Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Senior Proposal Manager proven track record of successfully leading federal proposals craft proposal strategy and develop compelling messaging

Sr. Proposal Manager

Company: Hive Group LLC

Location: Washington DC

Posted Jan 25, 2025

Hive Group is seeking a Senior Proposal Manager with a proven track record in federal proposals. The role involves leading multiple proposals simultaneously, crafting proposal strategy, and ensuring compliance with RFP instructions. The ideal candidate should have excellent writing skills, expertise in Microsoft Word, and knowledge of Federal procurement processes. Hive Group is committed to equal opportunity and non-discrimination.

View Details Apply on BuiltIn

Account Executive, Risk - DC/MD/VA

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Floor Technician - Serenity Rehab and Health

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
staffing agency travel pet insurance

Travel CT Technologist - $2,311 per week

Company: Coast Medical Service

Location: Everett, Washington

Posted Jan 25, 2025

View Details Apply on healthecareers.com
leader in acquisition management support numerous federal agencies exciting opportunity for an Outreach Associate

Business Development & Outreach Associate

Company: Hive Group LLC

Location: Washington DC

Posted Jan 25, 2025

Hive Group, a leader in federal government solutions, is seeking an Outreach Associate. The role involves operational research, strategic marketing, stakeholder outreach, and process improvement. The candidate must have a degree in related fields, 5+ years of business development experience, and the ability to obtain a security clearance. The position offers a competitive salary and comprehensive benefits. Hive Group is committed to equal opportunity and non-discrimination.

View Details Apply on BuiltIn

Commercial Real Estate Senior Transaction Manager

Company: Wells Fargo

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Retail Stylist

Company: Kendra Scott

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
401(k) dental insurance disability insurance

Gastroenterologist (Providence St. Mary Medical Center)

Company: Providence

Location: Walla Walla, Washington

Posted Jan 25, 2025

View Details Apply on healthecareers.com

Senior SDET Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Managing Director

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Director - Pricing & Financials (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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