Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A fast-growing organization seeks a Staff Accountant with 2-6 years of experience. The role involves reconciling bank accounts, assisting with the monthly close process, preparing financial statements, and developing cost accounting processes. The ideal candidate should have a degree in Accounting or Finance, strong analytical skills, and experience with Microsoft Excel. Adaptability, self-motivation, and excellent communication skills are also required. Experience with NetSuite is a plus.

Telecommunications Specialist

Company: Information Technology Strategies, Inc

Location: Washington DC

Posted Jan 22, 2025

Information Technology Strategies Inc is a government IT solutions provider seeking a Telecommunication Specialist. The role involves performing analyses, preparing documentation, leading team management, and working independently on IT systems. The candidate must have a current US Government SECRET ITII Clearance, 7+ years of IT experience, and be willing to travel within the continental US less than 10 annually. The company offers comprehensive benefits and has a strong reputation, supporting clients like DHS, CBP, and ICE.

Grant Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A client is seeking a temporary Grant Accountant with federal experience and 5 years of grant accounting. The role involves grant-related accounts receivable reconciliation, payment processing, and maintaining invoices. The ideal candidate should possess strong Microsoft Excel skills, knowledge of accounting principles, and familiarity with federal, state, and local laws. A Bachelor's degree in Finance/Accounting is required.

Community Manager I - Front Desk Receptionist

Company: Carr Workplaces

Location: Washington DC

Posted Jan 22, 2025

Carr Workplaces is seeking an entry-level Community Manager for a high-energy, technologically advanced office center. The ideal candidate will have excellent interpersonal skills, experience in customer service, and strong communication abilities. Responsibilities include managing client events, onboarding procedures, resolving issues, and maintaining office inventory. The role offers opportunities for growth within a company that values its employees, with a competitive salary range of $20,200 - $21,640 + incentive/bonus + benefits.

Entry Level Program Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Travel Medical Lab Technician - $1,578 per week

Company: Anders Group

Location: Morton, Washington

Posted Jan 22, 2025

Anders Group is currently recruiting for a 13-week travel job for a Medical Lab Technician in Morton, Washington, starting from January 27, 2025. The job offers 40 hours per week, 8-hour shifts on weekdays. Anders Group, a Joint Commission accredited staffing agency, is known for its commitment to providing exceptional customer service to travelers. They offer competitive compensation packages, including health, dental, vision insurance, life insurance, 401(k), licensure reimbursement, premium pay packages, CEU reimbursements, daily per diems, travel reimbursements, rental car allowances, and continuing education resources. The company was founded by healthcare recruiters with a focus on individual and facility goals for quality placements.

1st Cook

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, using a range of cooking methods, and maintaining food safety. The hourly rate is $23.40. Benefits include medical, dental, vision, retirement savings plans, and paid days off. No specific educational requirements are mentioned, but experience as a cook is required. Aramark values employee development and equal employment opportunities.

Monitoring and Testing Program Manager

Company: Meta

Location: Washington, DC

Posted Jan 22, 2025

Meta is hiring for a Monitoring and Testing Program Manager role. The position involves supporting the company's corporate compliance and risk management strategy, developing and overseeing a sustainable compliance monitoring & testing program, and executing monitoring and testing engagements. The ideal candidate should have 8+ years of experience in a compliance-related practice, knowledge of compliance monitoring & testing concepts, and understanding of corporate compliance requirements. The role requires strong communication, analytical, and presentation skills, and the ability to collaborate with multiple teams. Meta offers a competitive salary, bonus, equity, and benefits package.

Registered Nurse (RN) - OR - Operating Room - $31-42 per hour

Company: Kaiser Permanente

Location: Tukwila, Washington

Posted Jan 22, 2025

Kaiser Permanente is hiring for a Review Services Coordinator role in Tukwila, Washington. The position involves adjudicating pre-authorization coverage requests for medical and DME services, handling high volumes of calls, and managing complex issues. Essential qualifications include 2+ years of healthcare experience, proficiency in online computer systems, and phone customer service experience. Preferred qualifications include KFHPW work experience, health plan contracts knowledge, and medical coding experience. Kaiser Permanente is a leading not-for-profit health plan with numerous hospitals and locations across the country.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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