Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Solutions Consultant

Company: Apollo.io

Location: USA

Posted Dec 16, 2025

This text describes a Senior Solutions Consultant role at Apolloio, highlighting responsibilities such as technical discovery, sales partnership, POC execution, and solution design. It outlines requirements like GTM tech experience, integration expertise, and cross-functional collaboration. The company emphasizes an AI-native culture, growth opportunities, and benefits like equity, bonuses, and global travel coverage.

Senior Software Engineer - New Markets & Models

Company: Grow Therapy

Location: USA

Posted Dec 16, 2025

Grow seeks a fullstack engineer to build systems for new partnerships and growth. The role offers high-impact work with strategic influence and national scale opportunities.

Senior Product Analyst

Company: Grafana Labs

Location: USA

Posted Dec 16, 2025

This job posting highlights a remote Senior Product Analyst role at Grafana Labs with opportunities to work on analytics tools, collaborate with cross-functional teams, and contribute to open-source documentation. The position offers competitive compensation, RSUs, and a focus on measuring documentation effectiveness. Requirements include SQL skills, experience with analytics tools, and collaboration across teams.

Implementation Integrations Analyst I

Company: Tekion

Location: USA

Posted Dec 16, 2025

This job posting describes an Integration Analyst role with responsibilities including cross-functional collaboration, integration process management, and system maintenance. The position requires technical expertise in software integration and offers competitive compensation, comprehensive benefits, and opportunities for career growth. It emphasizes a dynamic work environment with a collaborative culture and potential to work with innovative technologies.

Assessment Item Specialist

Company: Newsela

Location: USA

Posted Dec 16, 2025

Newsela relies on diverse contributors for content creation and educational resources, emphasizing engagement and cultural responsiveness.

Technical Lead

Company: Nearform

Location: Ireland

Posted Dec 16, 2025

Nearform offers a permanent Technical Lead role in Ireland with remote options and travel. The position includes competitive benefits, flexible work, and a collaborative environment. The company emphasizes innovation, technical excellence, and professional growth.

Senior/Lead Javascript Developer

Company: Upwork

Location: Europe

Posted Dec 16, 2025

Upwork's job posting highlights their global platform, a Senior Software Engineer role with extensive tech requirements, and commitment to diversity. The position emphasizes collaboration, scalability, and professional growth while promoting inclusive workforce practices.

New Business Account Executive

Company: GitLab

Location: Canada

Posted Dec 16, 2025

This job description highlights a high-growth sales role focused on new business development, market expansion, and impactful contributions to company growth. It emphasizes skills in prospecting, consultative selling, and strategic territory planning, while showcasing a dynamic team environment with opportunities for development and success.

Senior Product Analyst

Company: Grafana Labs

Location: Germany

Posted Dec 16, 2025

This job posting describes a fully remote Senior Product Analyst role at Grafana Labs in Germany, focusing on analytics for documentation artifacts, collaboration with cross-functional teams, and measuring documentation effectiveness. It highlights competitive compensation and opportunities to work with tools like Grafana, BigQuery, and dbt, while emphasizing open-source contributions and shared ownership through RSUs.

Director - Customer Advocacy

Company: GitLab

Location: EMEA

Posted Dec 16, 2025

The text describes a leadership role in customer advocacy at GitLab, emphasizing opportunities to drive revenue, build strategic relationships, and influence business outcomes through customer-centric initiatives. It highlights collaboration across teams and the impact of customer stories on organizational growth.

Exclusive Operations Executive

Company: Justlife

Location: Egypt

Posted Dec 16, 2025

Justlife is seeking skilled professionals for a fast-growing tech startup in Dubai, offering opportunities to shape the future of home services. The role includes key operations responsibilities, collaboration with teams, and benefits like remote work, vacation perks, and career development. The company emphasizes a positive work culture, continuous learning, and a supportive environment for employees.

Director, Regional Sales - New Business

Company: GitLab

Location: USA

Posted Dec 16, 2025

This role involves leading a sales team, developing strategies, and collaborating with departments to drive new business growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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