Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Client Experience Specialist

Company: One Legal

Location: USA

Posted Nov 02, 2024

One Legal is a leading provider of innovative technology solutions for legal professionals, offering a one-stop online solution for filing court documents and managing service of process. The company is committed to fostering a high-performance culture and is seeking a Client Experience Specialist to join its dynamic and client-focused support team.

Senior Product Manager, Risk

Company: Gomotive

Location: USA

Posted Nov 02, 2024

Motive empowers physical operations teams with tools to make work safer, more productive, and profitable. The company serves over 120,000 customers and is looking for a Senior Product Manager Risk to lead the risk team.

Community Operations Associate

Company: Jointangelo

Location: USA

Posted Nov 02, 2024

Tangelo is a company that improves access to nutritious food for low-income families and those with chronic conditions. They offer subsidized meals and grocery delivery through partnerships with insurance companies, governments, universities, non-profits, and employers. The company is seeking a Community Operations Associate to join their team, who will be responsible for managing internal operations, recruitment, and HR tasks.

Transaction Advisory Manager

Company: Brady Martz and Associates

Location: USA

Posted Nov 02, 2024

The job description is for a Transaction Advisory Services Manager at Brady Martz amp Associates, an accounting and consulting firm. The role involves overseeing financial due diligence engagements, analyzing financial statements, and providing insights for transaction decisions. The company is looking for a motivated and experienced professional to join their team.

Director, Business Development & Corporate Engagement

Company: Big Brothers Big Sisters of America

Location: USA

Posted Nov 02, 2024

The job description is for a Director of Business Development and Corporate Engagement at Big Brothers Big Sisters of America. The role involves establishing new corporate relationships, building a pipeline of corporate prospects, and creating dynamic presentations and prospecting tools. The position requires a strong understanding of corporate giving trends and activations, as well as experience working with high-level corporate representatives and volunteer board members.

Senior Technical Writer

Company: Great Expectations

Location: USA

Posted Nov 02, 2024

Great Expectations is a company that provides a data quality platform and is looking for a technical writer to create and maintain documentation. The company offers a competitive compensation package, a flexible work environment, and opportunities for learning and growth.

Director, Strategic Account Management

Company: Cision

Location: USA

Posted Nov 02, 2024

Brandwatch is seeking an experienced leader to lead a team of Account Managers as the Director of Account Management. The role involves developing and executing a comprehensive strategy to retain and expand presence in largest and most strategic accounts.

Staff Software Release Engineer

Company: Agility Robotics

Location: USA

Posted Nov 02, 2024

Agility Robotics is a pioneer in robotics, seeking skilled leaders to join their team. The company is experiencing significant growth and is looking for individuals with experience in software build and release engineering to design and maintain software build and release processes.

Senior Customer Success Manager

Company: OrderGroove

Location: USA

Posted Nov 02, 2024

Ordergroove is a dynamic company that values innovation, growth, and customer relationships. They are looking for talented individuals to join their team and work on building strong client relationships. The company offers a flexible work environment, competitive compensation, and opportunities for professional growth.

Principal Product Designer

Company: Air

Location: USA

Posted Nov 02, 2024

Air is a Creative Ops System for Marketers that automates mindless tasks, allowing marketers to focus on creativity. The company is entrepreneurial, focused, and values communication and empathy. It offers a remote role with a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days.

Junior Systems Administrator

Company: BaubleBar

Location: USA

Posted Nov 02, 2024

The text describes BaubleBar's optimistic perspective and its mission to create joy and bring people together. It also outlines the responsibilities and requirements for a Junior Systems Administrator role at the company.

Backend Engineer, Apprenticeship

Company: Fetch Rewards

Location: USA

Posted Nov 02, 2024

Fetch is a company that rewards consumers for buying brands they love, and is looking for a Backend Engineer Apprentice to contribute to their engineering team. The company has delivered over $1 billion in rewards and has partnerships with various brands and companies.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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