Positive Customer Experience Jobs in Washington DC

101,212 open positions · Updated daily

Looking for Positive Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the Washington DC area.

Procurement Specialist (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Jan 22, 2025

Sportradar is seeking a Procurement Specialist to manage IT hardware and software requests, build supplier relationships, and drive cost-effective purchasing strategies. The role involves managing daily requests, negotiating with vendors, preparing contracts, and tracking costs. The ideal candidate should have an undergraduate degree in Business Administration, Business Informatics, Data Analytics, or Finance, with proven experience in IT environments and procurement. Fluency in English and any other European language is desirable. The position offers an exciting opportunity to work in a dynamic team and shape one's future.

Travel Nurse RN - PACU - Post Anesthesia Care - $1,784 per week

Company: TotalMed Staffing

Location: Washington, District of Columbia

Posted Jan 22, 2025

TotalMed Staffing is currently seeking a travel nurse RN for a PACU - Post Anesthesia Care position in Washington, District of Columbia. The job is a 13-week travel assignment with 36 hours per week, 12-hour night shifts. TotalMed, a top-tier travel nursing agency, offers a comprehensive benefits package including weekly pay, guaranteed hours, continuing education, 401k retirement plan, sick pay, wellness programs, referral bonuses, and various medical, dental, and vision benefits starting on the first day.

Travel Nurse RN - ICU - Intensive Care Unit - $1,902 per week

Company: NuWest Travel Nursing

Location: Seattle, Washington

Posted Jan 22, 2025

NuWest Travel Nursing is recruiting a travel nurse RN for the ICU department in Seattle, Washington. The job is for 13 weeks, 36 hours per week on 12-hour day shifts. The minimum required experience is 2 years.

Travel Cath Lab Technologist - $3,065 per week

Company: Travel Nurses, Inc.

Location: Everett, Washington

Posted Jan 22, 2025

Travel Nurses, Inc. is recruiting a travel Cath Lab Technologist for a 13-week assignment in Everett, Washington. The job requires 1-2 years of recent experience and a flexible attitude. TNI offers comprehensive benefits including day-one health care, 401(k), competitive salaries, and bonuses. The company is known for its detailed recruitment specialists and stress-free onboarding process, along with 24/7 clinical support and a lucrative referral bonus.

Strategic Account Executive-Fed/Gov

Company: Smartsheet

Location: Washington, DC / Remote

Posted Jan 22, 2025

Tax/Legal Analyst, Indirect Tax

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The Tax/Legal Analyst role involves researching, analyzing, and interpreting tax laws and regulations to ensure ONESOURCE™ applications comply with U.S. tax laws. Key responsibilities include managing content related to federal, state, and local indirect taxes, fees, and regulations, implementing new content, and testing for accuracy. The role requires 2-4 years of relevant tax experience, strong analytical skills, proficiency in online research tools, and the ability to meet deadlines. Superior written and verbal communication skills, organizational skills, and intermediate to advanced software skills are essential. Thomson Reuters offers a comprehensive benefits package, including flexible work model, wellbeing programs, learning & development opportunities, and a culture recognized for equality, diversity, and inclusion.

AWS DevOps Cloud Engineer (Top Secret Clearance)

Company: IBM

Location: Washington, DC

Posted Jan 22, 2025

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with visionaries across industries to enhance hybrid cloud and AI journeys. The role requires operational leadership for the Cache system's infrastructure, deployment, and automation across Treasury's network domains. AWS environments, automation, and CI/CD pipelines expertise are essential. Proficiency in Python, Java, and JavaScript/TypeScript is required. The culture encourages curiosity, innovation, and long-term career growth.

Software Engineer - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 22, 2025

TikTok is seeking an experienced Automation Engineer to join the Threat Discovery & Prevention (TDP) Team within the US Trust & Safety (T&S) organization. The role involves developing automations and playbooks for threat intelligence, working cross-functionally with other Trust and Safety teams and Security teams, and identifying areas for process streamlining. The candidate should have proficiency in Python, automation experience, and understanding of current industry data analytical capabilities.

Travel Nurse RN - ED - Emergency Department - $2,417 per week

Company: MedPro Healthcare Staffing

Location: Tacoma, Washington

Posted Jan 22, 2025

MedPro Healthcare Staffing is recruiting a travel nurse RN for a 13-week assignment in Tacoma, Washington. The position is for the Emergency Department (ED) and requires an active RN license, relevant experience, and certifications like BLS, ACLS, PALS, and TNCC. Benefits include weekly pay, direct deposit, full credentialing fee coverage, private housing or allowance, group health insurance, travel reimbursement, and a 401(k) match. The role involves assessing, intervening, and stabilizing patients with various trauma and illnesses.

Branch Manager

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

PNC is seeking a Senior Branch Manager for its Retail Branch organization, based in Washington, DC's Dupont Circle branch. The role involves managing branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. Key responsibilities include leading a high-performing team, executing a branded sales process, and ensuring risk management and compliance. Preferred skills include accountability, banking knowledge, client counseling, customer experience, decision-making, people management, and a proactive approach. The position requires 5+ years of related experience and at least 2 years of supervisory experience. PNC offers comprehensive benefits, including health coverage, life insurance, disability protection, 401(k) with match, and paid time off.

Regional Business Senior Manager - Transaction & Integration Excellence

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 22, 2025

The job posting is for a Regional Business Senior Manager (NAMR) - Transaction & Integration Excellence role, a temporary position starting July 2024 to February 2025. The role involves managing BCG's North America Transactions & Integration business, supporting strategic planning, managing projects and operations, and leading business development efforts. The role also includes managing people initiatives, innovation/IP development, and business operations. The ideal candidate should have technical & functional expertise in M&A, carve-out, and post-merger integration, strong communication skills, and experience in business operations within large global teams.

Overnight Concierge (Sun-Thurs, 11p-7a)

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are looking for a Resident Concierge with 2+ years of experience in hospitality or related fields. The role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, and tuition reimbursement. They are committed to their employees' professional growth and well-being, fostering a diverse and inclusive workplace.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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