Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Project Administrator-Project Support (Marisse Gueco)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and growth. The role involves project management, technical expertise, and fostering creativity to drive meaningful change.

Advisory Visual Designer/Illustrator for Carbon Design System

Company: IBM

Location: Mulhuddart, IE

Posted Dec 17, 2025

The text describes IBM's Carbon Design System, an open-source design framework for creating consistent digital experiences. It outlines the role of a Visual Designer and Illustrator needed to evolve the system, emphasizing collaboration, accessibility, and scalable visual assets. The job requires expertise in typography, illustration, and design tools, with a focus on contributing to open-source communities and maintaining design standards across IBM's ecosystem.

Project Manager-SAP HANA ADM

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

This job description highlights a Project Manager role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud/AI expertise, and career growth opportunities. Responsibilities include leading projects, managing teams, and delivering SAP solutions. Requirements include a bachelor's degree, SAP experience, and project management certifications.

Associate Application Developer- Azure Cloud FullStack

Company: IBM

Location: Perth, AU

Posted Dec 17, 2025

The text promotes IBM Consulting's Associate Program, emphasizing professional growth, global client collaboration, and innovative technology solutions. It highlights opportunities for career advancement, technical development, and impactful problem-solving in a supportive ecosystem.

DevSecOps Engineer Intern

Company: IBM

Location: Singapore, SG

Posted Dec 17, 2025

IBM seeks passionate interns to drive innovation and solve complex challenges, emphasizing technical skills and growth in a dynamic, inclusive environment.

SAP FI Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation through SAP expertise, and career growth opportunities. The role involves strategic SAP FI solutions, technical delivery, and working within IBM's ecosystem to drive client impact.

Software Developer (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 17, 2025

This job posting highlights opportunities to shape enterprise software development, collaborate with global teams, and make a significant impact on SAP solutions. The role emphasizes innovation, career growth, and working with cutting-edge technologies in a dynamic environment.

Senior Services Project Manager

Company: IBM

Location: MADRID, ES

Posted Dec 17, 2025

This job description highlights a senior project manager role at IBM Software, emphasizing collaboration on cloud-native solutions and managing complex projects. The position offers opportunities to work with cross-functional teams, deliver exceptional client experiences, and contribute to innovative AI-powered technologies. Requirements include PMP certification, bilingual skills, and experience with cloud transformation projects.

Application Developer-Open Source

Company: IBM

Location: Pune, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, leveraging IBM technology, and fostering a culture of curiosity and continuous improvement. Technical requirements include Python, Spark, and database expertise.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This job description outlines a customer service role at IBM's consulting centers, emphasizing collaboration, innovation, and problem-solving. Responsibilities include handling customer inquiries, providing technical support, and ensuring satisfaction through effective communication and empathy. The position requires 12 years of call center experience, strong interpersonal skills, and adaptability to multishift environments.

Infrastructure Specialist Jnr.

Company: IBM

Location: BRATISLAVA, SK

Posted Dec 17, 2025

The job description outlines a TAM role at IBM Infrastructure & Technology, focusing on client support, technical expertise, and career growth. It highlights responsibilities, required skills, and preferred qualifications, emphasizing a supportive environment and opportunities for innovation.

Intern - Communication & Marketing

Company: IBM

Location: GRONINGEN, NL

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in marketing, client engagement, and leveraging IBM's technology to drive impactful solutions while valuing employee development.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages