Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Junior Front-end Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job description outlines a role involving new feature development, code reviews, cross-functional collaboration, and maintaining services. Required skills include React, TypeScript/Node.js, REST APIs, and Agile methodologies, with preferences for GraphQL, Terraform, and AI-assisted development.

Product Manager, Inventory Optimization

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This text promotes IBM Maximo Inventory Optimization (MIO) as an industry-leading cloud-based platform for asset-intensive organizations. It highlights measurable benefits like reducing unplanned downtime by up to 50%, cutting inventory costs by 40%, and increasing service levels by 25%. The job posting seeks a Technical Product Manager with expertise in MRO inventory and supply chain operations to lead product execution and ensure alignment with industry needs.

Business Analyst (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes IBM's recruitment process for a Business Analyst role, outlining responsibilities such as data analysis, reporting, and stakeholder collaboration. It details required technical skills, educational qualifications, and preferred experience in recruitment and ATS systems.

ServiceNow Application Architect

Company: IBM

Location: Dallas, US

Posted Dec 09, 2025

This job description outlines a ServiceNow Application Architect role at IBM Consulting, focusing on designing and implementing solutions for clients. It requires expertise in ServiceNow modules, certifications, and experience in enterprise environments.

Software Developer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

IBM Software seeks a skilled developer to create innovative cloud-native solutions, emphasizing collaboration, growth, and cutting-edge technologies. The role involves designing features, maintaining code quality, and working with advanced tools like Kubernetes and Docker, while contributing to a dynamic team focused on customer-centric innovation.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting, emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities to impact clients through technical expertise. It outlines responsibilities, required skills, and career growth, highlighting the role's significance in transforming business needs into solutions for IBM and its clients.

[AI] Research Tokyo Student Intern(TRL)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Research offers an opportunity to work on cutting-edge AI technologies with competitive salaries and benefits. The position emphasizes innovation, problem-solving, and cultural adaptability, with specific requirements for technical skills and education.

FP&A JR Financial Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a role within a growing semiconductor sector team, emphasizing opportunities for professional development, collaboration, and impactful financial responsibilities. The position offers exposure to advanced financial systems and processes, with a focus on analytical skills and teamwork in a dynamic environment.

Application Developer-EAI

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI technologies, and responsibilities involving software development lifecycle activities. It highlights technical expertise requirements and preferred skills in B2Bi integration tools.

Ingénieur automatisation et support des équipements

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's Bromont facility offers competitive benefits, a safe work environment, and opportunities in high-tech manufacturing and automation. The role involves innovative projects with engineering teams, emphasizing growth and technical expertise in advanced technologies.

Entry Level Software Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks developers to innovate in quantum and AI technologies, emphasizing collaboration, technical expertise, and problem-solving in cutting-edge storage solutions. The role highlights opportunities to work on advanced systems, contribute to industry-leading products, and drive impactful innovations with a focus on trusted platforms and scalable infrastructure.

Associate Product Manager in Business Automation (f/m/x)

Company: IBM

Location: Boeblingen, DE

Posted Dec 09, 2025

IBM offers a career in transformative software solutions, focusing on AI-driven innovations. The role involves cross-functional collaboration to deliver exceptional customer value, requiring technical expertise and adaptability.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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