Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

GPSU Cybersecurity Summer Internship

Company: GuidePoint Security

Location: USA

Posted Dec 02, 2025

GuidePoint Security offers a part-time remote internship for students pursuing a career in cybersecurity. The internship includes hands-on technical development, real-world security response, collaborative project work, team shadowing, and vendor training. Candidates must be located in the US, enrolled full-time in college, and have a basic understanding of IT, networking, operating systems, and security.

Senior Software Engineer - Guest & Host

Company: Airbnb

Location: USA

Posted Dec 02, 2025

This text describes Airbnb's job opportunity for senior backend engineers focusing on collaborative tools and hosting services. It highlights the team's work on access control, cohosting tools, and marketplace features while emphasizing collaboration, innovation, and inclusion in a global environment.

Assistant Controller

Company: Shippo

Location: USA

Posted Dec 02, 2025

Shippo is a shipping platform that provides ecommerce businesses with competitive shipping rates, label printing, automated international documents, shipment tracking, and returns processing. The company's Finance team is seeking a Senior Manager/Director Assistant Controller to lead and scale core operational accounting processes, including payroll, benefits, accounts payable, reimbursements, operating expenses, and tax. The ideal candidate will have 10+ years of progressive accounting experience, strong knowledge of US GAAP and operational accounting best practices, and experience using Ramp and Netsuite.

Associate Machine Learning Engineer - Trust & Safety Intelligence

Company: Spotify

Location: USA

Posted Dec 02, 2025

The text highlights Spotify's Trust & Safety team developing AI/ML systems for platform safety, emphasizing innovation, collaboration, and compliance. It outlines roles in building scalable models, ensuring transparency, and fostering inclusive workplaces while showcasing the company's mission and benefits.

Software Development Engineer II - Map Data Publication

Company: Mapbox

Location: USA

Posted Dec 02, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and data services. They seek a Software Development Engineer II to expand data publication services, emphasizing collaboration and innovation.

Real Specialist

Company: Saviynt

Location: USA

Posted Dec 02, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The Renewal Specialist role is responsible for managing and executing renewal transactions, collaborating with various teams to ensure timely and accurate renewals, and identifying upsell and cross-sell opportunities. Saviynt offers a collaborative culture, competitive compensation, and benefits, and is recognized as a leader in identity security.

Senior Software Engineer - Cities

Company: Airbnb

Location: USA

Posted Dec 02, 2025

The Cities team at Airbnb serves guests, hosts, and regulators to ensure global compliance with local regulations. The team owns tier 01 flows, end-to-end host experience, government-facing products, and foundational quality services. They work in an inclusive and supportive environment, promoting career development and internal mobility. The role involves building scalable systems, collaborating with cross-functional teams, and engaging with industry and governmental partners to drive technology strategy.

Database Administrator

Company: ImageTrend

Location: USA

Posted Dec 02, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They value innovation, client commitment, and world-class implementation and support. The Database Administrator role is responsible for ensuring database stability, security, and performance, collaborating with development teams, and maintaining data integrity.

Senior Legal Counsel - Commercial

Company: Tines

Location: USA

Posted Dec 02, 2025

Tines is seeking a proactive Senior Legal Counsel Commercial to join their growing Legal team. The role involves leading and negotiating commercial transactions, collaborating cross-functionally, and contributing to the buildout of the in-house Legal function. The ideal candidate should have a JD, 7+ years of experience, and strong commercial judgment.

Software Development Engineer in Test

Company: Magnet Forensics

Location: USA

Posted Dec 02, 2025

Magnet Forensics is a global leader in digital investigative software development. They are expanding their team and seeking a Software Development Engineer in Test (SDET) to join their Quality Assurance team. The company offers competitive compensation, benefits, and a commitment to continuous learning and diversity.

Media Supervisor - Paid Social

Company: EVERSANA

Location: USA

Posted Dec 02, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide next-generation creative, media, and data analytics services for clients. The company values diversity, inclusion, and patient-centricity. They are looking for a Media Supervisor Paid Social to lead and manage paid social campaigns for health and life sciences clients.

Staff Product Manager - AI Security, Data Access Governance and DLP

Company: Dropbox

Location: USA

Posted Dec 02, 2025

Dropbox is expanding its AI-powered security capabilities to help SMB and midmarket businesses secure and manage their content. The company is seeking a Staff Product Manager to lead the development of next-generation security products, integrate Nira's governance capabilities, and drive a standalone security offering for the broader market.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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