Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Technical Product Manager Cloud Pak for Business Automation

Company: IBM

Location: Austin, US

Posted Dec 15, 2025

This job description outlines a Lead Technical Product Manager role for IBM's Cloud Pak for Business Automation, emphasizing strategic leadership, cross-portfolio collaboration, and expertise in AI, DevOps, and product management. Key responsibilities include defining roadmaps, conducting competitive analysis, and fostering Agile teams. Required skills include product management experience, technical knowledge of modern architectures, and financial acumen.

SAP SCM PP Consultant

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, strategic SAP solutions, team leadership, and opportunities for skill development across industries and technologies.

Talent Acquisition – Selection Specialist (Fixed Term) PH

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and a growth mindset while managing high-volume hiring processes and leveraging data-driven strategies.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, stakeholder engagement, and technical expertise in Java, React, and cloud technologies. The role involves comprehensive software development, continuous learning, and delivering impactful solutions for innovative companies.

Consultor SAP Integration (BTP, CPI)

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP integration, and opportunities to drive innovation through advanced technology platforms.

Application Developer-Commerce Transformation

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through Agile environments and technical expertise. It emphasizes opportunities for skill development, industry mastery, and impactful client solutions.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global career opportunities focusing on hybrid cloud and AI innovation, requiring technical expertise in data platforms and collaboration with clients for impactful solutions.

Application Developer-Microsoft Power Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI projects. Responsibilities include software development, problem-solving, and Agile learning, with requirements for Microsoft Power Platform expertise and experience in custom app development.

Systems Performance Analyst

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes IBM's Z Systems and zVM virtualization technology, highlighting its secure and scalable environment for running Linux and other operating systems. It outlines job responsibilities for software engineers, including performance analysis, workload evaluation, and collaboration with global teams. Required skills include Linux expertise, virtualization experience, and performance tuning capabilities.

Application Developer-Oracle Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and technical expertise in areas like ODI, Oracle Database Integrator, and API integration. It outlines responsibilities such as feature development, stakeholder collaboration, and continuous learning, along with educational and technical requirements for the position.

WR - C2M Functional Consultant

Company: IBM

Location: Dallas, US

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on collaborative client work, hybrid cloud and AI innovation, and system design expertise. It outlines responsibilities like requirements gathering, gap analysis, and technical configuration while emphasizing strategic partnerships and impactful change.

Mobile Architect

Company: IBM

Location: San Felice, IT

Posted Dec 15, 2025

This role involves developing mobile applications for clients, collaborating with cross-functional teams, and requiring expertise in Flutter, Kotlin/Swift, and UI design. The position emphasizes innovation, performance optimization, and working with global clients through IBM's technology platforms.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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