Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

iOS Tech Lead - Real-Time Collaboration

Company: Goodnotes

Location: Europe,Asia

Posted Dec 09, 2025

Goodnotes seeks an iOS Tech Lead to build real-time collaboration features, emphasizing user experience, scalability, and a supportive work environment with growth opportunities. The role involves designing seamless features, ensuring low-latency performance, and collaborating across teams. Benefits include equity, flexible work, and professional development support.

Head of Commercial Solutions

Company: Stripe

Location: USA

Posted Dec 09, 2025

Stripe seeks a Head of Commercial Solutions to lead initiatives driving global business growth, requiring expertise in program management and commercial strategies. The role involves scaling commercial programs, aligning with executive vision, and impacting cross-functional teams through transformative processes.

Web Designer

Company: Outliant

Location: Anywhere

Posted Dec 09, 2025

Ignite Visibility is a leading digital marketing agency known for innovation and impactful results. They seek a Senior Web Designer to create seamless user experiences, with a focus on brand consistency and strategic design. The role offers growth, collaboration, and a supportive environment.

Enterprise Account Manager

Company: Vidyard

Location: USA

Posted Dec 09, 2025

Vidyard seeks an Enterprise Account Manager to drive growth through scalable solutions and strategic account management. The role involves managing top-tier enterprise accounts, fostering collaboration with cross-functional teams, and delivering exceptional customer experiences. The company emphasizes innovation, customer obsession, and a supportive work environment with competitive benefits.

Sr. Data Engineer I - Data Infrastructure

Company: Khan Academy

Location: USA

Posted Dec 09, 2025

Khan Academy promotes free global education, values diversity and innovation, and offers competitive roles with impactful missions and comprehensive benefits.

Senior Build/Release/CI Engineer

Company: Brave

Location: North America,Latin America

Posted Dec 09, 2025

This job posting highlights Brave's mission to protect online privacy through innovative products like a private browser and search engine. It emphasizes remote work flexibility, competitive compensation, and opportunities to contribute to scalable engineering processes. The role involves automation and CI/CD systems for large-scale software development.

Senior Financial Analyst

Company: MissionWired

Location: USA

Posted Dec 09, 2025

MissionWired focuses on empowering nonprofits and social change organizations through innovative fundraising strategies, achieving significant impact with over $45 billion in donations. The company emphasizes mission-driven work, diversity, and inclusion, while seeking a Senior Analyst to strengthen financial operations and support strategic growth in a high-growth environment.

Strategy and Operations Manager - Customer Service Experience

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a Community Support Experience Manager to design world-class customer support experiences, aligning with their mission to create belonging. The role involves cross-functional collaboration, data analysis, and program management, with a focus on innovation and inclusivity.

Payments Analyst

Company: Daxko

Location: USA

Posted Dec 09, 2025

Daxko seeks a Payments Analyst to optimize financial performance and enhance client growth. The role involves analyzing data, managing residuals, and collaborating with leadership. The company offers competitive pay, remote work, and comprehensive benefits.

Senior Product Manager - Time Tools

Company: Gusto, Inc.

Location: Canada

Posted Dec 09, 2025

Gusto highlights its growth and mission-driven culture, seeking entrepreneurial Product Managers to build impactful solutions for SMBs. The role emphasizes autonomy, AI integration, and cross-functional collaboration, with competitive compensation in key cities.

Director Regional Sales

Company: GitLab

Location: Italy

Posted Dec 09, 2025

This role involves leading GitLab's Italian sales growth, developing teams, and driving revenue. It emphasizes strategic leadership, market expansion, and collaboration across departments in a dynamic, growth-focused environment.

Senior Product Marketing Manager - Growth

Company: Dropbox

Location: Canada

Posted Dec 09, 2025

This job description outlines a Senior Product Marketing Manager role at Dropbox, focusing on growth strategies, onboarding lifecycle, monetization programs, and cross-functional collaboration. The position requires experience in B2B SaaS, PLG funnels, data-driven experimentation, and cross-functional teamwork.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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