Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Data Developer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM CIC offers extensive career growth opportunities, training programs, and a supportive culture focused on innovation and client impact.

Experienced Data Scientist – Advanced Analytics - IBM CIC France - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 15, 2025

This job description highlights opportunities to work in IBM's innovation centers, collaborate with global clients, and leverage advanced technologies for impactful projects. It emphasizes career growth, technical expertise, and collaborative innovation in data science roles.

Enterprise Transformation Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text outlines a job role at IBM Federal Consulting requiring a Bachelor's degree and experience in process analysis, AI/ML tools, and government client support. It emphasizes skills in strategic planning, stakeholder engagement, and compliance with DoD clearance requirements.

Senior Cloud Full Stack Developer

Company: IBM

Location: Giza, EG

Posted Dec 15, 2025

This job description highlights a Senior Application Developer role at IBM with opportunities to lead innovation, develop customized systems, and collaborate globally. The position emphasizes career growth, technical expertise, and impactful contributions to enterprise solutions. Key responsibilities include cloud integration, API development, and maintaining high code quality while working with cross-functional teams.

Security Consultant - L3 Application Security

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration, innovation, and professional growth opportunities. It highlights roles in application security, technical expertise requirements, and industry standards compliance.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a Data Engineer role at IBM Consulting, involving data analysis, innovation, and collaboration with cross-functional teams. Responsibilities include developing predictive models, designing search applications, and working in Agile environments. Required qualifications include a Bachelor's degree and specific technical expertise in AI and data technologies.

Jr Financial Analyst

Company: IBM

Location: Mexico City, MX

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation, and growth opportunities. It outlines responsibilities involving financial planning, analysis, and strategic business partnering, while highlighting supportive tools and a culture of curiosity and empathy.

Infrastructure Specialist-Cloud Data Platform Managed Services (Informatica Monitoring)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in data platforms, and opportunities for growth. It highlights roles involving data management, problem-solving, and leveraging advanced technologies like Hadoop and Snowflake.

Security Consultant-Data Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves advising clients on security solutions, collaborating on hybrid cloud and AI projects, and leveraging IBM's technology to drive innovation and career growth.

Front End Developer (React JS and .NET)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The role involves working with clients on hybrid cloud and AI projects, requiring software development skills and collaboration in IBM's innovation centers.

Curador(a) Pleno(a)

Company: IBM

Location: NO City, BR

Posted Dec 15, 2025

The text describes a role at IBM Consulting focused on digital transformation through AI and agile methodologies, emphasizing collaboration with clients, innovation, and career growth opportunities in a supportive ecosystem.

Package Consultant-Salesforce

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in Salesforce development, and opportunities to innovate in hybrid cloud and AI projects. It outlines required skills and work environments involving agile methodologies and cross-cultural teamwork.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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