Positive Customer Experience Jobs in Washington DC

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Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Package Consultant-SAP SCM MM

Company: IBM

Location: US Washington

Posted Feb 27, 2025

As an IBM Associate Business Consultant, you will have the opportunity to tackle complex business problems, capitalize on market opportunities, and understand leading technologies. Your role involves learning consulting skills, translating client needs into business requirements, and working in an agile collaborative environment. You will be responsible for designing, developing, and integrating complex application components using various tools. The role requires a high level of resilience, strong analytical skills, and excellent interpersonal skills. IBM offers positions in Washington DC Metro Area, Hampton VA, and candidates must be willing to travel up to 100% and obtain a Federal security clearance.

Managing Director: Federal Sales- IRS/Treasury

Company: IBM

Location: US Washington

Posted Feb 27, 2025

The role of a Technology Sales Managing Director at IBM involves leading a team of multiskilled professionals to craft and execute account strategies, helping clients navigate complex technology architecture decisions, and driving revenue growth. The position requires executive presence, technology expertise, and deep market knowledge. The individual will work with multiple teams and leaders across Sales, Consulting, and third-party seller Partners to develop and execute strategies that consistently deliver revenue growth. IBM offers excellent onboarding training and ongoing development opportunities. The sales environment is fast-paced and supportive, with a focus on teamwork and client relationships. The role involves technical and industry expertise, account planning, stakeholder management, sales strategy execution, and client engineering engagements.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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