Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Sales Manager - Government

Company: brightwheel

Location: USA

Posted Nov 20, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. The company is committed to diversity, equity, and inclusion, and offers a competitive compensation package.

Tax Supervisor with Consumer Goods/Manufacturing Experience

Company: BPM LLP

Location: USA

Posted Nov 20, 2024

BPM is a company that values people and provides a positive work environment. They offer a range of benefits, including flexible work arrangements, wellness resources, and professional development opportunities. The company is looking for caring, self-starting, and authentic individuals who are passionate about their work and want to make a difference.

Senior Automotive Systems Firmware Engineer

Company: Samsara

Location: USA

Posted Nov 20, 2024

Samsara is a company that helps improve the safety, efficiency, and sustainability of physical operations. They are seeking candidates for a HW Solutions FW team to work on prototyping new products and technologies that integrate with modern vehicles. The role requires experience in vehicle diagnostics, OBDII, CAN bus systems, and ECUs, as well as strong communication skills and ability to work cross-functionally.

Account Development Representative

Company: Workiva

Location: USA

Posted Nov 20, 2024

The Account Development Representative is a strategic salesperson who navigates Fortune 1000 accounts, engages with prospects, and drives pipeline for existing customers and net new logos. They utilize various strategies, including social selling, referral mining, and people mapping, to create a superior prospect-customer experience.

Mid-Market, Enterprise Account Executive

Company: Ooma, INC

Location: USA

Posted Nov 20, 2024

Ooma is seeking a confident and self-motivated Account Executive to deliver communications solutions to small and medium-sized businesses. The role requires 25 years of technology solution-based selling experience, strong understanding of Unified Communications, and ability to consistently meet and exceed quota.

Senior Copywriter

Company: Rocket Money

Location: USA

Posted Nov 20, 2024

Rocket Money is looking for a copywriter to join their team. The role involves creating engaging copy for social media ads, analyzing performance data, and developing offline copy. The ideal candidate has experience in direct-response copywriting, a proven track record of high-performing copy, and a collaborative mindset.

HEOR Director

Company: Alector

Location: USA

Posted Nov 20, 2024

Alector is seeking a highly skilled HEOR Director to join their team. The successful candidate will play a pivotal role in driving health economics and outcomes research strategies to support Alector's pipeline launch preparedness and lifecycle management of their products.

Marketing Operations Manager

Company: Yubico

Location: USA

Posted Nov 20, 2024

Yubico is a company that specializes in security keys and has a mission to make the internet more secure for everyone. They offer a range of products and services, including the YubiKey, which is a hardware-based authentication token. The company has a strong company culture and values diversity and inclusion. They also offer a range of benefits to their employees, including health coverage, retirement plan, wellness reimbursement, learning and development opportunities, and time off.

Practice Head - Cloud Application Services

Company: Rackspace

Location: USA

Posted Nov 20, 2024

The job posting is for a leadership role in Rackspace Technology, responsible for building and managing the Application Services business globally. The role requires a seasoned leader with strong experience in building Application Services business on Cloud for AWS, Microsoft, or leading Consulting/SI organizations of $50M+. The job posting highlights the company's commitment to diversity and inclusion, and the role is open to candidates from diverse backgrounds.

Software Engineer - Data Quality Tools

Company: Stripe

Location: USA

Posted Nov 20, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for engineers to join their Data Quality Team, which ensures the integrity and accuracy of their data. The team develops and implements robust data quality solutions and collaborates with cross-functional teams to establish data quality standards.

Product Infrastructure Engineer

Company: Gusto, Inc.

Location: USA

Posted Nov 20, 2024

Gustos WebApp Architecture team is looking for a frontend engineer to help scale their codebase by promoting modern practices and providing tools and patterns. The ideal candidate will have experience with TypeScript, React, and Jest, and be able to commit to long-term projects.

Senior Manager - People Communications & Engagement

Company: GitLab

Location: USA

Posted Nov 20, 2024

The Senior Manager People Communications and Engagement will help advance team member experience by ensuring communication and engagement activities strengthen GitLab's high-performance culture. The role involves leading and coaching a team, collaborating with various leaders, and driving engagement activities to improve team member engagement and build culture.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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