sponsors, and stakeholders to work together more effectively. The company is trusted by large biopharmaceutical companies and is available in over 100 countries.

Contract Senior Narrative Designer

Company: Bungie

Location: USA

Posted Nov 20, 2024

Bungie is looking for a Contract Narrative Designer to join the Destiny 2 team. The role involves working closely with small teams to write strings, create scripts, and collaborate on narrative experiences. The company emphasizes diversity, inclusivity, and equity in the workplace.

Customer Education Manager

Company: Apollo.io

Location: USA

Posted Nov 20, 2024

The Customer Education Manager role is a critical and exciting position that requires a sales expert with a deep background in prospecting, sales engagement, negotiation, sales management, and sales enablement. The ideal candidate is a dynamic speaker and teacher who can create compelling training videos and written content, host daily live onboarding webinars, and create a steady stream of valuable content.

Fitness Network Development Specialist

Company: American Specialty Health Incorporated

Location: USA

Posted Nov 20, 2024

American Specialty Health Inc is seeking a Fitness Recruiter to join their team. The position involves recruiting new fitness centers and studios, negotiating sales, and executing contracts. The job requires strong communication and presentation skills, as well as the ability to work independently and meet deadlines.

Clinical Recruiter

Company: Hazel

Location: USA

Posted Nov 20, 2024

Hazel Health is a virtual provider of school-based healthcare services, recognized for its innovative approach. The company is looking for a Clinical Recruiter to join its team, responsible for developing effective recruiting plans, creating job postings, and interviewing candidates.

Patient Engagement Manager

Company: Nuna

Location: USA

Posted Nov 20, 2024

Nuna is a healthcare technology company that aims to make high-quality healthcare affordable and accessible for everyone. The company is committed to transforming the healthcare system through value-based care and is looking for a Patient Engagement Manager to design and build the patient lifecycle strategy for the Nuna App.

Trust & Safety Platform Health Program Manager

Company: Vercel

Location: USA

Posted Nov 20, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. They are looking for a Platform Health Program Manager to join their trust and safety team. The role involves managing projects, working with cross-functional teams, and tracking metrics. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Observability Architect

Company: thinkahead

Location: USA

Posted Nov 20, 2024

The job posting is looking for talented individuals to join the Intelligent Operations team as a Principal Technical Consultant. The role involves designing and implementing scalable and resilient observability solutions, leading the design and development of monitoring and logging systems, and mentoring team members.

Technical Customer Support Specialist

Company: Elevenlabs

Location: USA

Posted Nov 20, 2024

The job posting is for a Technical Customer Support Specialist at ElevenLabs, a startup that provides AI and audio technology. The role involves providing exceptional support to B2B and enterprise clients, troubleshooting technical issues, and collaborating with internal teams. The ideal candidate is passionate about AI and audio, has a strong work ethic, and is comfortable working in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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