Positive Customer Experience Jobs in Washington DC

101,188 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Finance & Grants Manager day-to-day finance activities oversee grants management

Finance & Grants Manager

Company: Young Invincibles

Location: Washington DC

Posted Jan 31, 2025

Young Invincibles, a national young adult research and advocacy organization, is seeking a Finance & Grants Manager. The role involves managing day-to-day finance activities, overseeing grants management, contracting, and operations. The ideal candidate should have 4-6 years of finance and grants experience, supervisory experience, and a bachelor's degree in finance, accounting, or a related field. They must be highly organized, detail-oriented, and comfortable in a fast-paced environment. The position offers a comprehensive benefits package and a salary range of $78,000 - $85,000.

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travel

Travel Nurse RN - Wound Care - $2,664 per week

Company: Bestica

Location: Spokane, Washington

Posted Jan 31, 2025

View Details Apply on healthecareers.com
travel 401(k) dental insurance

Travel Physical Therapist - $2,843 per week

Company: Genie Healthcare

Location: Lacey, Washington

Posted Jan 31, 2025

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travel 401(k) dental insurance

Travel Occupational Therapist - $2,683 per week

Company: Genie Healthcare

Location: Lacey, Washington

Posted Jan 31, 2025

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per diem contract locum

Travel Nurse RN - Telemetry - $2,038 per week

Company: KPG Healthcare

Location: Seattle, Washington

Posted Jan 31, 2025

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Traffic Engineer Planner airport planning studies competitive benefits package

Traffic Engineer Planner

Company: Ricondo & Associates, Inc.

Location: Washington DC

Posted Jan 31, 2025

Ricondo, a leading aviation consulting firm, is seeking a Traffic Engineer Planner to join their team in Alexandria, Virginia. The ideal candidate will have a Bachelor's degree in a relevant field, 3 years of experience in airport planning, and strong analytical and communication skills. The role involves performing entry-level professional planning, traffic operations analysis, and roadway planning. The firm offers a competitive benefits package, including an ESOP, 401k, health insurance, and generous paid time off. Ricondo is committed to equality, diversity, and staff development, and emphasizes quality and accountability in a collaborative environment.

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staffing agency per diem contract

Travel Nurse RN - NICU - Neonatal Intensive Care - $2,372 per week

Company: MedPro Healthcare Staffing

Location: Auburn, Washington

Posted Jan 31, 2025

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staffing agency travel pet insurance

Travel Nurse RN - Med Surg / Telemetry - $2,879 per week

Company: Sharp Nursing Medical Staffing

Location: Richland, Washington

Posted Jan 31, 2025

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401(k) ad&d insurance dental insurance

Optometrist at Kaiser Permanente Northwest

Company: Northwest Permanente, P.C.

Location: Vancouver, Washington

Posted Jan 31, 2025

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full time be or bc

Chief Operating Officer

Company: American Board of Neurological Surgery

Location: Washington, District of Columbia

Posted Jan 31, 2025

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travel

Travel Certified Surgical Technologist - $2,102 per week

Company: NuWest Travel Nursing

Location: Spokane, Washington

Posted Jan 31, 2025

View Details Apply on healthecareers.com
travel 401(k)

Travel Nurse RN - PCU - Progressive Care Unit - $2,350 per week

Company: AHS Staffing

Location: Silverdale, Washington

Posted Jan 31, 2025

View Details Apply on healthecareers.com

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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