Positive Customer Experience Jobs in Washington DC

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Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Sr. Marketing Project Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 24, 2025

Fannie Mae is seeking a Sr. Marketing Project Manager (Flexible Hybrid) with 3-5 years of relevant experience. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The ideal candidate should have experience in multifamily loan products, B2B financial services, or the mortgage industry. Skills in Excel, PowerPoint, and PowerBI are desired. Fannie Mae offers a diverse and inclusive workplace with comprehensive benefits.

Mercy Care Management Coordinator

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Mercy Care Management Coordinator analyst. The role involves collaborating in the case management process to facilitate appropriate healthcare outcomes for members. The coordinator will provide care coordination, support, and education using care management tools and resources. They will also utilize knowledge of program requirements and community resources to facilitate physical and behavioral healthcare and social services. The ideal candidate should have 2+ years of experience in medical or behavioral health care and proficiency in Microsoft Office applications. A Bachelor's degree is required. The pay range is $21.10 - $49.08, with additional benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more. The application window closes on 01/30/2025.

Personal Banker - Chevy Chase

Company: PNC

Location: Washington, DC

Posted Jan 24, 2025

PNC is seeking a Personal Banker for a Traditional Branch in Washington, DC. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer experience, and customer service skills. Preferred qualifications include experience in banking products, digital awareness, effective communications, and prospecting. The position offers a base salary between $46,800.00 - $74,750.00, along with comprehensive benefits including health insurance, retirement plans, and paid time off.

Scrum Master

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Scrum Master to lead an agile-based SDLC for complex technology and business projects. The role involves maintaining process documentation, coaching teams on agile principles, and ensuring transparency in tracking systems. The ideal candidate should have 3-5+ years of work experience and Scrum Master experience, with strong problem-solving, collaboration, and communication skills. The company offers competitive pay, comprehensive benefits, and opportunities for professional growth.

Cook - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

Strategic Compliance Program Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Strategic Account Director

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Strategic Account Director with 8+ years of experience in healthcare or PBM industry. The role involves serving as a senior liaison for large clients, growing business through renewal, retention, and up-sell, and influencing client up-sell opportunities. The successful candidate will assist the strategic account team, develop and deliver quarterly/annual reporting, and execute client renewals. The position requires travel up to 40% and offers a competitive pay range of $105,000.00 - $231,132.00. CVS Health provides comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and PTO.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Jan 24, 2025

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Threat Intelligence Analyst, SEAR

Company: Apple

Location: Washington, DC

Posted Jan 24, 2025

Apple's Security Engineering & Architecture (SEAR) is seeking a world-class threat intelligence analyst to join their team. The role involves protecting Apple's innovative products, including Mac, iPhone, iPad, Apple Watch, and Apple TV. The ideal candidate should have a passion for securing the desktop computing environment, particularly macOS, and a strong understanding of the threat intelligence cycle and cyber operations. The position offers a competitive salary range between $128,300 and $237,500, along with comprehensive benefits and opportunities for professional growth. Apple values diversity and inclusion, and the role is open to all qualified applicants.

Travel CT Technologist - $3,206 per week

Company: Bestica

Location: Wenatchee, Washington

Posted Jan 24, 2025

Bestica is looking for a travel CT Technologist for a 6-week assignment in Wenatchee, Washington. The job requires a WA State Certified Radiologic Technologist with ARRT registration, preferably with experience in Canon/Toshiba Aquilion 64 and Epic systems. The shift is E/N Graveyard, Tuesday-Friday, 1:30 PM to 11:30 PM. COVID-19 vaccine accommodations will be reviewed on a case-by-case basis.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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