Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Adherence Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a detail-oriented professional for a role in the GIS Data Protection Monitoring and Adherence Program. The ideal candidate should have 3-5 years of experience in Information Security, IT, Compliance, or Risk, preferably within a financial institution. Key responsibilities include compiling and trending enterprise adherence of data protection standard requirements, developing playbooks and procedures, and preparing high-quality presentation materials. The role offers opportunities for career growth, competitive benefits, and a flexible work environment. The position is based in Denver, CO, with a salary range of $93,700.00 - $142,500.00 per year.

Sector Engagement and Risk Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Lead Applied Scientist, IR/NLP

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Thomson Reuters Labs in the USA is recruiting Lead Applied Scientists with expertise in Machine Learning/NLP. The role involves designing and delivering AI solutions, innovating, and driving solution delivery. The ideal candidate should have a PhD in a relevant discipline or a Master's with extensive experience, and a proven track record in building IR/NLP systems for commercial applications. Thomson Reuters offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth. The company is committed to diversity, inclusion, and creating a more transparent, just, and inclusive future.

Private Client Advisor II

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a seasoned professional with 12+ years of private banking or complex financial services experience to drive new business development for a target client segment with $3MM++ investable assets. The role involves leading the Client Process Management Process, delivering a Branded Client Experience, and advocating for clients as a trusted advisor. The ideal candidate should possess exceptional interpersonal skills, be solutions-oriented, and have the ability to influence and negotiate. A high touch, client-focused individual with a proven track record in client engagement and business development is preferred. The role requires SAFE Act registration and is eligible for a formulaic incentive plan with a pay range of $100,000.00 - $250,000.00 annualized salary.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

MuleSoft Technical Architect - Public Sector (Must reside in the Washington DC metro area)

Company: Salesforce

Location: Washington, DC

Posted Jan 23, 2025

Salesforce, the Customer Company, is seeking a Technical Architect for its Public Sector Services team. The role involves working with government customers to solve business challenges using MuleSoft's Anypoint Platform. The ideal candidate should have 6-10 years of experience leading integration teams, architecting solutions, and conducting technical workshops. They should possess a solid understanding of on-premise and cloud-based infrastructures, API and integration security, and high-availability concepts. The role offers opportunities for professional growth, innovation, and community involvement. Benefits include comprehensive health packages, training, and volunteer opportunities.

Software Engineer, Machine Learning

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Associate General Counsel, Product & Privacy

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is seeking a highly experienced legal counsel to advise on third-party risk management, including Meta's Developer Platform, and lead a team of four attorneys. The role involves significant cross-functional collaboration with various teams and legal subject-matter experts. The Associate General Counsel, Product & Privacy will become a subject-matter expert, review products for legal risks, provide legal advice, support Meta's global privacy program, and coordinate with multiple cross-functional teams. Minimum qualifications include a J.D. degree, active membership in a U.S. state bar, 10+ years of legal experience, and expertise in areas like litigation, regulatory, product counseling, data security, compliance programs, and/or privacy counseling. Preferred qualifications include managing other attorneys, advising on compliance and risk management programs, and proven experience in distilling complex concepts for colleagues.

Inventory Specialist

Company: Walgreens

Location: Fort Washington, PA

Posted Jan 23, 2025

Certified Pharmacy Technician

Company: Walgreens

Location: Washington, DC

Posted Jan 23, 2025

The role involves assisting the pharmacist in the practice of pharmacy, adhering to state, federal, and company regulations. Duties include using pharmacy systems for patient and drug information, processing prescriptions, and maintaining pharmacy systems. The individual will also engage customers, resolve issues, and ensure a positive experience. They will report errors immediately, adhere to company policies, and assist in inventory management. PTCB certification is preferred but not required. The role requires flexibility, good math and computer skills, and knowledge of store inventory control. The salary range is $19 - $22.5 per hour.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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